Copley Square Hotel, a FOUND Hotel — Hotel in Boston

ROBBED IN THE LOBBY!

My wife & I were in town to celebrate her 40th Birthday. We had dinner reservations & Sox/Yankees tickets. We stay in Boston often, but had never stayed at the Copley Square Hotel. We decided to give it a try mainly because of it's proximity to Fenway. On the first night in the lobby during the "Wine Down" hour we were approached by a gentleman who walked through the front door talking on his cell phone. He sat down next to us & started some small talk. The usual, the weather, where you from, ever stayed here before. He told us he knew a restaurant in our town & was friends w/ the owners. Said he was from here originally, but moved to Vegas to do color commentary for ESPN. He said he was in town for the Sox/Yanks game. We told him we were too. This went on for some time. He shook our hands and introduced himself as "Brian". He said he & his crew stay at Copley Square Hotel whenever they are in town. He said as a matter of fact he often treats the staff to tickets. He asked how long we were in town and if we'd be interested in seeing a game from the press box. At one point he left to "check on available games". When he came back he said everything was all set, he just needed a few bucks for tax & tip and he'd be right back. Well, long story short, he never came back. I knew as soon as he walked away we'd been conned. I assure you he was very good! We immediately reported it to the front desk staff who said they would call security to meet w/ us & alert the other hotels in the area. We waited awhile and when no one came we told them we had to head out or we'd be late for our dinner reservation. The front desk clerk took our cell number and said she would call us w/ any updates. She never called. In fact we never heard any more about it until check out days later when she recognized us and said "did any one tell you they got him on camera and have his full name?" When I perked up she said "well I don't know if you'll get your money back or anything". Like I said this guy was good and the fact that this occurred in a four diamond hotel lobby gave some validity to his story. If the same man approached us on a park bench near the swan boats, it is doubtful we'd have ever opened our wallet. I realize that it is not the hotel's fault that we got robbed. What I am upset about is how it was handled. We felt totally dismissed by the staff. They never contacted us or the authorities. We never met w/ security or a manager. After returning home my wife tried reaching the manager on several occasions on his direct line only to play phone tag w/ him for several days even after leaving designated times she could be reached per his request. He would call back, but not during times that were offered to him. She then sent him a detailed email to which he said to leave some further times she could be reached by phone. After about 3 weeks of this she became increasingly frustrated. When they finally connected by phone he apologized that this happened on hotel property and admitted it could of been handled better by the staff. He also mentioned he wasn't on that weekend. As a consolation he offered us a discount on a future stay $259 to $209 and said we had 24hrs to get back to him on that. We spent more than this per night and know we can get a room at this hotel most nights on our hotel app for much less. He basically wanted to discount us the approximate amount we got robbed. This was upsetting to both of us and really put a damper on our weekend & my wife's birthday. A little empathy from the staff and a simple gesture such as sending a complementary glass of wine up to the room would have gone a long way. We just don't want to see this happen to any one else. It's too bad, it was a cute old hotel. However, given the way the situation was handled by the staff and the way the manager handled it after the fact, we...

ZERO Stars if I could|I had the absolute misfortune of staying at this hotel for three nights during a conference, and it was, without question, one of the worst experiences I’ve ever had. On returning to my room later that evening, I noticed the temperature was warm and adjusted it downward. But instead of cooling, the room became an unbearable furnace, eventually reaching 93°F—a completely unacceptable and dangerous situation. ||To make matters worse, the phone to the lobby didn’t work, and while the window technically opened, it was too heavy and wouldn’t stay in place unless something was wedged underneath it—like an ice bucket. I reported the problem to the front desk, only to be met with complete indifference. The staff member acknowledged the issue, and simply stated that nothing could be done since only two alternative rooms were available—rooms that he deemed "unfit and loud." I even showed him photographic proof of the outrageous temperature, yet he made zero effort to check the room himself or offer any real solution. His only advice? Keep the thermostat at 69°F, which accomplished absolutely nothing. He also has no solutions on the inability to keep the window open. ||As the suffocating heat persisted, I resorted to desperate measures—wet towels on my head in an attempt to prevent heat stroke. I reached out to the lobby yet again, pleading for any available room, whether upgraded or downgraded, but was coldly told no. It wasn’t until I emailed the hotel manager the next morning that I was finally moved to a different room that was at least tolerable. But even then, when I met the manager, he casually downplayed the issue, claiming that the blower fan had been on when it should have been off—though, in reality, this made no difference at all. The room was still an oven regardless. The staff member should have bothered to come up to the room and have looked into the issue but somehow it was till my fault for not knowing the intricacies of the hotels unique air conditioning systems.|Upon checkout, the manager informed me that he had provided some refund (~ $116)—to my multibillion corporate employer for their attempt on my wellbeing…not to me. This did absolutely nothing for the suffering I endured. And to add insult to injury, my employer, despite being informed of the horrifying conditions, refused to move me to a different hotel—because they were more concerned about losing the deposit than about my health and well-being. ||So, at the end of the day, I was left completely abandoned—by both the hotel and my employer. What makes this even more infuriating is that my employer was fully aware of issues with this hotel beforehand. I have since requested that this Hotel be removed from my company’s preferred hotels list on SAP Concur. Interestingly, I learned that another employee in the past was provided a room with a toilet but no shower.||This was beyond just an unpleasant experience—it was dehumanizing. I wouldn’t wish this...

Stayed in 201 for 7 days /6 nights Price lower than nearby hotels. Great location.

PROS:Rate is lowest of hotels in this area that have decent sized room and VERY COMFORTABLE bed and pillows. Sheets crisp and clean and bed made perfectly by housekeeping. One window that looked out to air compressors ( some noise) and metal units - no light cane through. Not a great room if view is a priority. First floor has a Folgers coffee/cappuccino machine /hot water. Two microwaves and a sink. Tea bags, sugar, creamers. Will hold luggage . Can get daily room housekeeping if desired. Refrigerator nice size with separate freezer. Safe. Hot water with good water presser and bathroom updated w new tile and sink vanity new. Toilet new and handled multiple uses without clogging . However, shower door leaves a gap so water flooded the tiled area outside door and two towels weren’t enough to soak it up . Told front desk each day and it wasn’t until last day that this was fixed Cute wallpaper w Boston theme. Location is best PRO, next to StarMarket large grocery store, many restaurants, beautiful Boston library, two historical churches , the mall, Newbury street, and Boylston street with lots of restaurant choices. A block away from the T.

CONS: no restaurant, no afternoon Snacks /cookies,etc(-like previous owners offered), no recycling and plastic cups and coffee lids are used . no microwave in room, no phone in room to call down to front desk, no slippers/robe. Space between vanity and wall allowed some makeup brushes to drop down into a dusty crevice that required hanger and newspaper to slide out ( cover this or put an edge on vanity). Under sink vanity is a haven of dust and cobwebs: this should be cleaned! Front desk overall could learn to be more professional and helpful. Evening attendant dressed very unprofessional with very low cleavage tops and unfriendly and not helpful which will continue to bother future customers. There us no concierge services so that should not be listed as an amenity. No laundry. No fitness. Had issues trying to get a receipt upon check out. Had to ask three times to get all days I was there as I kept extending stay which i explained initially to staff. Someone should monitor coffee area for cleaning as the same dirty dishes were in the sink for 6 days. Microwaves are dirty and...