Adventure Vault | Escape Room Boca Raton — Attraction in Boca Raton

I was disappointed with my experience with Adventure Vault Escape Rooms. The room I completed was the Bed and Breakfast themed room. A group of 5 friends and I were able to escape relatively quickly and easily. This was my fifth experience with escape rooms throughout various parts of the country. The others I’ve tried were better in mostly every way. I’d like to detail a few of these points below on both the positive and negative sides of the experience

I’ll start out with the positive aspects. The price that our group paid was a little bit lower than I’ve paid at other escape room businesses. This is great because some rooms can be really pricey and these costs quickly add up. Another thing that Adventure Vault has going for it is their friendly and attentive staff. The woman that checked our group in was friendly and helpful.

Next I’ll address some of the less enthusiastic notes I have from this escape room. The chief complaint is that the use of technology was lacking and instead the room used combination locks for almost every puzzle. While the uses of these locks was somewhat unique, most people don’t go to an escape room for combination locks. The other escape companies that I’ve encountered utilize awesome sensor technology, keypads, computers, etc. this room in comparison looked like it was built by cavemen. There were a series of four simple locks if I remember correctly. This is by far the lowest quality aspect I’ve seen in any escape room I’ve been to.

The other two complaints I’d Levy were that the set design and quality wasn’t great and the implementation of room assistance was poor. With Adventure Vault escape rooms your team will be given a walk-in talkie to communicate with the staff. This is the worst implementation of communication that I’ve seen in an escape room. The best usage of monitoring that I’ve seen companies use is somewhat of an eye in the sky approach. There can be a camera and intercom system built into the room that serves as the means for cooperation between the escape group and staff. This is a great method because it is almost invisible to the patrons in the room. On the other hand, having customers carry a walkie-talkie breaks immersion and is a clunky method of getting through an escape room.

In summary Adventure Vault was a disappointing escape room experience for me. I appreciate the friendly staff and low prices but would pay a little extra for a superior escape...

To date, my boyfriend and I have done about 13-14 escape rooms, so we have experience in knowing which ones are done well and which ones are done poorly. Here, we did the Death and Breakfast room, and it was mediocre. The walkie talkie they gave us to communicate with them stopped working while we were in the room which forced Jessica, our game master, to enter the room and change the batteries. This took away the realism of being locked in a room and an employee having to walk in through the "locked" door always negatively affects the experience. Some of the puzzles were bad quality which made it difficult to get accurate clues. However, the most disappointing thing was that toward the end, when we were on the final puzzle, the code we were getting wasn't working, and the gamemaster just gave us the code without actually explaining how to get to it. Knowing the code, we tried to figure out how to get there, but it still didn't make sense. So, after we escaped from the room, we asked the employee how we should have acquired the code, and she had the audacity to say "I don't know how you were supposed to get the code because we don't make the puzzles" ...what?? How are the groups supposed to be assisted when the establishment's employees don't even know how to acquire the codes and complete the puzzles for the rooms? That was baffling. Additionally, a game master is supposed to watch the group while they're in the escape room in order to give effective hints. Here, however, a lot of the hints given were things we had already done which showed no one was paying attention, and toward the end Jessica left and the other employee had to start communicating with us. All in all, it was an okay room, but considering my boyfriend and I have done so many amazing rooms in the past, it's not worth coming back to for us. I'd save your $32+ dollars and try a different escape room company that's of higher quality with employees who are more prepared.

Update: The manager, Daniel, called and apologized for my boyfriend and I's experience at this escape room and refunded the full amount we paid. I'm adding a star because he did not have to do that, and it shows that the establishment does have some care regarding their customer service....

I just had the misfortune of having my reservations cancelled in this venue due to being a solo player, with no indication whatsoever that there was a requirement of two or more players to play the game. This even after my credit card was run and I received the "confirmed" e-mail. I verified with the staff that this "two or more" requirement is solely due to their belief that the games are too hard for one person (i.e. not that the puzzles themselves require four hands or something -- which is true only for one puzzle in one of their three rooms). I told them if it's theoretically possible for me to beat the room, then I would much rather play and lose than not play at all.

Then they informed me if I wanted to play I would have to pay DOUBLE the price to even have the opportunity! Are you insane? What absolute horrible customer service! So their "two or more" rule is just about pure greed it seems. And they knew that I would be driving all the way from Miramar and booked all three rooms to play back-to-back-to-back.

All this from the mouth of what I assume is their front desk staff guy who had to "call the manager" and act as middleman to tell me these things. The manager didn't even have the fortitude to call me directly to tell me this bad news personally, which is interesting as well.

I have played some 250+ escape rooms and while I've seen the whole spectrum of levels of customer service quality, it takes a lot to be so bad you don't even get someone you know to be a guaranteed customer to come in the door without first trying to extract an extra $84 out of him.

I was quite looking forward to playing...