Greenbaum Home Furnishings — Local services in Bellevue

One day I was reading a local magazine and came across an ad about this store. I decided to visit it, anyway we were searching for some furniture. I was surprised how huge this store was. Definitely 5 stars for the size and for the variety! We met Emma, who was a bit annoying at first, but it did look like she was super knowledgable about what she was going to sell. We asked for a sofa type we needed, but she could not stop telling about every type she saw around. That felt like quite a waste of our time. Anyway, we could understand her desire to sell.

3 stars for her mentions about a translator: I have an accent, when we just met she said how long it was gonna take to order a sofa (3 months), and of course I was surprised. So she said: Oh I can see your eyes, so we don’t need a translator. I thought it was kinda a joke or something like that but it was not. So next time I asked her about a cover for sofa that I saw on the internet. She apparently did not know about it, so she said: now I need a translator.

Emma could not explain the difference in maintenance between genuine and faux leather, which is a no-go for a person who speaks to customers. Instead she suggested to increase our budget 3 times, or to buy a smaller sofa instead of a sectional we were looking for. No matter how many times I repeated what we wanted, she kept trying to sell something, anything, does not matter, just look at the 25% discount! And we would add 10% on top! I would not say it's annoying, it's unprofessional, rude, and insulting.

Resume: I’ve got very mad. I work with diversity of people and there are a lot of ways to ask again if you don’t understand, repeatedly joking about translators is not one of them. So is turning to my husband. Very disappointed and it was my first and last visit...

I’m sad to write this negative review. My husband and I have purchased eight different pieces from Greenbaum since 2013. This shows we liked the furniture and service.

Four pieces purchased in 2013 prematurely wore out. This includes a desk, desk chair, side chair and sofa all with different issues. I never consider Greenbaum selling throwaway furniture but that’s how it’s ended up. We are not hard on our furniture.

We emailed Greenbaum over two months ago with the issues including pictures asking if we could get any assistance. We did not receive a response of any kind.

I didn’t hold out much hope we would get assistance but I did expect a response! If they had responded, I do not think I would be writing this review. It’s disappointing service and furniture quality.

Update: I received a call and email from Greenbaum the day after my post. They were sincerely apologetic about not responding to my email and explained why. They promptly sent out a technician to my home who has worked for them for decades. He was amazing and fixed three of the four issues with...

Jim Duffy, Greenbaum Home Furnishing

My husband and I recently had the good fortune to meet Jim Duffy at Greenbaum Home Furnishings in Bellevue. We knew he was our guy within minutes after talking with him. He greeted us with a confident smile, and once he knew what we were looking for he showed us around the store and then left us to narrow down our selection(s).

Jim has been in the furniture-and-design business for decades and it shows. He patiently answered our questions and helped us understand what we were purchasing. He has personality galore, and I get the impression he’s never met a stranger. He’s a natural.

My husband and I throughout the years have visited many furniture stores and dealt with lots of interior designers, but Jim is the first person with whom we’ve felt a true connection. We already trust him to make sure we buy beautiful furniture and accessories that will be sturdy and long lasting.

We are now a Greenbaum family all the way, and we’re excited to continue consulting and working with Jim. He should be commended for his hard work...