I'm extremely unhappy with the service I recieved from this business. I can't say enough DO NOT GO HERE. I have a Samsung Z Fold 3 and was trying to get the inner folding screen replaced. 1 month, 4 trips to the location, 3 screens later, and absolutely ZERO transparency, I still have a damaged screen that I paid way too much money for. Let's start from the beginning... I walk in, they don't have the screen in stock. Ok it gets ordered and I pay half up front before leaving. 1 week later, I drive back to have them do the replacement. They tell me it's going to be a 4 hour job! Ok fine, I go home and then come back 5 hours later to pick up the phone. The very young technician couldn't get it properly working and I was starting to get worried that they broke my phone worse than just a screen. Tech finally got it going after standing there for another 1.5hrs... literally picks pieces off the floor that I had seen laying there for hours, puts them in my phone, and hands it to me. The replacement is MORE banged up, scratched, dented, stuck pixels than the one I originally brought in! It was supposed to be a NEW replacement. But they tried to pass off the more damaged used piece and tried to charge me full price for the used. I refused. They didn't tell me at any point that they were going to try to sell me a used screen! They agreed to re-order an actual New screen for me. Another week goes by and I get a text that the new part has arrived. The catch is... it's in a green color because they couldn't find the black color I originally had. They didn't ask me, they didn't communicate with me the options available, they just ordered whatever color and assumed I would take it. Another week goes by and I finally get back to the shop. I drop off the phone with a different tech this time (more experienced which made me feel better). But 1 hr later when I get back to pick up my phone... he hands it to me and IT'S ANOTHER USED SCREEN!! Scratches, dents, dings along the edges. I say what's this? It's supposed to be new! Turns out he then told me he Knew it was used but again tried to pass it off as new, and tried to charge me full price. He said I could pay, then go to the Redmond location where they have a new one in stock. I'm over it at this point. We negotiate a tiny price cut and I walk out with the phone cuz I'm so fed up with this business. I STILL have a dented, busted screen and am out $600. This place is a ripoff, dishonest, disorganized, and messy business. DO NOT GO HERE.