Office Depot — Attraction in Benton

My son-in-law owns an automotive mechanical shop and my daughter helps him from time to time in addition to raising their two toddlers. They chose to make an impromptu quick-trip to town today to grab some drive thru lunch and run into Office Depot TOGETHER today just to have some family time while they picked up some pens, receipt books and such. The manager Jeremy was extremely rude to my family today. He followed them around hovering over them as if they were shoplifters or something. when my son-in-law forgot to grab the pens, and they separated while my daughter was still looking around in other parts of the store, Jeremy had another employee "hover" my daughter while he followed my son in law. They even got behind them in line while they paid for their items at the register. My daughter and her husband had nearly $3,000 between them in their wallet and purse! This young, hard-working, non-welfare, Caucasian couple were treated this way solely due to the fact that my son in law was in his greasy mechanic work-wear and my daughter was in "mama mode" in baggy shorts and a t-shirt toting two babies! She wasn't expecting to go out today, but her husband wanted to treat them to lunch while the shop was closed and to spend quality time with his family. I have worked retail before, even a year long stint at STAPLES, and we would NEVER treat a customer of any sort like that. That is what cameras, door screeners and security devices are for. I am appalled and I DO shop at office supply stores on a weekly basis due to my own nature of business, but I guarantee Office Depot ha lost MY business and I will be encouraging my daughter and son-in-law to take their business elsewhere as well! I AM APPALLED! These are the hardest working "kids" I know! ...

Edit: Spoke to manager over phone. He requested I return and he'd take care of me. I returned today and manager wasn't there. Decided to try again anyway. Big mistake. Same exact issues. Tabitha was dismissive and rude. Operations manager was unkempt and disorderly of appearance and did not listen to my request in the slightest. I even offered to make the task easier by cutting the image into 1/4 so scan, resize and print would be simpler. No good. He still did exactly opposite of what I wanted and then became argumentative saying he did exactly what I wanted, then told me (in basic terms) to do it muself. I'm not going to stand around and argue about what I'm paying for. I didn't ask for a poster much less two. I'd give the print shop no stars if that were an option. As it is, I do not recommend Office Depot in any form or fashion. It's wonder they can print a receipt much less anything else.

Extremely simple tasks beyond capabilities of the employees. Scan and enlarge two images by 400%. Images could be scanned and printed on multiple 8 1/2 x 11 sheets peice meal. I've had it done before at less than $5. Could've done the task myself at home but don't have a scanner or printer. Current staff couldn't/wouldn't do it. Wanted to charge me nearly $20 per image for printing each image as a single poster. Manager(?) was rude. Employee was very nice though. Wouldn't recommend with current (unknowledgeable) staff....

Worst customer experience. Ricky is the only person at the print desk fit to be in a customer-facing role.

I ordered same day cards (within their guaranteed window) and went to pick them up. A kid told me they'd probably be done the next day and could not give me an estimate of when they would be done. I got a text 15 minutes later that they were finished. I had to wait until the next day to pick them up and was told they were still in production. I asked for them to call me when they were done. When I went in to pick them up, they were ready, and I was told that they were completed the day before, they just couldn't find them on the shelf.

I was offered nothing other than a half apology, excuse that they were busy, and told that I had a large order (100 business cards). They did finish on time, but the communication around the order being ready made me miss a critical mailing deadline. I would not go here unless you have literally no...