My wife and I needed to find a place for her non-english speaking mother. The issue is that her mother was refusing to smoke out near the street like most places require. This complex didn't require street side smoking. So we fought with them to move in. Waiting for almost a week for a response. Then it came time to pay our deposit. We paid it online. Only to find out, that they don't want you to pay the deposit online, despite it being an option. So we paid it again through check and counted the online payment towards rent. Because, you know, when moving you have a ton of extra money to just throw around. We paid our 300 dollar pet deposit and moved in. Parking is insane here, there is nowhere to park. The spots are all small, if they included covered parking, like our last place did, then they would have plenty of parking, but they don't. So get there early and stay home once you find a place to park. Later we found out my wife's mother would be going back to Europe. So we asked about downgrading our apartment. It would cost the full lease break fee, plus the costs of renting the new place. So, we didn't. Then we got a dog, and paid the extra 200 dollar deposit for a second pet. Which they lost. We had to show a receipt just to keep from having to give them another 200 dollar deposit, because as stated before, they don't like deposits paid online. So cashiers checks were what we were using. It took talking to two different people to get it fixed. Now for the state of the apartment when we moved in... it was horrible. The heating in the downstairs wasn't working. There are no closures on the fireplaces, making it constantly drafty. The carpet had not been replaced after the last tenant had used the apartment to make perfumed soaps. The apartment did not even have the amenities stated in the craigslist ad. The downstairs was fully carped instead of linoleum like advertised. The electrical outlets had obviously never been replaced in the past 30 years, as half of them didn't work and all of them were so loose that plugs would just fall out of them. I really am not exaggerating on that. The heating upstairs is broken, I had to turn the breaker off in the summer so the heating would stop running. Half of the light switches have to be pressed and held just to turn the lights on. Maintenance takes hours to respond in emergencies and days to respond otherwise. With the heating the maintenance person told me that the wrong heaters had been installed to begin with that that is why there was duct tape on the units. To tell them that they need to replace the units with the correct ones. Fast forward, this week we had our water heater spring a leak sometime during the night. We awoke to a waterfall downstairs in the townhouse. Water was pouring out of cracks in the ceiling and causing the paint to bubble. We called the afterhours emergency number. 4 hours later someone came. Luckily I knew to turn the breaker off to the water heater and shut the water off already, otherwise the damage would have been much more severe. They vacuumed up the water, replaced the water heater, didn't ask if any of my stuff was damaged. Then proceeded to tell me that the water heater had probably never been replaced. They wait until it breaks to replace stuff like that. The ceiling is ruined, the carpet is ruined. When I asked today what the procedure for replacement of the sheetrock is. They expect me to open my apartment for construction for however many days it will take to repair and move my stuff out of the way while they do it. They are going to do structural replacement with me and my wife living there, with 2 pets, and are going to take whatever time they need. They won't let us out of our lease without paying, despite the nightmare living here has been. DON'T MOVE HERE.