Mattress Firm Canton Crossing — Hotel in Baltimore

I have to say there are 2 things I hate going out to shop, mattresses and cars. My last mattress purchase 6 years ago resulted in the same company trying to sell me the exact same mattress at twice the cost. Disaster. Buyer beware. In the market for a new mattress, I encountered Wayne at Mattress Firm in Canton. He was very knowledgeable and helped me understand how a bed should provide support, debunking the old adage that a mattress must be firm and explaining how it should provide support. He walked me around the store to help me compare. He even moved mattresses from one end of the store to the other so I could try it on an adjustable base that I liked. I found a mattress that I really liked at the price of a used car, but get this... he suggested Ways that I could save myself a significant amount of money before pulling the trigger on my first choice. He suggested a different manufacturer's comparable bed. I still decided on the more expensive mattress. It just felt better. Now that I look at the Mattress Firm Canton reviews, I see this is the way Wayne does business. This is the way all sales men should do business. It's this level of service that will keep people talking and coming again and again. Smart sales tactic, Wayne!!

After purchasing the mattress I went back to the store on weekday afternoon to test the mattress again, just to ensure I made the right decision before delivery. The store was empty. Wayne sat on the next mattress over and we just talked about all kinds of stuff, including pointers on how to use my soon to be adjustable base, for about 45 minutes. Then, when I had a delivery issue out of his control, he handled it better than I could have ever expected, yet wasn't expecting. I don't even have the bed yet and I'm pretty confident That even if there is an issue it will be made right. Wayne just seems like an all around good, honest, practical guy. Do yourself a favor. Ask for Wanye. At this point he is the only Mattress sales guy I trust, and will send everyone I know to him. If only I could expect this level of...

Just moved to Baltimore from Seattle and worst experience ever. We wanted to find a mattress for our new apartment without a clear idea about what we want so we decided to have a look at this place. Stepped into the store, a guy came to us and greeted us. We said our budget at around 800bucks then he took us to the very back of the store. All the mattresses there were leaning against the wall and we had no way to lie on them. My boyfriend and I then went to try the other mattresses in the store. The guy who greeted us then came by and told us that we cannot try the mattress and somebody had to be with us if we wanted to try them so that they can do the cleaning. Nobody has told us this rule in Seattle’s Mattress Firm at all!!!! We said that we just wanted to find a mattress that we both like and there was no way if we didn’t try it. And the guy just smirked at us and said “even its 10 times more expensive.” I then looked around the store. There was a couple sitting on a mattress right in front of their front door with no salesmen standing by. And the other salesperson was not cleaning the mattresses at all after the other couple tried those ones. I was thinking about buying their “expensive” mattresses before but now I would rather go to Purple’s or any other mattress brands’ website and order there. I won’t pay for this kind of...

My experience was more than amazing simply because of the associate at Mattress Firm that aided me during my purchase. First and foremost, the knowledge that Sarah possessed about all the different mattresses and pillows was definitely a selling point. Having someone who was well versed in everything “mattress” related, I felt extremely comfortable and at ease with making my final decisions. Next, the products that they had available in the store was intriguing . This being my first mattress purchase it was nice that I was able to have variety of options. Lastly, it was honestly the financing and how Sarah navigated me through everything. It was good pricing in and out of the sale options. I was very appreciative of the fact that she was able to understand where I was mentally with everything in regards to buying a mattress. All in all, I can’t speak enough about how valued I felt as a customer and would not only recommend Mattress Firm as the location to get your mattress, first time buyer or not, but I’d recommend this particular location. 5 stars is not enough for the service and experience I had so I’ll add 2 thumbs up and the “ok” hand gesture! I’m eagerly waiting to get my mattress...