Xfinity Store by Comcast — Attraction in Bloomington

I wanna start by explaining how we got here we started out with the 10 internet essentials program for our children. We went over a little one month and called and a representative explained if we paid 66 dollars a month we would have unlimited internet and would have no worries of going over mind you we only use internet no cable channels. So we agreed to a year at that rate in July 2020 here we are in December and because we have paperless billing they have access to our account supposed to save us ten dollars a month to do it that way but every month they say we have went over and charged us around 150 to 180 dollars a month for overages and when we call or text a representative every month instead of putting the money back on our account they say the will credit it to next months bill after setting on the phone for over two hours explaining that it shouldn't be that much in the first place and them trying have us up our monthly payments at first before finally admitting that they see it should have never been that much in the first place in October we talked to a representative that told us we didn't have unlimited but they would be glad to add it for another twenty dollars a month we asked to be transferred the next representative said I see right here that you have unlimited no worries we have I.n text two months ago in writing we have unlimited it is supposed to be until 2021 July we were told in the beginning go to unlimited and you will have no worries every month has been hell we use internet for our two year old children to watch kids shows and our boys use you tube it should not be 180 a month to stream kid shows I hope that this helps someone else we are under a contract they broke it every month we are getting g a lawyer if anyone has any recommendations please we would love to have some help

I wanted to add an update because we are on the phone with a wonderful supervisor right now who is saying because in july we didn't read the fine print saying we would pay overages when we were insured that we were upgrading to unlimited we have to pay it even though for the last five months we have been calling even got a screen shot from there people in September that we have unlimited internet that because of the paper signed in july we have to pay it. Yet September is closer and it says we ha e unlimited than. I would be very careful of what you get Into because its some as this we live on a fixed income we had a plan that was affordable to us they goated us into more and won't honor it because all they care about is our money not the little girl who uses it or our teenage boys whom use it as well and we could have adjusted our use we thought it was unlimited so we leave it on while she sleeps why would we do that if we had to pay for it like that we will be switching again. I hope this helps...

Comcast is about worthless had service installed in my new place that we just moved to and they didn't bury the cable a month later I call them about burying the cable was told they would do it in 24 to 48 hrs I told them I had work that was going to need to be done so it needs to be done asap but was fine with the time frame the next week still not buried called back and they said a ticket was never made and it would be another 24 to 48 before they could bury it again I told them this is holding up work that needs to get done and it needs to be done asap just after the 48 hrs mark a guy shows up to my house and tells my wife that it won't be till April before they can bury the 6 ft section of cable cause of a weather hold cause we had a bad winter I live in Indiana it's 2025 and we did not have a bad winter it's currently March and the ground has been soft for a while now I DO NOT RECOMMEND Comcast they have a hard enough time answering their phone and talking to you let alone coming out and actually doing their job and doing it right now I will say the guy who installed our service in the new house was nice polite and did a really good job and even kept his promise and came back out later with more materials to finish the job that he didn't have on him and helped out only thing he didn't do was bury the cable of the rest of Comcast could be like him they might be a decent company but it should not be this dang hard to have a 6 ft section of cable put underground I've advised Comcast not to come back out to do the work if they can't do it for a month I'll be burying the cable myself tomorrow idk why we even pay for their service if they can't even service their own equipment nothing but a dang joke if it wasn't for my wife being the one that pays this account I'd drop them like a bad habit and never look back I hope and pray their company goes under so we have to find a different provider my wife doesn't want to switch cause she likes the prices and all and since that's her account that up to her but they ain't worth $1 specially when I have to finish their job and I'll put my name just Incase this post comes up annonomus or something my name is...

Fourth time inside to correct mobile account and still havent been able to correct it, all 3 visits were 1.5 hours, and the one yesterday was about a half hour, I have been told the exact same thing every time, "they'll have to call to get the error off the "pending activation" line that I asked to be taken off because it's not allowing activation, not doing anything but taking up more time, causing havoc, causing more stress for a one hour each way trip to wait another hour for someone to give me their number, and never call me back nor follow up not answer text messages, but they allow me to re explain each time I go in there and then pass me off to someone else as if their time is more important than my time, it actually employs you because that's why the store is there. I continue reliving the nightmare over and again, taking way more of my time, my children are still waiting for their phones and I have already missed giving my daughter the phone I promised her for her birthday and now my sons birthday is 5 days away and I have yet to be able to correct ANY of my account. I'm super upset about this, I've been lied to continuously, I am losing work due to not being able to have my work phone either, I should not have to continuously make trips to beg these people to fix my account so that I can actually use it, that is against consumer rights, it has costs me quite a bit right now and no one is fixing it, I like xfinity service, ive literally given them since nov to correct this issue, I have lost time, money, gas, work, because of this and that is not fair. Is this how Xfinity gets customers? Is this Xfinity service? I have 6 phone lines and was going to transfer my numbers and refer people, I cant do that with this type of service, I am sickened by this. Xfinity should pay me for the lost work, time, mileage, gas, provide us with the phones weve tried to get for two and a half months, along with the gift cards for $50 each line, and the $250 cards for porting a number, I've never been disregarded like this and I just cannot believe that not even the manager even attempted to...