Kroger — Local services in Benton

I have loved shopping at this store in the past but lately they have been lacking. It seems as if every trip to this location (on Military in Benton, AR) I leave with half of my list incomplete because they don’t have it and don’t know when they will get it in. Now, working in retail myself i understand that sometimes demand outweighs supply and we are all dependent on the warehouses and suppliers to have sufficient amounts of products but this is becoming a habit. Lately, I have been traveling out of my way either to the next city or to the location further away (and in the opposite direction of my home) from this one when i get off work in the mornings. Deciding to give this location another shot this morning (5/19/23) I walked in to find the first 4 items on my list out of stock. I just turned around and walked out without wasting my time. Kroger Marketplace here I come and apparently will be anytime I need to shop after work. Still leaving an average review rather than a negative one bc I know this store can do better and the employees are doing what they can on their end to make everyone’s shopping experience a...

When I was waiting at the deli, one of the Kroger employees cut in front of me to get her order. I asked at the deli on how long it would take to place an order of sushi and the lady said, "I don't do that. The guy that does it isn't here and what he has out is it."

When I checked out, the bagger was very rude. The cashier asked him to place my coke cans in the cart and he kept acting like he didn't hear her. Then, when he did place them in my cart, he mentioned that, "He didn't really want to put them in my cart." He then left his station and walked over to the money center and began bantering about getting money. My cashier placed my shopping bag in my cart for me.

I was very shocked at how disrespectful I was treated by all of the employees I encountered except for my cashier. This is my first time to this Kroger and I would not recommend anyone to go there until there is a change in the conduct of the employees there.

I also filled out a survey and was told that the manager would contact me which...

If I could rate zero stars I would. I am beyond pissed. I ordered a Minecraft cake and cupcakes for my sons birthday. I ordered a couple days before so they wouldn’t have to rush. My order was confirmed for 830am 04/25/2024 which is today and the day of my sons birthday and his party. They did NOT have his cake or cupcakes. They pretended like they did not receive any information on the cake. I asked to speak to the manager. The assistant manager came and asked if I had the correct store so I showed him my email confirmation with all of it and he confirmed it was correct. All he did was take a photo of my email confirmation and say he will look into it. That’s it. No apology, no cake comped, no “have a good day”, nothing. Never ordering a cake here again. I went to Walmart for a birthday cake after. They could’ve called me today or a couple days before saying they won’t have it or something as a heads up. 1410 military road,...