Newbury Guest House — Hotel in Boston

My sister and I recently stayed at Newbury Guest House for approximately three days and below is an honest review of my experience with the staff and hotel:

1: Check in problems: I contacted Newbury Guest House on three separate occasions prior to arriving to Boston, because my flight was arriving after midnight and I wanted to ensure staff would be present in order to check in. The morning of 16 June I called letting them know my flight was still expected to arrive late. They ensured me security would be present. I arrived at approximately 1am. There was no one at the front desk, in the employees office, nor around the property when I walked around looking for someone. At 1:15am after being tired from a long trip I was growing impatient from waiting and used the employee front desk phone to ask if someone could assist with the check in. I called the manager numerous times before calling the owner Dave. Dave answered the phone and ensured me he would locate the security staff. At approximately 1:50am the security guard finally arrived. He did not apologize for the wait and only asked how long I waited to be checked in.

The next morning on 17 June I walked downstairs to talk to the manager. He apologized about the incident and said the security guard had to leave the property because of an emergency and went to a nearby store. The manager explained the security guard incident was addressed. I asked the manager to have the charge for the previous night removed from my balance and he said he has never done that in his entire career. After some discussion he said the best he could do was to give me a discount and agreed to give me a 10% discount of my total stay and the bottle of champagne I had waiting in my room for free. This was not the outcome I had expected to check in and only had the problem solved when I took action.

2: Location: Newbury guest house is located in the back Bay Area of Boston. If you are visiting Boston for tourism it is not ideally located where the Revolutionary sites are or little Italy. You can take a 15-20 minute Uber into Old Boston, but those trips will quickly add up.

Overall I was not pleased by my stay at the Newbury Guest House nor was impressed on their situation to rectify the problem. Their security of the property at night is very laissez-faire. First impressions are everything in tourism and they did not impress nor going to remedy the situation beyond an apology until I asked for some sort of compensation. If I had to do my trip over again I would opt to stay in the North End of Boston or near the Harbor. Those are great locations if you want to see historic sites AND be in close walking distance to shops and the best...

We stayed here at the end of September and honestly it was one of the nicer places we have ever stayed. The hotel is so nice! Great service, they are very chill but so experienced. We checked in the day before online, cool process, they take your ID then and you can put in requests like early check in and room location at that point. Get a King Bay window room, facing Newbury street! (I think most of the bay window ones do face the street but you could contact them to ask, when I had to ask them something beforehand they responded within minutes) This way you have a table that faces the super cute street and you can watch all the people walking, and it's so fun seeing who is walking at different times of day! I heard this was a safe place even late and it makes sense given how late the restaurants and such are open, there were people walking around until like midnight 😂 Mind you, you could hear some small noise like plates and silverware clanking and murmured talking from the street but it wasn't bothering anyone.

Room was amazing! Just enough space, great TV, lots of outlets, fridge (empty and on already when we arrived) and the shelf on the old fireplace was super nice for storing stuff. The safe we didn't use but it looked nice too. Bathroom was perfect, not too big but great shower, which didn't leak onto the floor, and nice toiletries both in big bottles and little mini ones. They even had qtips in the bathroom already which was a great touch!

Lobby is very nice, has free coffee and water all day, and there is a machine that I think does sparkling water along with the Nespresso machine. They also have a cooler with cans of local beer and wine to charge to the room and the cans were only $5 each, which is a steal given how convenient it is. You should know though, at least on the 3rd floor, when you go up in the elevator there's a second set of steps of about 4 steps down and 4 steps up to get to the rooms on the other side, so I would not say this place is accessible.

Neighborhood is perfect, closest subway station is the convention center but Back Bay isn't too much further and there's so many restaurants in the neighborhood, even on the block! Finally, I said their service was great but I could really tell it was when somehow there was a post stay billing snafu, they...

We stayed here for 1 week from June 28-July 5. The location and service by a few front desk agents such as Brett and Alex were good but overall our experience was subpar and clearly not worth what this hotel are charging.

Rooms are extremely small and we had. 2 double bed which is not suitable for a family of 3. The shower pressure is extremely low and the maintenance person looked and chalked it up to very old plumbing although the bathroom looked renovated.

You also cannot get a peaceful sleep here with long bouts of noise from the Newbury street from loud bikers, sirens etc and soundproofing is extremely poor.

The storage in the room for a week stay is extremely small and we have to live out of a suitcase.

There is also none of the below amenities:

No concierge No pool No Gym No bellman/ porter

There are steps in front nd also shred by French restaurant which makes it hazardous with the restaurant washing the steps in the morning and you almost bumps into the server of these restaurant going into the hotel as they have the patio tables and service station right in front of the hotel entrance and you have to climb. 5-6 steps which could be a problem with no help from hotel and you have to lug your suitcases through these steps into the lobby after you open 2 hard double doors..

It would have helped if the hotel had it its own dedicated entrance for its guests. It does not have any amenities, small cramped rooms with noise from streets till late night very less storage and showers which does not have enough pressure.

If you can’t sleep peacefully or get a decent shower what good the hotel really good for

Also to top of all the above discomforts they messed up my total charge with payment increased from the original confirmed reservation amount. I had to argue a lot and show the original email confirmation email to provide the evidence of the room rate and charge before the front desk attendant Jinling to change the total amount charged with a refund. Very horrible and sour parting experience to end our extremely uncomfortable stay for 7 very long nights..

Absolutely DO NOT...