I was here at 6:30pm today and was greeted by a person with star tats on their face. For whatever reason, they were reluctant to sell me a nicotine vape. Like, it’s cool they had limited flavors and all that, compared to all the other shops I’ve been in. But if you’re a person actually going into a smoke shop, for nicotine, you’re most likely totally aware that it isn’t your healthiest moment or desire. Initially they were trying to sell me a 3% nicotine vape with this rude or condescending attitude that they knew that’s all I needed. I was going for 5% though. I emphasized wanting a rechargeable vape when asked. When rung up with my first choice, pub juice, the register said it was going to cost nearly $50, so I canceled that and went with the brand that was initially suggested to me. But I’ve come to realize that the vape is not rechargeable. Yeah so, I’m just coming here to complain about this experience since I wasn’t sure if the worker was trying to scam me. If the reality that not everyone wants weed is so bothersome then maybe don’t sell nicotine at your store or filter out the workers who will judge the people coming in who are there to...
Read moreEVERYONE NEEDS TO GO HERE! The gentleman that works there, CJ was the most kind, patient and positive person that I have ever met as a customer. He was able to answer every question I had (which was a lot) about a variety of items. He knew all about the bongs and what each chamber was called and all the fancy stuff inside it and how everything works! This place had the most glass pieces to choose from versus any other shop I have gone too. As well as super clean and organized and was easy to see and find everything.The vibe is awesome, I think a lot of that had to do with CJ. He was patient and if he had to leave for a sec to help someone else he was very sweet about it and came back to help me super swiftly! He brightened my day and I felt so confident with my purchases. I will only be coming here from now on and I definitely hope to see CJ there each time! I forgot to also mention I am clumsy and broke my last bong and my girlfriend just broke the last one we had and so when I mentioned that he showed me one that was easy to hold and light! I left with two bongs I couldn't have been more happy with my purchase and...
Read moreBy far the best vape smoke shop I have ever been to. No exaggeration. As a novice knowing nothing about vaping their employees take the time to show you everything you need to know While treating you with the utmost respect. The city smoke shop employees are as professional and courteous as they come. Nirav, Evan, Vee, (N) just to name a few are knowledgeable friendly and the reason that I continue to give them my business. The manager of the Newbury Street location whose Name Escapes me at the moment it's especially kind and runs a five stars location. You're going to find what you're looking for. I am a veteran and I pay attention to detail. this comment is not a praise is simply stating the truth. Among having the best customer service of any store smoke shop or not they also have an inventory with a range that will serve all customer needs from a novice to an avid smoker. I put absolute word behind this post. Thank you again to all the fine employees of the City smoke...
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