Target — Attraction in Bethel

Poor customer service by your manager Nadine. The fact that she threw her employees under the bus instead of taking ownership of her poor customer service. Never apologizing for being rude she escalated the situation by continuing to dismiss me when I asked for her name.

I took a week to send this survey to see if I truly felt the same way as I told this to incident others. As I fill out this survey I ask Target to look at the camera to see how everything played out, because you truly wouldn't need me to tell my side of this incident. that I had with Target's manager Nadine.

I went to the dressing room to try on a few clothes. I asked and the the employee monitoring the dressing room told me to leave it in front of the counter. I put my cart next to another cart already there by someone in the fitting room. My cart was empty because I had my clothes with me to try on during the 2nd round of try-ons. I also gave the person monitoring the fitting room clothes I didn't want so I can get more clothes in the fitting room. That was the point where my cart was empty. After trying on all my clothes, I went to go out to get my cart and saw the was collected by Nadine. So I thought to myself, no worries, it could've been a misunderstanding that it was an abandoned cart. So I took the cart and put it back and returned it the counter and went back to get my clothes once again from the fitting room. At this time, Nadine saw me get the shopping cart back to the counter. When I returned with my clothes, Nadine took the shopping cart, even after seeing the cart was mine and in use. I asked what was the problem and reason why she keeps taking my cart when she clearly saw it in use. Nadine told me the cart should not be placed in front of the counter. I told her I was told by the employee of the fitting room to leave it there. She rudely apologized on behalf of the employee for misinforming me of wrong information but said she was wrong for telling me that. I then asked her well where do you suppose I put my cart? Not only did she ignore my question she dismissed me by telling me to have a good day several times. My question wasn't too much to ask nor answer because for future note to self I will know so I won't run into the same issue. As she was dismissing me yet again, she's taking a shopping cart that another customer had filled with items who walked down an isle briefly. She too had to come to get her cart from Nadine. I asked Nadine for her name she dismissed me again by saying have a good day. I asked her for her manager, her reply was she is the manager. I advised her she too has a manager. she dismissed me again. I said no worries I will find out her name as well as speak to a manager here as well as corporate because my complaint wont be bypassed and stay within this location. I went to the front requesting a manager also pointing out and specified to that employee I didn't want to speak to the person I'm reporting. Nadine came anyway. I asked the employee to ask Nadine to remove herself from my presence. Not long after a very nice ETL Lisa came to assist me. I explained, she apologized and thanked me for informing her of the situation at hand so this can be dealt with within this location and know of what happened...

I have watched this business slide downhill for some time now. I think it's finally scraping bottom with no improvement in sight. What a waste! Poorly stocked shelves, mispriced labels, no help to be found anywhere, rude and careless stock clerks, aisles cluttered with pallets and boxes and very SLOW service at the service desk... and worst of all NO ONE at any level of management gives a damn about it. I tried to order an item online and saw that this location (Bethel) had ONE item in stock. Before making the 25 minute trip to the store, I decided to call and see if the item was, indeed, in stock. The drive round trip would have saved me alot of time and frustration. What a terrible response! Seems like a simple question, ie: "Is this item in stock?" My call was answered by a friendly service desk clerk who said she would check for the item, but instead put me on hold for 20 minutes at which point my call was AGAIN answered by a different clerk at the service desk. Once again placed on hold, but this time for 25 minutes with no response. All I heard was a series if beeps as the phone supposedly rang unanswered in the housewares dept. When someone picked up the receiver and said nothing (just put me back on hold) I decided that this call was probably useless. Now approaching an hour on hold, I decided it was time to make a new call. This time the call was answered by Felicia. I explained what had happened and asked her to not put me on hold. She complied and left the open receiver on the desk. Apparently, Felicia had an employee check the availability of the item or checked it herself because after about ten minutes Felicia picked up the phone to tell me that the item was not in stock. I thanked her and requested to speak to the store manager. Again, Felicia placed the open handset on the desk and I could hear what was going on. In about five minutes I heard Felicia explaining my situation to a male voice who said to her, "Well wadda ya expect me to do about it?" After a few more dismissive comments, the male voice (later identifeid as Ethan) said, "Let him wait a while." Obviously, Ethan didn't know that he was on an open mic. Ethan said he was the “front of the store” manager. I told Ethan that I heard him dismissing my call when he thought he couldn't be heard. He stammered and had no answer. When I asked to speak to the store manager, I was told he was off today (Saturday) and that I could speak to the HR executive. This was the grand prize of the entire experience. LEXIE!! Yes LEXIE, the HR executive, was the crowning glory of patronizing, disinterested, condescending indifference. Like week old fish, this store stinks from the head down. Now I finally understood why the lower down, minor managers were so awful at their jobs. LEXIE had led the way. LEXIE had held the torch of haughty disdain as a beacon for her underlings to emulate. The store suffers at every level as a direct result of this contemptuous disdain for the lowly customers, and managers like LEXIE have paved the perfect approach. I have given TARGET its last chance to disappoint me and it has done so...

I have never been compelled to write a review before on any store in my life but my customer service experience at this target made me so frustrated I feel like I have to.

I bought a pair of headsets and wanted to exchange them because the pair that I purchased didn’t work, I wasn’t worried about it because I had also invested in the insurance target offers for the product so I figured since purchasing that insurance I would be able to just go right in and exchange it (that is what I thought would happen) as I go in to exchange the product I am directed to the returns/exchange area in the store by a cashier near the door. I go right up to one of the employees standing at one of the registers in this return/exchange area (there was no line at all) and told them I would like to exchange the item and before I could even finish my sentence the employee that was at that register had already returned my product that I had bought, even though I had bought the insurance and told them I wanted to exchange the same product for a different one!! I told the employee that I only wanted to exchange the product and that I had bought the insurance for it as well and the only thing he could tell me was “I understand, the money will be sent back to your card and you can buy it somewhere else” I’m very surprised this type of business is being conducted at such a big company. I will definitely be taking that employees advice and will be BUYING SOMEWHERE ELSE. And for anyone reading this review, stay away from the insurance the store offers for your product from my experience that’s just another term for cash grab!! They do not follow through on the insurance part and will gladly take your money from you without...