Subway — Restaurant in Edina

Absolutely terrible. I would make this location 0 stars if I could. My fiancé and I just stopped in here for lunch, December 23rd, 2018. We ordered a foot long teriyaki. The sandwhich was sloppily put together. All of the veggies were falling out of the sandwhich, we asked to have warmed up chicken teriyaki and the man never even warmed the chicken up. The bread was incredibly hard and flaky. Then, the man hardly wrapped the sandwhich didn’t bag it whatsoever, he just handed it to us without napkins or anything with sauces dripping out of the hasty wrapping. The cookies were hard as rocks, which he grabbed with a napkin (no gloves) said “here you go” and basically threw the cookie at me. And as soon as the chip reader went through on our card he left the restaurant and went in the back. We didn’t even get a chance to ask where the napkins were because he ran off so quickly. He rushed us through the entire process. We left without any napkins because there were none out, they hadn’t been stocked. The man didn’t say thank you and simply disappeared. We will not be returning back to...

Highly disappointed with the location today. I placed an order online for a sandwich. I selected this location and then proceeded. I ordered a foot long with the veggie patty (it was listed as an option), SunChips, and Sprite. Processed my payment and got a confirmation email. 30 minutes later I arrived to pick up my order.... the individual working said they didn’t have anything ready for me. I gave them my name and then they said, “oh yeah we didn’t make your order because we don’t have veggie patty’s”. I said, “oh I see. Did you try calling or emailing me to let me know that? I drove all the way here on my break and I could have given you an alternative choice”... they said “uh no”. I found that odd as I gave my phone number and email when placing the order. Why wouldn’t you have called in advanced letting me know your site was wrong to have offered something you don’t have. Needless to say I was stuck there longer then I have as supposed to and then at the end they tried getting me to pay again for the meal....

three times this month I have driven my brother there through the snow and ice to get him a meatball sub, each time: "we won't have meatballs for a half hour" with no sympathy. tonight was no different, no meatballs, slow service, the cashier didn't make mine "meals" and charged me extra and tried to get away with it by "not understanding me" and the mayo and ham I got was most definitely expired because I have never tasted a more disgusting sandwich.. tried ordering ahead, they claimed not to even have my order until i made them actually look at their computer and do their job and, oh weird, it was there the whole time. this place has gone downhill and they don't seem to care about the food or the customer. i was embarrassed for them tonight.

also just called to complain... no answer and their mailbox is "full and not accepting...