Rocket Fizz Boulder — Attraction in Boulder

Rude, Rude, Rude! Ironically after being told to scan my own items, the clerk took my credit card (which was touched by maybe 8 others that day) and finished the transaction. That’s not my issue. That’s just ignorance. When done I asked for a receipt. The clerk handed me a blank piece of paper and said, “there you go.” I said, “there’s nothing written on it, don’t you have anything with the store name and transaction total on it?” Well BEN must of have been having a bad day. Because without hesitation he screams out, “look, that’s all we have, now leave, I have others in line!” For a second I was taken back by the rudeness. Then I asked him, “this how you talk to a paying customer?” He says, There’s nothing I could do, just leave!” So I returned all the candy and left. I will, and I’ll make sure all I know, will not be visiting this store ever again. Thanks Ben, for helping me kick the candy.............

So, your reply just deflects the fact that Ben was rude and very unprofessional. Also, you had to try to correct me on the fact that I raised each piece up for scanning. This response of yours makes the whole company along with just your employee look like they feel it ok to talk down to...

Horrible customer service. After a long day of hiking, I stopped in on 9/10/2022 with my 3 children around 6pm. We browsed around for approximately 10 min while my boys tried to decide what they wanted. I was then approached by a young blonde female employee who asked me to remove my hands from my pockets. I was shocked initially and asked her "why". She told me that she needed to make sure I had no merchandise in my pockets, in front of my children. I asked if she had seen me placing anything in my pockets to which she replied no. So yes, that upset me immensely. I am almost 40 years old and was surrounded by many unaccompanied teens and for whatever reason she approached me. Needless to say, I did not spend my hard-earned money here, nor will I ever again. I also noticed a dog which was obviously not a service animal in the store. Absolutely disgusting considering they are selling food items. Never again will I spend money on your...

Absolutely loved this place at first - then a remarkably weird experience. So excited when we discovered it to the point we decided to fill big boxes of candy and toys to ship to our nieces and nephews for Christmas. Spent almost $700 in one trip. But when we returned for another extensive candy shopping spree (another $250+) and asked to replace a broken item from the previous purchase) I was accused of somehow shoplifting or scamming the item I was trying to get replaced. The owner chuckled in my face as he accused me. When I said we'd just drop the two large shopping baskets of stuff and leave, and other customers started paying attention, he finally offered to replace the $2.99 item and sort-of apologized. I still love the cool collection of stuff in this store but not sure I'd ever go back after this experience. Who needs to be treated as a criminal as you're...