Curry Auto Center — Local services in Bloomington

Typically I do not post or share my opinion in these forums, but in this situation I feel that I should warn others of the horrible lack of customer service I received in the Curry service center. I bought a brand new 2018 GMC Acadia in February of 2018 from Curry. This past Friday January 11, 2019 I took my car to Curry for a scheduled oil change at 10 a.m., which took two hours, but that isn’t the point I’m trying to make here. Anyways, back to why they’re getting a one star rating from me. Upon arrival and checking in for my scheduled oil change, I mentioned to the individual that checked me in at the service center that my seat belt wasn’t latching properly in the back seat of my suv. I informed him that it was important to me to have it looked at because this is where my six year old son sits in his high back booster seat. I was informed that I needed to schedule another appointment. This folks is the straw that broke the camels back. WOW, just WOW is all I can say. The more I’ve thought of it the madder I’ve become over the situation, and felt this needed to be shared. I see that safety is really important to the Curry service center team. Really, how much of your time would it take to look at one seat belt, and is it really that labor intensive to switch out if needed? All I asked was to have it looked at. I have since moved my child’s seat to my third row seating in my suv. Luckily, I was able to have this as an option, although the third row doesn’t have the anchors for the extra protection. Curry, all I’d like to say is how would you feel if this situation were reversed and your husband/wife/significant other approached a service center agent asking to have a safety belt looked at where your child typically sits at in your vehicle, and they informed you they didn’t have time and you’d have to schedule another appointment? What if I had been involved in a motor vehicle accident, and due to the faulty seatbelt my child was seriously injured or killed if it malfunctioned? I will recommend your service center to NO ONE! This isn’t the first, “bad experience” I’ve had with Curry. The first started in the Collision center a couple months ago from being told my vehicle repairs would take 3-4 days, which turned into 2 weeks from a small run in with a deer, and having NO ONE call me to give me progress updates on my vehicles repairs. I had to call on my own to check progress. Ridiculous! I got a free oil change offered to me when I voiced my complaints with the collision center manager, which I used last Friday (01-11-19) on my two hour oil change, and being told I needed to schedule another appointment to have a malfunctioning seat belt where my child sits looked at. Heed my warnings, and go somewhere else! Never again will I buy a new vehicle here or spend any of my time or money in this...

This is for the collision center at Curry Automotive. I had a terrible experience. I was in an accident which damaged my rear tail light on my 99 Lumina LTZ. I had my tail light replaced in the body shop and an alignment done in the service center. When I went to pick up my car, they had replaced it with the wrong type of tail light. Not only did they not inform me that the part was wrong when they opened the box and compared it to the original remaining light, but then the manager that morning insisted that the light was correct, and that I must've had the wrong tail lights to begin with, and that they would be happy to replace the other one! This is rather than admitting that the customer might know what their car originally looked like before the damage, to infer that I don't know the first thing about what's normal for my car is extremely insulting. The LTZ is a completely different car than the other two models, and it comes with different tail lights. I'm a car enthusiast, so I know everything that makes my car unique. I was really offended when the manager argued with me for 10 minutes on this issue, to the point that I pulled out my smart phone to pull up stock photos of my car showing the correct tail lights. He blew me off and insisted on doing his own research, which was pulling up the same stock photos on his office computer. It was the worst experience I have ever had in a automotive center, and as a twenty-something woman, that is really saying something. My car is significantly aged, and is rusting. However, they found it prudent to run my poor car through their rough machine wash, which ripped paint off of my car. So NOT ONLY was my car having the wrong tail light, but missing chunks of paint and body metal. They even backed my car into the spot when I came to pick it up so I wouldn't see the obviously out of place tail light, I'm so glad that I checked the work before I left, because it was all wrong! If I had another service call, I would take it to the next town over, or drive the hour to Indy, than put myself and my poor car through another experience at Curry Auto Center, which is sad because I live a block away. The only folks that treated me with any sort of customer service or respect were the receptionists, which is too bad. My experience can only lead me to call the people in the collision center at Curry crooks and con men that attempt to prey on unsuspecting people who don't check the work before they drive off the lot. I sincerely hope that this review may change the future behavior of Curry Collision and that other potential customers may have a more pleasant experience than I...

I have purchased our last 3 new vehicles from Curry Auto Center. The first was in 2010 when Dan Smith was a new employee. He did very well by us and was such a nice guy, so when it came time to find a truck in 2016, I reached out to him again. He searched high and low, finding exactly the truck I wanted from another dealer and again, did an amazing job landing the truck and the deal. Fast forward to 2024 when the Mrs. needed a new car. I didn’t hesitate to reach out to Curry! Now, Dan has moved on to General Sales Manager, but set us up with Logan Krause to handle the deal and checked in with us from time to time to make sure things were going well, Thanks Dan!. Logan was absolutely wonderful to work with!!! He answered every question we had, and made the transaction go as seamless and quick as possible. Not only was he very professional, but more important made us feel like old friends. I cannot stress how important that is to me. I get that selling cars is a business and there are always tricks to every trade and sales tactics are part of the game. I totally get it! To be treated not only honestly and fairly, but to be treated as a fellow human and not just another sale is what will keep me coming back for business and not just going down the road to the next dealer. Gary Hunsucker is also an great fellow to deal with. He made the financing side of things a breeze and took the time to explain everything and worked to get us the best financing possible. We could not be happier with our new car, our trade in value, financing, and the entire transaction. And most importantly, Logan’s honesty and caring nature! The only complaint we have is: PLEASE GET THAT GUY A NEW, QUIETER...