AT&T Store — Attraction in Baxter

As is the worst experience I've ever had with a phone company ever I could not believe how their customer service lacked in customer service and appreciation my son went in and got a phone two week and a half ago and this number that he tried to keep for some reason I worked for one day and then I wouldn't work again cuz it couldn't get transferred so I after going in three times or three different people and standing and waiting for an hour and a half at least each time I decided to get him a new phone line and the guy said it would be fine and it would be good so I asked him about crediting the other $50 that I had put down on the other phone to be credited some to my son's new phone and they said all they could do is credit the activation fee the consultant kept going back and saying you was talking to his manager and then when it came down to time to pay for it conveniently his manager was gone on break and so he asked if we could come back and I said that's fine after being there for two and a half hours and then so I paid the $87 to get the phone hooked back up mind you no new phone same old phone different phone number and so when we came back an hour and a half later he was out on break and apparently no one else could help us but while the coworker was saying that he was gone on break the guy that originally was saying he could help us or was still helping us in the first place had walked in with his dinner understandable but all he had to do was give us the SIM card and put it in our phone and turn it on me being in customer service for a very long time over 15 years would have put my lunch in the back break and come out and help these people who is us because they came out of their way for the 7th time to come out to the store and fix the issue at hand and the kid did not he walked right by us and I acted like he did not even see us there I was very very distracting very upset with their lack of customer service and their lack appreciation to help a customer was not happy with the management that apparently supposedly was there that I never seen I just hope that after I have to go back again to get the SIM card I enjoy live a half hour out of town and this is going on 10 and 1/2 at least minimum hours trying to just transfer phone line from straight talk to AT&t or even get a new phone line all together on a new phone over 10 and a half 11 hours at least I'm disgusted with this company very disgusted and I am an AT&t contract user very very upset with these people I just hope they can...

I went in to get a new SIM card since AT&T told I needed one to get my cellular internet working again. I called and told them I’d be there at 3pm but when I got there I was told I’d have to wait for 45 mins to be helped. I told him no I called and told you when I’d be here. Finally after 10 mins I was helped. Now we have 8 lines on our account and my father in law is the primary account holder. I asked if I can even do anything since he’s the primary guy...no problem he said. He told my license and scanned it and said yep that’s you then changed the SIM card. He sent me a pin via text message and that was that...didn’t work. He told me that I’d have to get a new phone and that mine was broken then proceeded try to sell me a new one. I told him absolutely not and left. I called Apple support and worked with them for 2 hours and they fixed my phone. Come to find out the kid merged 2our my father in laws accounts without permission and then added me to the account as a secondary account holder again without permission. After an hour on the phone with the fraud department at AT&T my father in law asked me if I was in there store today I said yes and explained what happened. I was never supposed to be given permission to have access to the account nad by the kid just doing it on his own was a big no no. Then when I callled the store and talked with the manager I was told that merging the accounts would have been impossible to do from the store. I told him well your fraud department tracked all the transactions to the Baxter store so who’s lying you or them? He said he had no idea. He defended his employee and said there was nothing he could do and we hung up....lying AT&T P.O.S. asshat!!!!! Never again will I ever tell someone to go to AT&T. Very...

Some of the worst customer service that I have ever experienced. While trying to return a phone on 7/28 at the AT and T store in Baxter, I encountered some of the worst customer service by a retail store. Let me disgress for one second through, and give complements where deserved by Shania. Shania was awesome, and so courteous and helpful. Shania deserves to be the manager, as she is the most competent and helpful in the store. The manager Brandon, and the other co-workers Corey and Maddie should be embarrassed by the lack of initiative and professionalism. The manager Brandon dumped a customer that he was working with who was having problems with his Sam Sung phone onto Shania. Shania eventually was able to solve his problem and get him on his way. While Shania was busy with this lengthly customer, I asked Maddie if she could help me due to my time constraints. Maddie's response was, "Shania started helping you so she will have to finish." Maddie then went over the another table with Corey, where they both were surfing on there phones, doing absolutely nothing, leaving me waiting for Shania. Shania told me that she needed a managers approval to return the phone, which Brandon was in the back, and "busy with other tasks." Finally Shania went in the back and talk with Brandon, and was eventually able to return the phone to me without Brandon even coming out from the back to talk with me about why I was returning the phone. It is my opinion that Shania should be promoted to be the manager, and Brandon, Corey, and Maddie need educational classes on public interactions and customer service. Due to this interface, I will be staying with T-mobile. Stay away from this store, and seek other AT and T outlets,...