918 Design Company, LLC — Attraction in Bixby

My experience with 918 Design Company was disappointing, and it all stems from the appalling leadership displayed by Leeah. While she initially presented herself as polite, (albeit patronizing) it became clear that her demeanor toward customers and her staff is starkly different. During one interaction, she asked me to hold for a moment, and to my shock, I overheard her berating her employees harshly and in a shockingly demeaning tone. It was disgusting to witness, even indirectly. No one deserves to be spoken to like that, and it was heartbreaking to realize these employees are likely underpaid and subjected to this kind of toxic treatment regularly. I do realize this was probably not intentional for me to hear, but I still find it upsetting enough to share.

Despite my misgivings, I proceeded with my order because Leeah already had my clothing in her possession. However, I regretted this decision. She promised a short turnaround time and it took double what she had told me. Worse, I was left in the dark throughout this entire process. When I called for updates, the answers were inconsistent and dismissive, often ending with vague excuses like, “it must be at the other location.” It's evident that Leeah’s poor leadership has created a chaotic, uncoordinated work environment. So much so, that her team struggles to provide basic customer service.

When I finally received my items, the staff I interacted with at pickup were wonderfully kind and clearly trying their best. Unfortunately, their efforts couldn’t make up for the damage I found on my order, which required professional cleaning to remove markings that weren't there before, an expense I shouldn’t have had to deal with.

The kindness of the staff was the only redeeming factor in this experience. However, it’s clear that their ability to provide quality service is being crushed under Leeah who treats them with hostility and disregard. The poor management, combined with unacceptable delays and damaged products, makes it impossible for me to recommend 918...

I had heard of 918 Design from other parents at my kids school in Bixby. I reached out to have them make some shirts and hoodies made for my son’s Boy Scout Troop. I also had them put my kids names on some of their camping chairs. The overall process was easy and smooth. I worked with Leeah and she worked her magic to get a rush order on our shirts for our scouts to have them done in time for camp. I would recommend 918 Design to anyone looking for some apparel for their company or any organization needing some shirts or promo...

This place does a great job! They were able to help me custom make things that had professional quality with a turnaround time way faster than I’m used to. As an aspiring fashion designer it sure is refreshing to speak to people with nice attitudes and open minds that communicate the best steps a person needs to take to fulfill their vision. If you need anything screenprinted, or transfers pressed onto your clothing and/or hats, in a very low-stress type of way, I can’t recommend these...