Boca Plaza by Lowkl — Hotel in Boca Raton

If you happen to see a glowing review of this place? I PROMISE you - it’s either fake, paid for, or written by someone who never had to speak to the girl at the front desk.

I don’t normally leave reviews, but what I experienced here was so far beyond unprofessional, it bordered on negligent. I brought my elderly father on what may be one of our last trips together, hoping for a simple, quiet stay. Instead, I walked into a hotel that put his safety — and frankly, his life — at risk.

We were given a room where the toilet wasn’t even attached to the floor. Not wobbly. Detached. When my dad tried to sit, it shifted under him. He nearly fell. At his age, a fall could be life-threatening. I immediately went down to the front desk to report it. The young woman working there — early 20s, completely unfit for the job — shrugged and said, “Well I don’t know what you want me to do.” No concern. No apology. Not even an ounce of basic human decency.

Let me be clear: there is no way this was a surprise. Housekeeping had to see the toilet rocking. You cannot clean that bathroom and miss something this dangerous. This room should never have been rented out. It’s a lawsuit waiting to happen. Or worse — someone’s father hitting his head on tile and not getting up.

While I was standing there trying to process the lack of care, another guest — a young woman — came down just to drop her key and give a heads-up that her room’s lights were turning on by themselves at 5 a.m. She wasn’t demanding anything, wasn’t rude — just wanted to let them know. This same front desk girl immediately got defensive and nasty with her, started arguing that “no, we already helped you,” and acted like she was lying. The woman calmly explained she had been moved from another room because her tub was clogged, and offered video proof. The front desk girl waved her off and refused to even look.

I stood there and watched this young lady, with more grace than I would’ve had at that point, try to calmly report an issue and get shut down and disrespected. It was absolutely disgraceful.

This employee should not be working in hospitality. In fact, she shouldn’t be working anywhere that involves the public. I’ve worked in high-pressure environments my entire life. I’ve led teams. I’ve dealt with real adversity. And I can tell you: attitude like that poisons everything around it. She didn’t just lack professionalism — she lacked empathy, common sense, and any understanding of what it means to be responsible for other human beings.

The hotel itself? Worn down, poorly maintained, and managed by people who clearly don’t care. But it was this employee who turned a bad stay into something genuinely infuriating and dangerous.

If management reads this: you are gambling with people’s safety and your business’s future by keeping her on staff. She’s not only a liability — she is a direct threat to your reputation, your guests, and everything hospitality is supposed to stand for.

Do better. For the sake of people like my father — and every other guest who deserves to feel safe, heard,...

1 STAR is me being generous and no choice to put ZERO stars!!! The entrance and lobby are VERY deceiving. Let me start with the first room. After just a few minutes in the shower, the tub was filled with water half way. It was NOT draining at all. My daughter couldn’t shower or it would have over flowed. I went to the front desk to request another room. As normal people do when about to shower, we put a towel on the floor. She waited INSIDE the shower for the water to get hot and nothing. I told her to get out and request another room. We didn’t get to shower or use any soap! Common sense, she used a towel to dry off. The next room had a DIRTY and stained tub. Nonetheless we didn’t want to stay there and requested a refund. The refund was DENIED because we used the shower And a towel! They should have cleaned the tub to begin with! INSANE AND UNPROFESSIONAL. We wouldn’t have found out the over flow nor no hot water unless we got in and ran the water!!! I went to a reputable hotel and still had to pay for this night which we didn’t use!!! We were there for a total of about 1 hour which included swapping through all the rooms. We didn’t even touch the beds or anything else. Their lack of accountability for uncleanliness and service is disgusting!!! Their indoor elevator doesn’t work either. We had to use the service elevator outside. We didn’t stay the night to experience anything else. I would NOT recommend this place at all. _ THIS IS MY RESPONSE TO TOUR REPLY: Yes. The girl at the front desk did provide other rooms. I appreciate that. However, the issue is that each one had another issue. I went from one tub with water not draining.

To the next one that didn’t have hot water.

To the next one that had a dirty/stain tub. I have pictures to show how the tub looked. People can see for themselves.

ALSO, YOU ARE STATING, I requested room changes due to personal preferences??? Are you serious? LET ME EDUCATE YOU Maria Teresa Ramirez Front Desk / Customer Service Manager. It is STANDARD to provide a room with a tub in which water doesn’t overflow, to have hot water AND to have a tub that’s not dirty nor stained! If you consider that a PERSONAL PREFERENCE, then you should let GUESTS know that hot water, clean tub and tubs that drain is NOT a service you provide but more a personal preference! I just drove 10hours and was annoyed to have to spend 1 hour of going back and forth. What you need to respond to my review is, “my apologies that our rooms DO NOT PROVIDE BASIC standards. Let me issue...

1 STAR is me being generous and no choice to put ZERO stars!!! The entrance and lobby are VERY deceiving. Let me start with the first room. After just a few minutes in the shower, the tub was filled with water half way. It was NOT draining at all. My daughter couldn’t shower or it would have over flowed. I went to the front desk to request another room. As normal people do when about to shower, we put a towel on the floor. She waited INSIDE the shower for the water to get hot and nothing. I told her to get out and request another room. We didn’t get to shower or use any soap! Common sense, she used a towel to dry off. The next room had a DIRTY and stained tub. Nonetheless we didn’t want to stay there and requested a refund. The refund was DENIED because we used the shower And a towel! INSANE AND UNPROFESSIONAL. We wouldn’t have found out the over flow nor no hot water unless we got in and ran the water!!! I went to a reputable hotel and still had to pay for this night which we didn’t use!!! We were there for a total of about 1 hour which included swapping through all the rooms. We didn’t even touch the beds or anything else. Their lack of accountability for uncleanliness and service is disgusting!!! Their indoor elevator doesn’t work either. (From previous reviews, it hasn’t been working for MONTHS!) We had to use the service elevator outside. We didn’t stay the night to experience anything else. I DO NOT recommend this place at all.|_ THIS IS MY RESPONSE TO YOUR REPLY: Yes. The girl at the front desk did provide other rooms. I appreciate that. However, the issue is that each one had another issue.|I went from one tub with water not draining.|To the next one that didn’t have hot water.|To the next one that had a dirty/stain tub. I have pictures to show how the tub looked. People can see for themselves.|ALSO, YOU ARE STATING, I requested room changes due to personal preferences??? Are you serious? LET ME EDUCATE YOU Maria Teresa Ramirez “Service Manager”. It is STANDARD to provide a room with a tub in which water doesn’t overflow, to have hot water AND to have a tub that’s not dirty nor stained! If you consider that a PERSONAL PREFERENCE, then you should let GUESTS know that hot water, clean tub and tubs that drain is NOT a service you provide but more a personal preference! I just drove 10hours and was annoyed to have to spend 1 hour of going back and forth. What you need to respond to my review is, “my apologies that our rooms DO NOT PROVIDE BASIC standards. Let me issue...