Staples — Attraction in Bowling Green

On Saturday 9/30, I visited the Bowling Green, KY store to purchase an office chair for my boyfriend. We opted for the Tempurpedic 9000 and were told by Andrew that it was not available in store but could be ordered and shipped directly to us in 2 business days. We needed the chair as quickly as possible and decided to go ahead and order. At check out, we were told the chair would arrive on Monday 10/2. Monday arrives and we are notified that the store associate ordered the wrong color and it won't be delivered until the 20th. My boyfriend called the store, quite upset, only to find that the chair we wanted had been in stock that Saturday. The store manager told him if we came by the store, they could exchange the chairs. When I got to the store, the store manager informed me that he had cancelled our order and refunded the money and I would have to re-pay for the in-stock chair, even though the refund had not been credited back to my bank account. When I asked how that was supposed to happen when it wasn't within my means to double what I had spent, he just suggested I come back in a few days. I was absolutely livid that this was the best they could do to resolve the situation. I asked for the number to the corporate office and left. When I called the number I was given, it turned out to be the number for managing orders and customer service. I called the store back and requested the phone number of the regional manager. The sales associate Autumn told me he had just left. When I said that was fine, I would just call him, she told me they didn't have his number. When I questioned the fact that they had no way to get in contact with their regional manager, I was told he'll be back Friday. At that point, I insisted to her that while I understood they could not give out the regional manager's mobile number, the store manager needed to contact his regional manager and give him my phone number to contact me about this issue. When I called back an hour later to see if my request had been acknowledged, I was told the store manager had left for the day. So here it is Monday 10/2 and even though I've been told on TWO occasions that I would have an office chair today, I am left with no one to assist me, no options, and no chair. I am beyond furious at Staples' lack of customer care in...

Do Not Shop Here! I would give zero stars if I could. I drove over an hour to this location for a desk that was returned and assembled. The associate told me over the phone that it was normally 199 but they were selling it to me 89 because it was returned and assembled wrong. Upon arrival (after looking for someone to help me for ten minutes), they told me the price of the desk is actually only 20% off - so 160. $70 dollars more than I was told over the phone. I was still going to buy it because I loved it, but when asking if they could do any better on the price because of their mistake, the Store Manager ARGUED with me telling me I misunderstood the conversation because they all (5 associates she says) heard it over their ear pieces. The 89 came from the Ped filing cabinet that matches but is sold separately.The person I spoke with before the Manager apologized that the associate misspoke and that she was new. 20% off 200 was never mentioned over the phone. That store manager wouldn’t even take responsibility for her employees mistake, aggressively tried to argue with me, and made me out to be the liar. That’s unacceptable customer service. Do not shop here. Amazon has the same things at 50% of the prices they charge. Just wait for shipping instead of dealing with this...

I recently had a fantastic experience at Staples in Bowling Green on Campbell Lane thanks to two exceptional employees, Scotty and Dakota. They helped me navigate the Local Community Partnerships program to create printed marketing materials for our organization at a "HUGE" discount. If you have a small business, then you really need to check out this cost savings partnership. Staples is hosting our locally franchised Auntie Anne's Pretzels/Cinnabon in store on Friday, November 1st, to showcase our item selections. Come by Staples from 11-1pm. to sample our sweet or salty treats and get involved with the Local Partnerships program.

From the moment I walked in, Scotty was welcoming and took the time to understand my needs. He offered insightful suggestions that really enhanced our project. Dakota then stepped in to ensure everything was printed to perfection. His attention to detail and professionalism made a world of difference.

The quality of the materials exceeded my expectations, and their support made the process seamless. It’s clear that they genuinely care about helping the community. I highly recommend visiting this Staples location and working with Scotty and Dakota for all your...