Urban Air Trampoline and Adventure Park — Attraction in Bloomfield Township

I didn’t want to even give a 1 star. We purchased a platinum membership (90 days) in May that was for unlimited play, laser tag, pizza, popcorn or chips..etc for $60 per child. After a month of going, they started to tell us that the platinum promo is no longer in effect. There is a different promo and they have to go by that new one. We showed proof of screenshots of the platinum purchase for each child. The manager Amy keeps arguing about it and won’t let us have the snack that they’re supposed to have and the laser tag. I contacted the district manager named Tom . Let me just say he doesn’t act like a district manager at all. Very unprofessional and when I explained the problem he says oh you’re just gonna have to talk to corporate. Then became downright rude when I told him I’m contacting the district manager about a problem that his location is having and that he has a responsibility to contact corporate if there’s something wrong in his system that is not working right and showing that she paid for a platinum membership. Needless to say this place just likes to take money but not give the benefits for the purchase!! The other problems we experienced are, air conditioners are broken so it’s very hot in there , does not have enough staff to watch children, laser tag area, food court, front desk/check in area. Last Sunday there was only 1 person who had to work in the food court, laser tag, and watch children- WTHeck!!!

DONT WASTE YOUR MONEY HERE

• Update- still no contact from management with my daughter after a week writing this. Tom does it REALLY matter who bought the tickets or who did the review?!! I was there at the time and was there when she showed Amy the proof in person. Taking a complaint to a manager who wouldn’t handle the problem, and then taking it higher to a district mgr who doesn’t handle the problem professionally is pretty sad. I guess their philosophy does NOT include customer service after spending almost $200 on premium season passes and not honoring the full promotion that...

Hi, my name is Kameron Bailey and I want to tell you about a place that you can take your family to and have a fun time. It’s called Urban Air and Oxford Michigan. It’s a beautiful place to take your kids to. It’s a nice trip. It’s nice trampoline place. It’s very clean the staff there are very nice. The food there is very good. I really enjoyed it a lot when I was there their pizza it’s amazing. Their chicken wings are awesome and I hate to say it, but they are actually better than Buffalo wild wings, and the staff. There are amazing. They answer your questions if you have questions their parties there are awesome for the for the kids. The trampolines are pretty cool. I really like the trampolines. The managers are awesome. I just there’s nothing bad I can say about this company because everybody’s really good they get along just fine. The staff get along. They treat you like you’re part of the family when you’re there at Urban Air. I definitely will recommend this place to anybody that is looking for a place to take their kids because I think it’s awesome. The front desk staff are amazing. The kitchen staff are amazing. The court monitors are awesome. The managers are cool. Laser tag is amazing. The people that run. Laser tag are awesome. Like I said if you really wanna take your kids to something really nice I recommend. I recommend Urban Air in Oxford Michigan because it’s amazing and they’ll treat you like you’re part of the family also, if you’re looking for a job and a good buyer rent, I recommend Urban Air and Oxford the hiring process is amazing. The staff there are amazing for hiring you. The managers are amazing. If you have any questions I’ll help you out if you have any problems seeing or if you have any disability they’re there to help you out and I think that’s amazing so if you’re looking for a job, I do recommend Urban Air and Oxford Michigan because they will help you out,...

Had an extra hour so I brought my 9 year old to play. Bought the ultimate package which was 'unlimited' bouncing, warrior course, rock wall, laser tag, and battle beam. It even came with a $3 arcade card. For $30, it seemed reasonable. We bought a water and my son started bouncing. About 15 minutes in, he wanted to go climb the rock wall. There was no attendant to hook him up, so he asked the worker watching the bouncers. He tells me that she said no. Confused, I ask her to help my son get on the rock wall and she says that she the only one here and so he can't do the rock wall until another employee arrives in 45 minutes. So I decide to go find a manager. After all, what is the point of selling unlimited anything if there's a limit to it? The manager was a 14 year old who informed me that her hands are tied until another employee shows up in 30 minutes. There were 4 girls standing behind the registration desk while she's saying that nobody can assist me. So I ask for my money back, since my son is not going to be able to have $30 of fun with the time we have available. That's when she informed me that there is a no refund policy, but she'd be happy to give us another worthless unlimited wristband for the 'next time' we come in. Like there would be a next time. I gave Urban Air 2 stars only because my son did have fun bouncing on the unlimited trampolines in the short time we were there. Management needs to either a) make sure there's enough staff to cover the entire facility or b) put some fine print under the term 'unlimited.' **Update: son was able to get on the rock wall before we left but was rushed off because the worker was...