I am visiting the area and not familiar with Stonehouse's seasonal drinks. The cashier couldn't describe the flavors on a single drink (for reference I asked about The Grinch, Naughty or Nice Christmas Miel, Changa something and something Cocoa. Am I the only person who doesn't know what flavor The Grinch is supposed to be????) The person making the drinks who did know the flavors clearly was annoyed at my questions. Talk about a horrible customer experience.
Management: Was it the cashier's 1st day on the job? Did she receive not even 5 minutes of training? If you're not going to train your staff to know the menu, maybe hire someone with initiative who could find out for themself what the drink flavors are. Or at least make sure the person who does know the menu is friendly. And if you don't want to do those things, maybe just put flavor descriptions on a piece of paper by the register so the guests can figure it...
Read moreWe were in Baxter for one night. I needed to waste some time while my husband was busy with work so I hopped on the internet to see what coffee places were around. This one popped up quickly. I wanted something different as I have had Starbucks and Caribou so much I'm a bit tired of them to be honest. I got a cappuccino and 2 white chocolate and berry scones. The cappuccino was pretty good I didn't add any flavor shot because I wanted to taste the coffee more. The scone I ate was THE BEST scone I have ever had. It tasted fresh baked. It was more like a fluffy muffin texture than any dense scone I have had. Still pretty amazing! Go here! Seriously! If I could give more than 5...
Read moreTerrible service this morning. The employee (young lady) took my order, I paid and waited way too long to get my single cup to go. She took the order of the next 2 guys, took their money, warmed up and served their scone. She then took the next guys order and served him his cup for house coffee and warmed scone. She then took the order of the woman behind him and served her a cup of house coffee. Then proceeded to make my coffee and 2 other drinks not belonging to me at the same time. Awful experience and will give my business elsewhere...
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