Holloway's Marina & RV Park — Attraction in Big Bear Lake

We rented a full day small luxury boat for our family. When we showed up, the first thing they ask you is “did you know you can’t swim off the boat,” which we did not know and was not only a surprise to us, but to mostly everyone who showed up throughout the day. Once they pulled up our “luxury boat”, we were told we could fish off of it (which online said you couldn’t) so we didn’t pack any of our gear for it. Then they said we could buy fishing stuff from them or rent from a different location on the lake but you couldn’t take the boat to that location as you’re not allowed to dock ANYWHERE on the lake but their marina. When we got on the boat, there was nothing luxury about it. The upholstery was sunrotted (boat S28), tie off ropes were short/falling apart, there were spider webs and a giant spider living up in the corner, the shade wasn’t strapped/was very loud, the fuel gauge didn’t work and we were told to guess or open up the side and look in the gas tank. We tried to make the best time of the lake but there is only so much you can do when you can’t get off and enjoy the water, tow anyone, or dock at different locations. When we dropped off the boat there were multiple people arguing about not being aware you couldn’t swim off any of their boats including kayaks. We ended up cutting our day short after going across the lake and coves a couple times and only did a half day. We’ve rented boats many times from different places and have never run into this type of situation or issues. The employees are very friendly and clearly understand a lot of the renters are unaware of what they’re getting into and I would not recommend renting from here and try to find something else or a...

We booked a site a head of time for Saturday, October 10, 2021 through Saturday, October 18th. We had to call the office several times because everytime you call you get a different answer about availability. Twice before we were given reserved sites just to drive 8 hours and be told our site was not available. Day 1, we were given a note saying the water would be turned off at 5PM and back on at 10:00AM each day. The next day, when we tried to use the restrooms, it was around 12:30PM, each toilet was full of feces, as the water had been turned off for the restrooms, showers and laundry facilities. That day, they they told us those facilities are turned off for the season. On Tuesday, October 12th, they came out and turned the water off at our site by noon. The office then told us the water was turned off for the season. We were left with no amenities that we already paid for. When we tried to leave on the 13th (cut our vacation in half) and asked for a refund or raincheck, that request was denied. The lady at the office said they no longer even give refunds if you have to cancel a reservation 6 days ahead of your stay as their site says they will. Buyer beware. The website does not reflect the RV Park at all. There is no water around the RV Park and greatly reduced water in the marina. The happy water sports they advertise no longer exist. The owners don't care if you get the spot they tell you you'll get and they make no efforts to accomodate you. They will give you a note that says their cable is not working at this time, but the truth is that they do not have cable and have not had it...

BE WARE AND MAKE SURE YOU'R GETTING THE RIGHT PRICING!

Well, I wish I could say I had a good experience with a pontoon boat but I couldn't even get past the rude associates on the phone to want to go ahead with making the booking. The prices on their link to book pontoon boats were NOT at all what was listed on the website. I wanted to book for late June. I called to check on the pricing and was told that the prices change "all the time", the pricing on the booking link was correct, and I'd have to go there to get the correct pricing. So basically, the website is wrong and it will always be wrong. I was then passed off to a second associate and I started over again. This person iterated the same thing and when I advised that this needed to be fixed because it was wrong and deceptive, she blurted something and the phone went dead. I called back because I thought we had surely been disconnected but after I went through the first associate again and got to the second associate where the disconnection occurred, I realized I had been very rudely hung up on twice. The second time I at least understood what the associate said before she became very audibly flustered, annoyed, and hung up on me, "I'll communicate that to my IT, have a good rest of your day!" CLICK!

Again, wish I could say something about a pontoon boat, my experience didn't go beyond incredibly rude associates and therefore no appetite to use this business.

Today's date: 5/31/21 Time of call(s):...