Regus - Bellefield Office Park — Attraction in Bellevue

The level of incompetence at this office is staggering. All we wanted was a Bellevue mailing address with weekly mail-forwarding service--no actual office space. How hard could that be?

Our contract began in April, 2021, and we received only the occasional envelope with our forwarded mail--it was definitely not weekly. Then in October after making some inquiries to the manager Jeanetta about the infrequency of our mailings, she discovers they have been failing to bill us the additional $20/month for weekly forwarding on top of the base service fee. We then get billed this fee RETROACTIVELY for the past several months when we were absolutely not getting such service.

Not that the service improved any after that either. We were just paying more for the same lackadaisical you'll-get-your-mail-when-we-feel-like-sending-it service.

January 2022 rolls around and we're expecting to get a slew of 1099 forms from the insurance companies that issue our commissions. Nothing shows up. We only received ONE 1099 form forwarded to us out of an expected dozen--that was on April 6, and the 1099 form had a postmark from January. Fortunately we were able to get e-forms of the 1099s from the companies directly.

Then towards the end of March--our final month of our contract with Regus, thank God--we get a nastygram from a debt collector claiming we owe Regus $117.45 in back payments.

What the...?! They have our card on file and have been making the regular monthly charges to it all this time--where did this come from? We see no attempted charges or NSF fees in our bank statements for the period in question--how is this on us?

Near as we can tell they neglected to charge our card for a brief period, then decided to send us to collections. Incompetence rears its ugly head yet again.

Regus then proceeds to pull the $117.45 among 3 charges to our card on file, leaving us still holding the bag with the debt collector to show that the balance has been paid. I'm in the middle of that process now as I write this...

We are so done with this company. And all this was just for a mail-forwarding service. I can't imagine the debacle we would have witnessed if we'd had actual office space or other...

Absolute Nightmare - Avoid At All Cost.

I had signed up for a simple virtual office address for my business online. Before signing up, you’re required to enter a credit card and sign a contract. Fair enough.

All things were well until I noticed a “mail forwarding fee” being charged to my account. Nowhere did I sign up for that. I just needed the virtual address. So I went to go look for support...what do you know, there’s no phone number to call. The only thing you can do is “file a ticket”, which my tickets were never looked at, never addressed. I tried visiting the office space in person multiple times, and person behind the desk was always gone (from the testimonials of other reviewers, sounds like I was lucky to never interact with them).

It gets better. Then, I noticed that they had removed the credit card I had on file (remember, the one required to even sign up?) I had no idea that my account was being charged late fees…until I got an email from the internal collections department, threatening to take my info to an outside collections agency.

Well, at least this email had a phone number. So I called and explained the issue, and even asked her on the phone, “Don’t you find it odd that there isn’t a single phone number I can call for support? What am I supposed to do when the lady at the office is never there and my tickets aren't being looked at?”

Long story short, there was a TON of back and forth, bouncing between internal collections, global help desk, ticket help desk, finance, Bellevue location…but the people that needed to look at my account to make changes were finally looped in. After some time, things were reversed (but of course, still locked into my contract).

Cherry on top? I noticed the “auto-renew” was turned on in my account, automatically locking me into another year’s commitments (I never agreed to that!). Imagine dealing with another year of all this. And after all that, the gall to keep sending me promo emails.

I just needed a simple virtual office address. Just amazing what these companies get away with these days, and the hoops they make you jump through to fix their mistakes.

I’m telling you, look elsewhere for your...

I’ve been using Regus for a while now, and my experience has been nothing short of exceptional. The space itself is clean, professional, and designed to foster productivity. Whether I need a quiet spot to focus or a collaborative environment to brainstorm, Regus has consistently delivered.

What truly sets this location apart, though, is the property manager, Savannah. She is absolutely fantastic—friendly, professional, and always willing to go above and beyond to ensure everything runs smoothly. From addressing minor concerns promptly to creating a welcoming environment for all tenants, Savannah truly stands out. Her attention to detail and commitment to making everyone feel valued are evident in how well the workspace is maintained and managed.

If you’re looking for a workspace that offers not only great facilities but also a sense of community and excellent management, this Regus location is a fantastic choice. Savannah has set a high bar for what a shared workspace...