Retro Fitness — Attraction in Belleville

Entry: Upon entry of the gym they have a ton of signage at the front desk It can be a bit overwhelming with all of the signs they have the front desk area, you definitely have to have your mask on you get your temperature taken and you have to complete a waiver before you can enter the gym. You'll see off to the left is a child care Room. The front desk staff are OK they are not overly friendly sometimes often very distracted or don't have proper information about the gym. I've also never seen a manager in that gym ever since I've been a member. Whenever I've asked about management they always say he never comes here which I think is quite odd.

Gym Floor: It's ok, has all standard equipment but they don't seem to get the equipment serviced at all because some machines are not oiled and smooth when in use. Not one guy at the gym looks like they've ever lifted the 100+ lbs dumbbells but they have them in there. The gym floor is very compact with equipment not enough walking space so you'll have to use the narrow two way black and white tiled aisle.

Cardio Area: The cardio area is a long strip of treadmills elliptical seated bikes and 4 stair masters on your right upon entry. The stair masters are very outdated and often do not work properly If at all. The treadmills Are decent but the tread on the treadmills is often broken or the treadmill itself is often unbalanced so when you step on the treadmill moves. The ellipticals and seated bikes are very standard they are not up to date, they just have the one stationary bike. They do have a cardio movie room however because of covid it is not in use right now so I don't know what that room looks like. They do have a very small aerobic cardio Room, honestly cannot imagine how they could host spin classes zumba or any type of group fitness classes in that room.

Power Lifting area: OK there's a plus side they do have a back power lifting area which it has some of the standard crossfit style equipment... rowers bikes deadlifting area pull muscle up bar etc. They also have a back abdominal training Room which I don't see the need to have that room back there they should just completely open that space up to increase the size of the actual gym and move that equipment somewhere else. Just a bunch of repetitive equipment I find to be very very unnecessary. I don't often see people go into that room to train abs you don't need that much equipment anyway in my opinion to train your abs but whatever to each his own.

Overall Experience: This seems to be quite a normal thing for this gym but they often forget to come in open the gym in the morning which is a huge inconvenience for the 5:00 a.m. Gym goers. There have been several times when I've found myself sitting out in front of the gym at 5:00 a.m. for at least 45 minutes sometimes over an hour waiting for someone to come open the gym. There is no phone number and no answering service to use to call to let someone know that the gym has yet to be opened so quite often there is no one there in the morning at 5:00 a.m. and they often don't even apologize about it. Overall the staff seems indifferent or distracted I don't often see them walking around the gym changing any of the trash or servicing the bathroom which is a whole other thing the bathrooms are often quite awkward in my opinion.

Oh Parking: You are not allowed to park directly in front of the gym it is prohibited. Your vehicle will get towed if you park in front. There are signs that indicate that your vehicle will get towed if you do park in front...

This club should be absolutely embarrassed for the personal training program that is run through here. Please whatever you do, DO NOT even think about signing up or agreeing to take the “free body assessment” that is offered upon sign up. “Element Personal Training” is nothing but a bunch of thieves who do a fantastic job in selling you a wonderful personal training program. Me & my gf personally met with trainer Mr. Daniel Rizzo who honestly seemed down to earth and a person who genuinely seemed passionate about helping people achieve their goals. After completing a free session and with reaching our personal goals in sight, we agreed to sign up. We both individually had to put down $150 for the first month (1 year/$100mo contract each person and $50 “education fee” each person so the trainers can receive more training) We had scheduled our first training session for the following week. Upon showing up for our first official training session with Mr. Rizzo, he was absolutely nowhere to be found nor did the gym or fellow trainers know about his whereabouts. I attempted several times to call and text him on the number he gave and did not receive any response. Days followed and I was still met with radio silence, clearly being ignored as his clients. When we went back to the gym a few days later, we were given the number to Regional Manager named “Mazi” who I left a voicemail and texted but was also ignored and received no response from. At this point, all we wanted to do was cancel and not even continue to with this program but was told “Mr. Rizzo is in charge of handling that and who has access to do that”. Mr Rizzo also took over $400+ upfront payment from my sister who he also has ignored and never showed up to the first scheduled training session. When my sister brought this matter to the Retro staff, we were told management was going to call which they never did. It truly is absolutely disgusting the way business is being handled here and the way clients are being basically robbed from a training company that retro is endorsing within their own facility. Even further, it’s a shame how Retro themselves don’t care to assist or even attempt to help rectify the matter in providing some type of information or guidance on how to have these issues resolved. Please whatever you do STAY AWAY from this establishment, it’s a club that in the end does not care about its members or the false services that it’s members are spending their hard...

I want to take a moment to highlight the exceptional service provided by Chris and Michelle at Retro Fitness in Belleville, NJ. Their dedication and helpfulness truly make Retro Fitness stand out as a welcoming and supportive gym.

Chris and Michelle go above and beyond to ensure that members feel valued and supported. From their friendly greetings to their willingness to assist with any questions or concerns, they create a positive and inviting atmosphere for everyone.

I had a particularly memorable experience when I encountered a situation at a different Retro Fitness location in Rego Park. Chris and Michelle stepped in and communicated with the staff there to ensure that my gym membership allowed me to use the facilities. Their proactive approach and advocacy on my behalf were greatly appreciated and truly exemplify their commitment to member satisfaction.

Their professionalism, kindness, and helpfulness make every visit to Retro Fitness a positive experience.

In an industry where exceptional customer service can make all the difference, Chris and Michelle shine as exemplary staff members. Their dedication to creating a supportive and welcoming environment sets Retro Fitness in Belleville apart as a gym that truly cares about its members' well-being and success.

If you're looking for a gym where you'll be greeted with a smile and receive outstanding service from staff who genuinely care, I highly recommend Retro Fitness in Belleville - and be sure to say hello to Chris...