Ashley Store — Attraction in Bowling Green

There were some great deals at Ashley, but I just had one specific issue with this location. We came in on a Saturday browsing for some living room furniture, and we were immediately approached by a VERY PUSHY sales lady (named Sheree I believe). I say very pushy because despite saying we just wanted to browse, she continued to follow us around the store like we were just a commission to be had. She was not personable, never even to bother asking what we were actually looking for, even interrupted our shopping to bring over a mattress expert even though we were not at all interested in purchasing a mattress. Overall she was obviously more interested in the commission check from our potential purchase than she was in treating us like actual human beings. She made the entire encounter awkward and upsetting for us. However, because we did find a good couch on clearance I decided to leave and come back later in hopes she would be gone. Thankfully we didn't run in to her when we came back and another salesmen really helped us out!

HOWEVER, this location does not offer delivery which is something I found odd. So when we came in to come pick up our furniture with our truck the next day, Sheree was there again and made us uncomfortable once again and was even talking about how she was gonna make the salesmen split the sale with her because we were "hers".

Ashley has good quality furniture and some good deals, but this location apparently lets sales people treat customers like a dollar sign which really put a negative shadow on our experience. I would go back to this location again if we could shop without the fear of being hunted...

EDIT:

I have decreased my review, and to be honest I would give this store ZERO stars if I could. Almost every employee I encountered at this store was so rude, could not care less about me or my time, and because of that I will never be back to this store.

After I picked up my couch, we were told to wait a few days for our new recliner to come in. I never heard from the store, so six days later I called myself to ask what had happened. I was rudely told that "she was getting around to calling me" and it turned out that my chair had been delivered damaged and was sent back to the Nashville warehouse. I was then told I would have to wait another week for them to send a new chair from Nashville (which is only an hour away). So I wait another week, and I once again have to call the store myself because I heard absolutely nothing from them. This time they tell me that my chair is in, but it came fully assembled. My supposedly brand new chair came fully assembled because the salesperson "entered the wrong code" and it was sent to the store to be a floor sample... So at this point, I'm at my WITS END with these people so we go to the store and have to wait at the counter for like five minutes and then we're told to go around back and pick up the chair. I should've just told them to keep the chair because it was OBVIOUSLY not a new chair, it had a piece hanging off and a big stain on the back. Against my better judgement, I let them load up this chair and we leave and after talking to the manager on the phone afterwards I'm told they're going to be sending me a new chair delivered to my house for free. We also realized when we got home that they didn't give us the power cord either so it currently can't be reclined.

Fast forward to today, I still haven't heard anything from the store. When I called them, I was rudely told that the manager was in a conference and that I could leave a message.

I have zero faith that I will ever get this new chair, I have zero faith in this store, and I literally cannot believe I had a buying experience that was this terrible.

EDIT 2:

My power furniture began to malfunction less than 10 months after I purchased it, and it is now completely unusable. Once again, this store has no interest in helping anyone who isn't writing them a check so now after my terrible buying experience I have broken furniture.

You will get ripped off if you shop here,...

I would give zero stars if I could. Purchased a sectional on 1/17/25 and filed a claim on 4/5/25 that there is issues with the stitching coming apart in every cushion and where the cup holders are the fabric is bulking up. Claim was denied on 4/7/25 due to what they are saying is normal wear and tear. This supposedly normal wear and tear is on a couch that's not even 3 months old and cost 2,396.79 after everything. Don't bother trying to use the warranty with this company they will make every excuse not to honor it. Don't bother trying to speak to anyone because they won't answer the phone at this store. If they don't answer it transfers you to a call center. Where I was on the phone for 15 minutes repeatedly asking to speak to a manager or supervisor. To which the lady I was speaking with flat out refused to transfer me. I actually had to go in person yesterday 4/7/25 due to her refusing to transfer me and because I could not get anyone to answer the phone at the store just to see if someone of any authority could help me. The only manager in the store was a sales manager that should have some authority but no all he could do is send emails not his fault I guess he can only do what he's authorized to do but when every person you speak with tells you they aren't authorized to make a decision it's extremely frustrating and it's well can someone give me a person that is authorized and no they can't or won't. As of writing this review still no response from anyone the sales manager emailed just another copy paste email from the same person that denied my claim in the first place saying it was denied again. I called today on 4/8/25 and once again the phone can ring off the hook they are not going to answer. I was again transfered to a call center. Where I've been told for 2 days they can see what they can do which turns out to be nothing because they tell me they have no authority to do anything but send an email with my complaint that goes no where. Please take your hard earned money and go else where. I'm now stuck with a couch that was not cheap in price but cheap in quality that needs repaired or it's just gonna keep getting worse. This company should be ashamed of how they treat customers and need to remember they are only in business because of their customers. Ashley Furniture has lost our business and I hope my review saves someone else from wasting their money on high price low quality furniture that doesn't hold up. Ashley furniture the number you said to reach out is a number I have tried several times in the last 2 days as I have mentioned in my review no one at this number wants to do anything but send an email so what further assistance do you think they will be. How about someone that can actually help me resolve this contact me like I've asked in person, email and over the phone besides giving a generic response so others can see it like your actually going to correct the situation.

Update 8/27/25 my couch is still not repaired or replaced. They don't let you talk to anyone of any authority everyone says they can't do anything. Nothing but pointless emails and phone calls that go absolutely no where. Can't even get a manager at a store to do anything they say they have no authority so exactly what's your job then??? Do not buy from this company. They will sell you a pricey piece of junk and don't want to resolve the problem. Still waiting Ashley Furniture. Don't tell me to call the pointless call center again they can't help anyone but give them a bunch of excuses. I don't know how this company is in business. Shame on you Ashley Furniture for treating...

DO NOT ORDER FROM HERE!!! Please read. My husband and I ordered from Ashley Furniture in bowling green, ky: king size mattress, king box springs (it takes 2 box springs for a king), kitchen table with 6 chairs, dresser with mirror, bed frame, and a small bench. The total was around $3,500. We ordered this all on March 9th and was told delivery would be 5-7 weeks. On April 29th, I called the call center to complain that it had already been past the promised delivery date and the call taker stated it would be another 5-7 weeks for delivery “due to covid”, estimating it would be towards end of June when they arrive. I had a fit and he promised to send a 10% refund in the mail, totaling around $350. I went in to the store last week on July 9th (still no furniture and still no refund in the mail). I was told that half of our items were in the warehouse and ready for delivery, but the bed frame, dresser, and mirror have been pushed back for a third time and estimated delivery date would be August 23rd. That is pushing SIX MONTHS since ordering with an original promise of delivery in 5-7 weeks. The manager for the day states the best I could do at this point is cancel the order for the bed frame, dresser, and mirror, and go ahead and have the rest of the items that are in, be delivered on Wednesday, July 14th. The manager said he would refund us the amount for the items being cancelled and make sure we get the 10% refund that we were promised. Which at this point is not good enough considering we’ve waited 4 months and aren’t even getting half of what we ordered. So today, they tell me the items should be delivered between 9am-12pm and that we are the first stop the delivery company has for the day. So my husband takes off work during that specific time frame to be there when they arrive. The delivery company doesn’t show up until after 2pm, only delivers one half of the box springs, and “forgot” the hardware to the kitchen table. So they leave a table and table legs lying in the kitchen floor and say that they will just mail the hardware to us in the mail and we can put the table together ourselves when it gets here. I AM NOT MAKING THIS UP PEOPLE. So I go back into the store today to speak to the manager demanding something be done about the entire situation. I said “only half of the box springs were delivered, how am I supposed to sleep on a bed without the entire box springs?” and the managers response was “well I guess you can just put the mattress on the floor and sleep on that can’t ya?” This manager said this to a WOMAN THAT IS SEVEN MONTHS PREGNANT. At this point I am livid and demand to speak to whoever is above him and he states “there’s no one above me”. I said obviously someone owns this store and I want to speak with them since nothing is being done. He proceeds to tell me that one person owns all 152 Ashley Furnitures and that he isn’t allowed to give out that phone number, so the best I can do is call the customer care line (like I did 2 months ago when I first complained and nothing was done). Again, I AM NOT MAKING THIS UP!! This has been the absolute WORST customer service I have seen in my entire life with the rudest employees I’ve ever dealt with. And the only thing I’m getting is a 10% refund and only half of the items I originally ordered over...