ATTENTION

I regret to say that our experience at this hotel was extremely disappointing. The staff treated us poorly from check-in to asking for simple necessities that should be provided up arriving into our hotel room. We chose to stay here as we had family from out of town for a mini vacation that have never been to Minnesota before, this hotel was at the central of all of our plans during this stay. After we received our room keys we were never given direction as to the whereabouts of our room, nor did we know there were two buildings or towers. We aasked round for 10-15 minutes looking for our room, come to find out we were in the south tower, staff displayed rude behavior stating we should know where our room is! Well we have never been here, direction is key when you hand a room key to a guest. After we finally find our room with no help, we walk in to find feces on our comforter and smelled horrible. No extra sheets, bedding or pillows for the pullout sofa that 1 of our children were using as a bed. When we asked the hotel for bedding and pillows as our room had feces in it and not enough supplied full well knowing 4 of us are checking into this room days in advance. As, we get ready to go use the pool, there were no towels in the pool area. So, our family from out of town asked the front desk for some to use, hotel proceeded to yell at us saying you used all of my towels, well that's impossible as we just walked into the pool for the very first time. That type of behavior is totally uncalled for and not needed nor warrented. Displaying a lack of courtesy and professionalism is unacceptable. The condition of the hotel exhibited multiple building code violations, including broken elevators, loose plug-in outlets that had sparks coming out of the sockets. malfunctioning shower nozzles that was so tightly shut off we had to use extreme for to barley turn it on! The pull-out bed is literally broken even before we used it! The lamps had broken switches to where the only way to turn them on or off they had to be plugged and unplugged in order to work! Being forced to plead for additional and clean anything for our room, should have been provided without hesitation. Overall, the lack of hygiene, maintenance, and customer service makes it impossible to recommend this establishment to anyone. I fear the next person to use our room will end up hurt or even worse, dead from the pure negligence this hotel has put forth! I can not in my good consensus let anyone know to stay here ever! The front lobby was so gross and nasty you would think you were at a dive bar in the middle of nowhere! Of which I thought it was a bar, come to find out it was 15-20 guests that brought their own alcoholic beverages and proceeded to party and use vulgar lanugue in front of numerous guests as well as my family! How can this happen? Any of this?! I have been in the hospitality industry for 20 years, I have never seen nor witnessed anything like this in my life! I have never felt so unsafe in a place where I should feel safe. I'm really hoping this can be made right for I fear I need to make a dr appt to get a hepatitis and tetanus vaccine! I am looking forward to hearing from the management team here as my email is clear as day and I will give any information needed upon request! I am disgusted at the state of this hotel, staff and over safety and sanitation of this hotel. Again, Please stear clear of this place, I have so much more to write but I hit my maximum allotted for a review.