Sterling Pointe Apartments — Attraction in Beaverton

My wife and I needed to find a place for her non-english speaking mother. The issue is that her mother was refusing to smoke out near the street like most places require. This complex didn't require street side smoking. So we fought with them to move in. Waiting for almost a week for a response. Then it came time to pay our deposit. We paid it online. Only to find out, that they don't want you to pay the deposit online, despite it being an option. So we paid it again through check and counted the online payment towards rent. Because, you know, when moving you have a ton of extra money to just throw around. We paid our 300 dollar pet deposit and moved in. Parking is insane here, there is nowhere to park. The spots are all small, if they included covered parking, like our last place did, then they would have plenty of parking, but they don't. So get there early and stay home once you find a place to park. Later we found out my wife's mother would be going back to Europe. So we asked about downgrading our apartment. It would cost the full lease break fee, plus the costs of renting the new place. So, we didn't. Then we got a dog, and paid the extra 200 dollar deposit for a second pet. Which they lost. We had to show a receipt just to keep from having to give them another 200 dollar deposit, because as stated before, they don't like deposits paid online. So cashiers checks were what we were using. It took talking to two different people to get it fixed. Now for the state of the apartment when we moved in... it was horrible. The heating in the downstairs wasn't working. There are no closures on the fireplaces, making it constantly drafty. The carpet had not been replaced after the last tenant had used the apartment to make perfumed soaps. The apartment did not even have the amenities stated in the craigslist ad. The downstairs was fully carped instead of linoleum like advertised. The electrical outlets had obviously never been replaced in the past 30 years, as half of them didn't work and all of them were so loose that plugs would just fall out of them. I really am not exaggerating on that. The heating upstairs is broken, I had to turn the breaker off in the summer so the heating would stop running. Half of the light switches have to be pressed and held just to turn the lights on. Maintenance takes hours to respond in emergencies and days to respond otherwise. With the heating the maintenance person told me that the wrong heaters had been installed to begin with that that is why there was duct tape on the units. To tell them that they need to replace the units with the correct ones. Fast forward, this week we had our water heater spring a leak sometime during the night. We awoke to a waterfall downstairs in the townhouse. Water was pouring out of cracks in the ceiling and causing the paint to bubble. We called the afterhours emergency number. 4 hours later someone came. Luckily I knew to turn the breaker off to the water heater and shut the water off already, otherwise the damage would have been much more severe. They vacuumed up the water, replaced the water heater, didn't ask if any of my stuff was damaged. Then proceeded to tell me that the water heater had probably never been replaced. They wait until it breaks to replace stuff like that. The ceiling is ruined, the carpet is ruined. When I asked today what the procedure for replacement of the sheetrock is. They expect me to open my apartment for construction for however many days it will take to repair and move my stuff out of the way while they do it. They are going to do structural replacement with me and my wife living there, with 2 pets, and are going to take whatever time they need. They won't let us out of our lease without paying, despite the nightmare living here has been....

12/10/2024 update We came home last night to find a 10 day letter of eviction because I refused to pay rent due to our uninhabitable living space. The maintenance crew offered to replace 2 of our completely black molded windows, though we had a private contractor come in, and he gave us a $14,500 estimate just to replace all worn, out of date windows, and then he would be able to see the mold, and dry rot damage once the windows were out, for the actual additional damage to the inside walls. This place is a complete joke, management is shady, and they seem to be slumlords. Our carpet around our sliding glass door raised, and we found dry rot, and some kind of insects nesting in the rotted wood in the corner. In our pictures, you can see water pouring in from the top of the sliding glass door. THEIR contractor came in, and told us it was just sweating. It's obvious that the black mold was painted over. They want to band aid the problem, but not go after the actual source. After turning in a work order on the mold, 9 days into our living here, to this day, they have never made one attempt, or even offer to try and kill/remove the mold around EVERY window. The wall corners around the windows have been patched repeatedly, and are spongey soft. There is so much air coming in around all windows, that our first months electric bill was around the $200.00 mark.The management sent their, " concern paragraph," as you see at the bottom from my earlier review, but truth is that THEY DONT CARE! Maintenance people have left our place, and then suddenly just walked in our front door without knocking, or ringing the doorbell, like 5 minutes after they have left. Stay away from this complex. All of this has happened in a month.

We moved in after numerous events of having to re-email documents due to their poor IT performance. Our rental agent blamed IT for all mistakes. Upon arrival, we were told to do our walk through for repairs, and after we said we would have questionarre back in couple days, we were told we would have to do it ASAP. As a couple days went by, the rains came, and the living room sliding glass door, and our bedroom windows started leaking large amounts of water. We have just gotten brand new furniture, TV, and other furniture, to be told we are, as of today, going to have maintenance and contractors in our apartment to replace siding, replace a baseboard heater that doesn't work, and fix our kitchen sink, that now spins freely. We parked under a covered parking spot for a week, were never warned, or told we couldn't, have NOTHING in our rental packet that says we can't, and walked out to our car to find it towed, and will run close to $800.00 dollars to get returned to us. On our move-in day, our rental agent had spelled one of our names incorrectly, and our agent had to reprint our whole rental agreement, to correct the misspelling. I guess she forgot to include the parking rules. We requested that the management pay our tow bill, and return our car. I'm waiting for the outcome, and if any of our new furniture is damaged, including our area rug, and TV, with the limited walkway space, from contractors, I will be consulting with attorney(s) for a resolution to their many, many false practices. Here's your warning of what we have gone through in a little over a week. The thought of having contractors in our personal space, i.e, our bedroom does not work for me. Obviously their own inspections are not done with care, and we did find a copy of their inspection sheet, where they had signed everything off as OK. I have never experienced anything like this through any other...

I lived at Sterling Pointe from 2019-2022 and again from Fall 2023-Spring 2024. The first time around, I thought the complex was ran horribly but as the entire staff seemed to be fired and replaced right before I moved out, I decided to give it another chance in 2023, but it seems to be ran much worse than before with a tiny team attempting to manage 600+ units.

I’ve never vacuumed ants from the ceiling of an apartment or had to yank my dog away from rat poison-infested dead rats all over like I did here.

This time around was so much worse. When we moved in, one bedroom was entirely infested with ants and my roommates had to sleep in the loft for a couple of weeks. It took us following up multiple times to even get on the list for the weekly pest management.

Courtney promised us new carpet and appliances. “It’ll feel like a brand new apartment!” We moved into an apartment with already-stained carpet and a broken refrigerator, which we had to fight Larry in maintenance to replace when it was quite literally raining inside of our fridge. He tried to convince us this was normal and expressed his frustration with Courtney’s promise of a new fridge and we had to escalate the issue over Larry's head.

In December 2023, my roommate and I stepped onto the balcony and shut the door behind us - we would have never locked it because my roommate’s toddler was inside. The balcony door malfunctioned and locked us on the balcony. This was during office hours and when we couldn’t get through via phone to office staff despite MANY panicked calls, we shouted for help from a neighbor.

The neighbor went to the office where he was told they couldn’t help us because no maintenance was working that day and to call the non-US-based answering service. Since a toddler was alone inside, our neighbor climbed into our second-story window and let us in since it was not a priority to Sterling Pointe. Larry later came by to “fix” the door, flipped the lock a few times, and told us we must have locked it (impossible from the outside) and to “try not to do that again.” No concern for the toddler left inside for an hour alone and he laughed in our faces when we expressed our concern. We again escalated the issue and were told by 2-3 maintenance workers that there have been multiple complaints about Larry but he doesn’t seem to get any repercussions. Instead of corrective action being taken, we were advised to request “not Larry” on each maintenance request we submitted. This resulted in a call from Larry where he declined to provide his name and told us he was coming by (I told him we were told to note this on our requests and told him he was not welcome).

My former roommates were removed from the lease before I was and when I asked Community Manager Shellie (who was an absolute nightmare to deal with) why they were provided details about the lease when it was only me on it at the end, she threatened me with legal action for making accusations towards her staff. My roommates CC’d me on an email after this to the complex, upset that Kayla in the office “lied to them” about the deposit being sent to me, and included the date the information was provided.

I moved out on May 1st (50 days ago) and despite my MANY emails and phone calls, I still have yet to receive the deposit or an accurate accounting and am now being threatened with small claims court by my former roommates. My outreach attempts in the last week have not even been responded to other than sending the inaccurate accounting for the second time on the 14th...