Double Zero — Restaurant in Boston

The restaurant is in dire need of a manager during dinner service. The food is good but unfortunately, the service has really gone downhill.

To begin, after being seated, we were never approached by a server and had to request water, silverware, and to our place orders. We tried to order a sangria and were told there was none. Next, we tried to order the cacio e pepe and were told the restaurant was out of spaghetti but they might be able to make the dish using a different pasta. We then proceeded to order a margahretti pizza, artichoke pizza, eggplant parm and cacio e pape with another pasta. After ordering and placing drinks, a server brought our wine in water glasses (there was no offer to taste the wine or wait to get wine glasses). We were told they were out of glasses but just three minutes later we witnessed them give a wine glass to an older couple who ordered a beer. Thankfully, the margarita pizza arrived and was delicious. Nearly twenty minutes after ordering, the server informed us they could not do the cacio e pepe with a different pasta. This was surprising since it had been so long since we had ordered the dish. We then ordered a Caesar salad. Next, we asked where the artichoke pizza was - only to be told that the restaurant had run out of artichoke pizza. This was nearly 40 minutes after ordering the pizza. Throughout the meal, no one checked on us to ask how we were doing. A check was presented to us that still had the cacio e pepe listed in it.

Overall, there is room for...

The Good: -Our foursome showed up 10 minutes before our reservation time and were immediately seated even though the restaurant was very busy. -The aesthetics were pleasing and the aroma from the kitchen was great.

The Bad: -Of the three cocktails on the menu, they were out of all three. Out of the two desserts on the menu, only one was available. They were also out of a couple of the wines. None of this was shared with us before we ordered, so it got to be a bit frustrating. On a large menu, this would not be noteworthy, but their menu is extremely limited. Perhaps doing a daily or weekly menu would lead to less confusion. -The pepperoni pizza was SWEET. Not just a little sweet, but like creme brulee pizza sweet. With a vegan and vegetarian in the family, we have had many opportunities to have faux smoked meats, and this was probably the worst we had ever tasted. -Service was EXTREMELY slow. Not just Pandemic Slow, but neglectfully slow.

The ugly: -After we waited...and waited...and waited...for our pizzas, we got the attention of the manager who shared with us that some of the waitstaff were just taking items ready for pickup from the kitchen even though the items weren't theirs to pick up ...they were trying to get them for their tables to shorten those folks' wait times. Apparently our waitress had not gotten the memo that it was every server for themselves. Luckily (?) the manager then intercepted someone else's...

Short review: Average food, horrible attitude and service

Long review: The Good: The pizza was good

The Bad: -Extremely loud music! Difficult to have a conversation. When we asked to turn the music down slightly, we were told we should think of the restaurant like Starbucks, where corporate controls the music type and volume, employees have no control.

-Servers were not wearing masks although currently Boston city rules mandate masked indoors. Most employees where chin masking

-80% of their drinks menu is out of stock. They did not have a single red wine! We were pressured to order everything in one go, one hour before closing! Even after ordering wine, it took longer to pour two glasses of wine than bake an entire pizza from scratch.

The worse: -30 minutes before they officially close, the employees started to clean right around and under us! They not only swept, but mopped around us! While eating our meal, it smelled like Lysol/bleach all around us!

-Were served stale and spoiled desert, which arrived while only halfway through the food.

-Were rushed through the entire meal! Our glasses were taken away before we were done, our entire table was being cleaned out when we were still eating!

All of the above, during a time when there were only two other tables that had diners and they were...