Best Buy — Attraction in Bethel Park

I am honestly appalled by the way Best Buy has handled the whole covid thing. It is absolutely IMPOSSIBLE to get ahold of the store, along with corporate. I have been calling for over 4 1/2 months trying to get a hold of the store due to an error on their part. Due to circumstances I couldn’t drive to the store to get this situation handled. I purchased a sound bar online a few months back however I went into the store a day or two later and upgraded to a different one. The sound bar I wanted was not in stock and they had to ship it. However whoever was at the store ringing me out did not set it to get shipped. The sound bar I ordered online showed up, but the sound bar I ordered in the store never showed up. I tried calling the store about 17 times over the past four months, I have tried corporate I have written emails and I have gotten absolutely no response. Previously at the store one of the associates had me look at one of the Sonos sound bars. I didn’t think at the time dropping 2k on a whole system was a good idea. However after 4 months with the LG sound bar(which honestly was great) I thought that I did want the Sonos system. Again I trying to get a hold of the store so I could return the LG bar and buy the Sonos system. The best part is that the LG bar that I tried ordering at the store that never came to my house even tho it was on my credit card statement.

Finally I am able to drive so I head on over to the Best Buy in South Hills. I have worked retail I have worked restaurants I have words management I have worked a lot of different types of jobs and I didn’t wanna be this person but whenever I walked in I asked for a manager. I wanted a manager to assist this eprocess because I knew it was going to be a little overwhelming & I wasn’t sure that the sales associate was going to be able to make this right. I spoke w/ the manager & I tell him what happened & I tell him that I’m very upset that I was not able to call the store for the past four months. Basically he told me too bad you can’t get a hold of us you have to call corporate...He didn’t really care or try to come up with a solution. I didn’t even get an apology about it or a thank you for understanding...... I told the manager that I wanted to buy a Sonos system.. I was hoping that he would assist because after my prior experience I wanted the manager to be involved to avoid anymore mishaps. He resorted to having another associate name Justin help me. Thank God for Justin saving the day! He was able to help me get the Sonos beam along with the subwoofer whenever I was there. He was knowledgeable, personable & it seemed like he cared! He said unfortunately that we do have to order the two other speakers. I told him I’m not doing that again with you people because I cant get a hold of you and I’m not dealing with it not shipping to my house. However I trusted Justin & I know where to find them if I don’t get it in the next two days. I told him give me the managers number because I will make sure to be giving him a call if I did not get the rest shipped. Justin rang me out, we had the Speakers ordered and he was able to help me take the beam & subwoofer to my car. While I was there I remember that I wanted to look at security cameras and I told Justin that and he was able to show me a couple different options. I purchase the indoor and outdoor ring camera. This associate saved the entire situation because I think if I had anybody else helping me I don’t think I would’ve ever came back to Best Buy... after buying many of my electronics here after my family buying many electronics I honestly couldn’t believe how the company does not care for their consumers. After spending two grand on a sound system and security cameras I really wish that this associate could get commission. But I also thought it was funny that the manager seem like he could care less about my situation even though I was coming in there and probably making their segment for the hour / day with the 2k I spent that day. Get better Best Buy. JUSTIN DESERVES A PAY RAISE...

Our fridge died unexpectedly, and we ended up purchasing a GE Profile from this Bethel Park Best Buy. I have a mixed review about the purchase, but I wanted to extend my most sincere appreciation to Vince with the Geek Squad who went above and beyond trying to make the process as painless as possible. It is thanks to him, I will be coming back to Best Buy despite serious issues of our experience. Cons: Long wait for delivery. Purchased on Saturday, delivered on Wednesday, installed on Thursday. We ended up throwing away spoiled groceries. Third-party delivery. They refused to remove the doors to fit the unit through the inside doorway, which we were assured they were going to do. The delivery guys didn't want to face liability in the case of them damaging the fridge, which kind of defeats their purpose. They left the fridge in our dining room. Installation terms. Best Buy refuses to do any installation work that exceeds direct plug-in. I had to remove the tile and predrill the holes for the water line myself cause they were not going to do it. Basically, I did all the dirty work for the plumbers, then to come in, feed the waterline through predrilled holes, and charge us $ 180 for that. I can only imagine the headache that a less adventurous woman, an elderly or handicapped person would face. When purchasing the fridge, we explained that the fridge location exceeds 6 feet from the water pipes. The water line was included in the purchase. On the day of the delivery, we received a 6 foot long waterline. When we contacted the Customer Service, we were told that they never carry a waterline beyond 6 feet at the store. We had to go back to the store to return the waterline, and then went to Lowe's to purchase a longer one, which cost cheaper, btw. Again, this was a very annoying extra step we had to take to make things work. Pros: Great deal. With Best Buy membership, we were able to save almost $1K on the fridge. Easy store credit application process. Friendly staff, quick checkout. Customer Service phone line. We may not have been happy with some answers, but we were able to reach Customer Service in reasonable time and were provided with accurate information. Vince. On the installation day, when he realized what the third party delivery hadn't completed the delivery, he went above and beyond, helping us move the fridge from the dining room into the kitchen. He literally got on his hands and knees to make things happen. We made a great team moving the appliance. One part got damaged, and he ordered a replacement on the spot and then personally checked in about it a couple of times. The part was delivered and installed free of charge on the date he promised. It is thanks to him that I will be spending my money at...

We have been regular customers of this Best Buy for a while--but something has taken a very wrong turn, at least at this location.

I brought in my laptop for a repair. My initial appointment with the technician seemed pleasant and helpful (as usual). But when I came by to pick it up, I waited for the next opening, but the technicians were only doing intakes, so I asked the service manager (in front, just milling around with several other employees) if he could help me with what should have been an easy, two-minute transaction.

Not only did he refuse to return the laptop to me. he literally yelled at me and said that I had not followed the "correct' process and did not "deserve" to pick it up that day. He claimed that I should have known that I had to make a 20-minute appointment with a technician at a later date just to pick up the laptop. Not only have I never had to do so in the past, it doesn't even make sense to me--it shouldn't take 20 minutes of a skilled technician's time just to return a laptop? Especially with all those employees standing around doing (apparently) nothing? I double-checked, and "pickup" is not even listed as an option on the appointment menu. His tone was just awful-- he even said "I'm done talking to you." I was quite shocked and definitely shaken --and so were the people around me. Two of them came up to me in the parking lot afterward and shared their sympathy.

My husband kindly agreed to pick up the laptop for me the next day, but when he brought it home, the issue had not been fixed--and the technician he spoke to clearly did not even understand what the problem was that needed to be fixed. Best Buy basically kept my laptop hostage for 6 days (for a simple repair), refused to return it, yelled at me, didn't do the repair that was asked for, and now I still have to get it fixed somewhere else.

We had been planning to purchase a new desktop from Best Buy, in part because of the positive experiences we have had in the past with the service. Instead, we got a much better deal on Amazon (it's Prime Days). And what do you know--the process was transparent and customer-friendly, the new computer was delivered to our door in two days (as promised), and they didn't...