Crunch Fitness - Bensalem — Attraction in Bensalem Township

Very poor communication about the membership. The first time I came in with my sister and I wanted the peak membership so that I can bring in a guest and also have free tanning. The employees said that all of that was included in the membership so I signed up with my sister as my guest and we both worked out and went tanning afterwards which was great. And they told me that my membership was only 30$ a month for the peak membership which was totally fine with me. Then, the second time I come in with my sister apparently I didn’t even have the peak membership and even with the peak membership there are no guests allowed with that membership. So therefore I was upset, but I still wanted to go tanning and so did my sister so I upgraded to the peak and got my sister her own peak so that she can go tanning as well. Due to all this confusion I decided that I was going to cancel my membership because I felt like I was lied too. I spoke with the general manager who did not want to give me her name after I asked several times which I had to find out from somebody else that her name was Jasmine. I tried to speak with Jasmine about canceling my membership due to what had happened with the poor communication and management skills and she was completely rude about the situation, did not even let me speak on what I had to say, and had a very bad attitude with me. It was very hard to keep it civil and professional with her due to how disrespectful she was. Not only was her managing skills very poor, I was also being charged for a year which I had no idea about because I thought I was only getting charged 30$ monthly. They also did not explain to me about an annual fee that you need to pay even if you are getting charged monthly or yearly. Jasmine did not care to hear my complaints about the bad communication skills that had happened because to her it is a “he or she say” situation and I already signed my contract so therefore, she could careless on what I had to say. She kept telling me that she was going to give me a deal instead of paying $304.80 for the yearly (which I didn’t even know I had). She was going to charge me $84 instead (for the monthly). I was very unhappy with the way everything came out and on top of that her attitude was extremely poor. I wanted to speak to cooperate. I asked her for the cooperate’s number and she told me no because this is “her store” and only she handles things like this. She only told me his name which I believe is Chris. I also asked for her name as well and she did not give me it. I was definitely disappointed at the employees who had signed me up for giving me false information, but it’s definitely understandable due to who they have as a manager. Jasmine who apparently owns Crunch Fitness since this is “her store” made not only the Bensalem area look bad, but the entire Crunch Industry look horrible. My experience and outlook on Crunch Fitness is ruined and never in a million years will I ever come back here. I also am not sure if Jasmine is vaccinated or how their policies go with masks, but the mask policy is also very poor with customers, she as well was not...

My husband and I joined this gym with their free month promotion. We probably went no more than ten times, until we got super uncomfortable with them not enforcing their mask mandate. I sent an email about cancelling our memberships, and I got a call from them telling me I can cancel my membership, but I still had to pay the $60 yearly fee. This fee is to cover all the cleaning and upkeep of the gym. We joined at the end of October and I was trying to cancel our membership in the middle of November. We did not contribute much to them needing to upkeep the gym on our account. We were hardly there. I asked to speak to management, and I spoke with Alyssa, who told me she couldn’t do anything about it because everyone was canceling because of Covid. All she could do was freeze my membership, and wait to charge me the fee in March. I agreed, with the hopes that things may get better by then, or they would just be understanding at let me cancel without charging me the fee. At the end of December, they charged my husband and I with that $60 fee.i repeatedly emailed Alyssa asking why they already charged my card, she never responded to me. I called, and spoke which someone who spoke with Alyssa for me, instead of her just talking to me. I told them I wanted her to call me. She called me two days later and said I had to cancel at least 60 days before the end of the year for them to not charge me that fee... we joined at the end of October. There was no way for us to cancel 60 days before because I basically joined 60 days before. She had no explanation for why they already charged me, when I had it in writing that they wouldn’t charge me until March. I told her I wanted to speak to the owner, and she said he only speaks through her. How ridiculous! DO NOT JOIN THIS GYM! They are not understanding about this virus at all. They are just...

BEWARE!!! Went as a guest for the past month or so with my son to spend quality time with him as he's getting older. His friend from high school worked there and told me multiple times it was $180 for the year plus a 1 time membership fee. My wife took interest and I pulled the trigger and decided $180 wasn't bad for a year. Confirmed with my sons friend once again it was $180 and he stated no membership fee for whatever reason which was awesome! Later in the evening I transferred the funds to checking and seen I was charged $420! Regular membership is indeed $180 and premium is $420. I didn't agree to anything above 180, and nobody mentioned anything about premium when signing up. Contacted them the next morning and the manager Joe was very disrespectful and rude. Put words in mouth about wanting premium and because I wanted to bring a guest, it's automatically premium which I wasn't informed whatsoever. Membership is 180 but to bring my wife once a week is additional $240? Nothing makes sense, 2 memberships would be $360🤣 and I'm being charged more than double. This is illegal, bait and switch . Aka FRAUD! Joe then told me I was no longer welcome and my membership will be deactivated and won't be getting a refund. Crazy 🤣 My sons friend called me back moments later and offered to refund the $240 and only pay the 180 that was agreed upon. No thanks! Got my full refund because there's no way in hell I'm coming to place that was extremely disrespectful and truly not welcome in their gym. I work in customer service selling granite. I would never tell my customers 1 price then charge them more than double. ...