Crowne Plaza Suites Pittsburgh South by IHG — Hotel in Bethel Park

We stayed for two nights. Our room was ready early (mid day) which was great.The lobby and entire first floor looked new, bright, and clean. The breakfast buffet was great, but they shouldn’t charge for it (we got it complementary through IHG rewards). Our room was old and run down (carpet, bed skirts, paint). The bathroom was tiny and had no fan - gross. The walls were thin and the bathroom vent above the toilet must vent directly to the bathroom/room next door, because we could hear everything. The people we were visiting were embarrassed and apologetic about the condition of the room. We are not super picky and didn’t really care, but it would have been a better value at half the price (we paid around $250/night).|Around 10:00 pm the multiple person party next door was being outrageously noisy in their room and also in the hall: full on soccer game in the hallway - we could hear the ball being kicked, people and balls bouncing against the walls and against our door and a boom box playing really loud music that sounded like it must have been out in the hallway. We figured there must be security cameras in the hallway, and they must have quiet hours, so an employee would be up shortly to break it up. I called the front desk after 11 to request a new room tomorrow night if these people are still here (way too tired to pack everything and move that late), and figured for sure someone would come up and break it up then. We did not feel comfortable asking them to stop as there were a lot of them. No signs of anyone discouraging them. There was lots of noise until well after 2:30 am.||The next morning, I went down and asked about the party next door. Once they told me they were staying, I initiated requesting a new room. The front desk woman was very nice, asked me if I had called about it last night, and said “sorry” and offered us a room on a different floor. It wasn’t ready yet - understandable.|She did not offer me any refund so I requested the cost of the night be refunded. She said she could give me $50 (off of $250), which I thought was kind of an insult considering the disruption we had been put through the night before and the fact that we’d have to pack up everything we unpacked less than 24 hours ago, and move and unpack again. Also, waiting for the new room to be ready royally messed up our plans. The new room was way nicer, updated paint and furniture, brighter. That actually bugged me - why didn’t they give us an updated room in the first place? We made our reservation 2 months ago. There were no extra blankets like in original room. Could not deal with requesting. ||The more I thought of it, the more I felt like we got ripped off paying $200 for a bad night in an outdated room. I called IHG customer care the day after we checked out to request a refund for just the one night and asked if I should deal with them or the hotel directly. I spent over 45 minutes on the phone trying to get to the right place and talking to them. They said there was nothing they could do monetarily because we had already checked out(?) They could offer us some points and thanked us for our feedback that would help them improve future experiences.They said I could try calling the hotel directly, which I did. It was a Sunday and the front desk person said the manager would return Monday and said to leave a voicemail for them and they’d call me Monday. I left a message and did not receive a call back Monday..||I’m sure someone could stay there and get one of the renovated rooms and not get unlucky with a late night hallway soccer tournament. We totally understand that things can happen and are usually very understanding, but we paid a lot of money for a not great experience, and did not get the impression that anyone was trying real hard to make it right. ||All staff (front desk, and especially Breakfast Guy - shout out) were...

The Crowne Plaza has a great location. ||||However, the hotel is very old and needs an exhaustive renovation. Also, the overall execution of services and amenities is well below what you expect for a full-service brand, like Crowne Plaza. In reality, a Holiday Inn Express, Fairfield, Hampton Inn or Hyatt Place is a better value.||||Everything is old despite an updated lobby and some room decor that feels refreshed in the rooms.||||The mattress on my bed was from 2004 -- 19 years ago.||The TV was from 2011 -- 12 years ago.||Everything in the bathroom looked really dated.||One of the elevators in an 8-floor hotel was broken.||Accessible electrical and USB outlets were few and far between.||||There were really no amenities or services, besides the restaurant and bar, to justify the Crowne Plaza brand. No doorman or bellman to assist with luggage, no newspapers, no club lounge, no room service, and no laundry or dry cleaning services. The hotel doesn't even provide a bar of soap in guest rooms.||||I booked a king premium room. My first room was what looked like a regular king room. It just happened to be on the 8th floor. I guess that makes it premium. Unfortunately, the room wasn't clean. There were hairs on and under the toilet seat as well as hair in the sink. Also, the in-room telephone didn't work. ||||I went back down to the front desk. I asked for a new room. Nobody at the front desk apologized and nobody offered anything for the inconvenience. Not even assistance with my luggage. No manager ever contacted me. I even asked to speak with the general manager.||||This time I received an upgrade to a two-room, one-bathroom suite. I have IHG Diamond status. So I should have received the upgrade originally at check-in. I shouldn't have had to request it. The new room, the suite, wasn't much cleaner. It still had hair in the bathtub. I reached out to the hotel by text message twice and nobody ever responded.||||Despite being a suite, like the first one, the TV was from 2011 and the mattress was from 2004. There were no amenities in the room like you'd expect for a suite. The bedding was actually cheaper polyester-blended linen and the waffled/textured duvet cover that you see at lower-end hotels. The aromatherapy sleep kit that other Crowne Plaza properties have in a room was also missing. ||||The bar and restaurant off the side of the lobby looked good but had zero atmosphere, thanks in part to the breakfast buffet (minus food) still being set up in the middle of the dining area. The one bartender tried his best while a young colleague seemed to be new and just shadowing him because she really did nothing but play around on her phone. Of the four wines that I tried to order from the wine list, none were available. All they had were really, really cheap bottles of house wine even though the wine list had numerous selections of a much higher quality. ||||At dinner, my salmon caesar salad was, however, very good. No complaints about the quality of the food for dinner. The breakfast, however, was a very basic buffet equivalent to the free breakfast buffet at a Holiday Inn Express. Even though breakfast was included in my rate, I went elsewhere. The Starbucks about 2 minutes away had better coffee and a better breakfast sandwich than anything on offer at the hotel buffet.||||All things considered, the Crowne Plaza is a dumpy old hotel with some lipstick (like the lobby). I would not return and cannot recommend it. I would only consider returning if rooms were extensively updated, cleanliness was improved and there was a greater attention to the details. You expect a higher standard at a...

We stayed here with our family for two weeks in February, and had been back to this hotel many times before. Location is great for the South Hills and nearby suburbs. Malls and restaurants close by and it's only about a 20-30min drive to downtown depending on traffic. ||Building itself dates back from the 70s but there has been a good effort to keeping it looking updated. Rooms are a good size and functional, if looking a bit 1990s. Wifi was good and plenty of plugs for charging. ||Front desk staff was great, very friendly and chatty and engaging. There's a small shop behind the front desk for drinks, snacks, and a few sundries. Also a restaurant on-site though we never tried it.||The major letdown was housekeeping. It was so bad it was comical. First couple of days was okay but then we began to have issued with skipped housekeeping. We'd get back to the room and it wasn't done and we'd ask and find that housekeeping has gone home. ||At one point a front desk staff person (who I only saw one particular day) told us that there is no housekeeping on weekends, a policy she said that has been in place for a long time. I told her we had stayed at the same hotel last August and received housekeeping every day and she told me that was impossible. I guess I must have dreamed that!||Needless to say, in the days that followed we began to have less and less housekeeping until the final 3-4 days of our stay we had none at all. The front desk staff explained that they prioritize rooms with people checking in, that they were short-staffed and heavily booked. Which may be the truth, but not much consolidation to us especially having a small child. ||To their credit the front desk staff tried. They gathered towels for us, toilet paper, and other sundries every day and left notes for housekeeping to make up our room. But the notes were ignored and our room was skipped. Seems housekeeping may report to another manager who didn't listen. Or maybe there is no manager. Who knows.||At the end of the day the front desk staff was apologetic but there was no sort of compensation offered. ||First time ever for us to experience something like this, including having stayed in the same hotel multiple times. Can only guess that there is some sort of personnel issue going on that's out of control. ||Unfortunately for us it means we won't be staying here again. We'll probably stay in one of the 3-star suites in the area which is similar or lower cost. They have limited housekeeping but at least it's predictable and we can...