Celebration Station — Attraction in Baton Rouge

Where do I start. Took my kids weeks ago and they were so excited to see the rides like go carts. Watched from the parking lot for a while and noticed there was a little issue with controlling the croud. But there was a small cloud so I figure we could handle ourselves. We went in and exchanged $40 for credits and the machine didn't issue a card. It took a long time to get the manager to come and see about it but he eventually did.. no problem there. Because I'm only one of the costumers. When he came, it seems like one of his subordinates was being short and belligerent to him. Basically lack respect... I asked both how they were, made some small talk while he fixed it and they finished and back to the office. We went to the gocart track. while walking to it, there was a major pile -up collision. Ok there were kids driving so it happens sometimes, but I have a 5 year old in the bunch she was to ride with me.. I brushed it off and we ahead and waited in line. Now it's time for them the go to the pits. The operators were sort of vague and the kids didn't pay attention. Typical.. the there was another pile-up. I told my group to get out of line and go to the small gocarts. Supposing they got a point against their cards... well while going to the other carts, the same group that was just driving , was in line behind us. I again told my group to leave the line. Well we did a nice ( very pleasant ) game of miniature golf and decided to check the carts again. There was no real control established so we played games inside for only 1 game. that is when I saw the manager and the same subordinate, yelling and saying what I consider racial comment to him. That is when I pointed at the door.... the whole work staff there was a little excited about seeing the two yelling at each other. This followed us in the parking lot and I told my group to keep moving (while counting them lol ). We started our vehicle and the staff member sped off in his car. I saw the gocarts again and there is again no good safty incitives. The staff is young, but that was not the issue. Half of the attractions were shut down. It seem that they were understaffed and under trained. Looks like the first day of the work force for the staff and lack of respect for a manager that seemed to be overwhelmed. ... overwhelmed with babysitting them... they need training and a since of pride in doing a service. The food? I didnt even let my group try. Once again lazy attitudes like I just woke them up. seems like only a couple cared about the equipment. Golf clubs where collecting outside on one of the tables. I made sure we brought ous back.

It's a shame because it's a good section of attractions... just.no staff to give a care about...

There is only one word for this establishment, absolutely ridiculous! Let’s go through my complaints for cooperate! 1st un cleanly 2nd awful employment 3rd horrible food 4th all food is cold after your HOUR wait 5th horrible service 6th rude, disrespectful, ghetto, trashy, managers and employees I could go on for hours. This place will be shut DOWN if cooperate doesn’t do anything about it. This is an established for CHILDERN not a bar room of drunks! Our family in-counter was with the “Manager” Travis, a tall dark skinned man probably in his early 30’s with gold teeth. My family waited an hour and a half for food witch we were now ready to leave beings that the place was packed. My aunt asked for a refund, at this point Travis jumps up and takes the cashiers place coming off in a very visions tone.. also uncalled for all together. My aunt obviously got loud with him to be able to have a word in asking for a refund and why. Travis did NOT want to hear this. He starts using uncalled for language Yelling across the counter. Instead of my aunt arguing back she waiting at the counter for her food instead of the refund and walked away without a fuss. TRAVIS didn’t get what he wanted out of his argument he wanted all of us to leave, once he saw her brag her food and head to the go cart area he runs after her by this time she has her 3 month old granddaughter in her hands. Travis comes flying out in her face yelling to the top of his lungs for us to leave because we didn’t agree with their terms of no refunds. Witch none of this was a big deal she got her food and walked out without a fuss. She literally had to keep walking away from Travis so he wouldn’t hit her with the baby in her arms beings he bowed up at her several times. As this was taking place I went inside for a “real” manager who came out and did NOTHING about it. Cooperate NEEDS to do something about this. As of today they didn’t only loose our service but SEVERAL other family’s that saw and asked of what was taking place. If you do not believe me there were PLENTY of videos taken of the incident today 03/17/19 around 3:30-4:00 I would say. Cooperate needs to do something or...

This was our first time visiting and the customer service made it a horrible experience. No greetings, no friendly faces, lines everywhere while employees visibly sat around not working. When I went out to purchase our minigolf game there was one person ahead of me finishing up their transaction. They walked away, I walked up to the window and it was empty. I proceeded to wait 5 minutes for someone to come, during which time 2 people peeked in and saw me there but did not say anything. Minigolf was fun, everything was fine with the course. Then my husband went to buy gokart tickets while I watched the go-kart employees play on their phones and ignore everyone. After about 10 minutes my husband came back and said that the machine was not working. While he was waiting for them to fix it another customer came and complained about how they were waiting to get on rides while employees sat around and ignored them, so that's when my husband gave up on waiting because he didn't want to finally get a ticket only to wait another 10+ for an employee to let him on the ride. We then went inside and decided to finish our fun family outing with food and arcade games. My buzzer went off saying food was ready, and I went to the end of the counter where the food came out and waited. After several minutes of being ignored by employees who refused to look at me as the walked by, an employee told me that the lady who was ringing up a large line of people would somehow help me. About 10 minutes later an employee finally came and gave us our food with no apology. I went to eat my chicken only to discover it was raw. I asked for a manager at this point and they remade our order but no manager ever came to say anything. We spent about as much time waiting in lines as we did actually enjoying our visit. There were plenty of employees walking around and talking to each other visible behind counters and at the rides, but almost none of them were actually working which added to the frustration. As much fun as we had with the mini golf, I think I will just go 2 more blocks to All-Star Lanes rather than deal with this complete...