Best Buy — Attraction in Boynton Beach

We had placed an order for security cameras to be installed at our home near Boynton Beach and made a special trip to Florida specifically for this to happen. Purchased via the telephone at Best Buy with an installation date of Tuesday September 2nd. We patiently waited at our home for the installation team to arrive and when it became late morning we were notified finally by the installation team that they were not going to be able to make it, they would be able to come by around 5:45 pm that evening. Later that afternoon, we were notified that they were not coming on Tuesday, they would be over on Thursday for installation, OK, we are easy to work with, however, we have a schedule, we are here for two weeks, we are physicians and we work from home when we can, and we plan our schedule around what we have been told by these installers. We were later notified that Thursday would not work, the installation would happen on Saturday September 6th, between 7 am and 11 am, we woke up early intentionally for these people to show up, at 10:30, it is obvious no installers here, no show, we called Best Buy at this point and cancelled the order. We are fed up with the game we are playing with these people. What kind of service is this? What kind of sub contractors are Best Buy hiring? We paid nearly $1900.00 for a security package and cannot trust anyone to even show up to install them at our home. I realize that these folks have a job to do, so do we. We get an hourly wage when we work as well, placing our lives on hold while waiting for Best Buy representatives that never show up costs us greatly when we cannot work. Not hearing from these unreliable individuals and being promised a service that never comes to fruition is frustrating and costly for us as well. After cancelling today, we received a call from the installers, they are on their way. Too late. We are done with you. Now Best Buy is trying to tell us that we owe $600.00 for another charge? We already cancelled earlier today. How many times must we call to cancel? How many cancellation calls does it take to cancel an order? Thank God for Credit Card orders, that can be cancelled for the no service that we do not get. We are not only physicians, my spouse is an attorney as well. We will not pay any monies for the poor service we received from your company or your sub contractors. I am sorely disappointed in Best Buy for employing such unreliable subcontractors who care so little for the company that they represent and for the customers that they serve. The worst business is no business, and the people that you hire represent your company. Your representatives are a poor representation of your company. So sorry that this is the way that this transaction has ended but I am so grateful that my spouse spoke to your representatives on the phone and not me, I would not have been nearly as polite and kind. Let me reiterate, we will not pay one penny for a service we did not receive from your company, if anything, Best Buy owes us for all you have put us thru waiting, time off work, and the time we spent traveling here for this...

I am their fan. I love that is a small store. Great people. Smart. Some are college students. Love them all. I buy all appliances there, as kitchen appliances sales people are just amazing. Even prices are a bit higher, I go to them anyway. Price match and discounts are tricky to get, but they have 18 month finance. So why to bother. If you come to the store and buy in stock items, usually it is such a great experiance. No pressure salesman, no rush with decision. Caring people and honest. I truly love them and know most of them by name. 5 out of 5 for in store people. I love you.

But if you have a problem or need to order online - this is where the 30 min wait is. Once I was on hold 3 times and then they just hung up. Other time I had to tell story with my delivery to 4 people. Some of them where not prom the store, as it was a delivery issue. Oh and other problem. Buying online. Was trying to buy watch. 690$. It said on screen ready to pick up in 1 hour after payment. Do I bought. It was a present. 1 hour passed, no email, that it is available. Paid half gift card and half my credit card. My credit card failed with authorization somehow. Went to the other store - works. So what is going on. Try to call, after a long wait for explaining why my card works normally, but authorization is falling on their website, I said I can come pay cash at store if there system is down. I asked if the wait will be same, 1 hour. Agent said they do not carry the item at all, thats why card fails to pay, the system just did not update and it can be ready 5 days from now! I asked why they do not change the system, as system lies to people who is waiting for their order to be available today, they might use different store is they are in a rush, but they are tying people to them with payment, and then fail to do what was agreed. Agent said she thinks it is a good system as she can not change it and advised me to call corporate. I said I will not if she thinks it is ok. She was not nice, did not even apologize, did not asked me may be we can try to pay with different card, or adviced where to pick it up, may be different stores around, I did notnmind to drive. Like NOOO help after 30 min wait to talk to representative!!!! Shame. I had good experiance ordering online before actually. Always nice people. Not anymore. I do not like people who is not involved in changing their company for better or at least understand my frustration or flaws of system. Never even asked me info about order made. NEVER EVER, if they hire people like that I am not shopping there anymore, only appliances. Usually there were students working there, proactive and sweet. Why would you hire people who are not trying to help or sell?

Anyway. Different experiences. I still love their kitchen appliances team. Great people. You...

Well as all the others posts are also saying, Horrible Customer Service! To speak with a sales associate about products they have you scan a QR code to sign in, which would be fine if it worked, so the guy at the front signs you in. When you do get called by a sales associate - by them walking around asking random people if you are so and so - you will end up with one that doesn't know the first thing about the items you are evaluating. We went in today to buy a TV and were trying to decide between two TVs. The older cheaper model had a better picture then the newer one in the same brand and we heard a sales associate say something about the remotes were different. When I asked the girl they assigned to us why this TV had a better picture and cost less her response was to tell me the price of each tv. Uhh, its on the paper by the TV, i can see the price. I explained that was not what I asked and that I wanted to know the difference in the TVs. Her explanation was "one is a newer model then the other, that is why the quality is better". I again had to explain to her that the newer model did not have the better picture so she went to scan the QR code so she could tell me the specs. I told her I have already done all that and she is not telling me anything I can not read online or by looking at the tv displays. I asked if I could get someone to assist that is familiar with televisions, she was not happy and went to I assume inform her manager. No one ever came so I tracked down the guy that had helped the other couple and mentioned the remotes. He said he had to get approval to help, but when he went to ask the guy not doing anything other than wondering around the store asking if people scanned the QR code up front to get on the help list - so unhelpful, not sure why BB is paying him to do that since he doesn't actually help people - he said I had to get in que. I explained again that I was in que but the person they assigned to me doesn't know about BB products so I need to speak with the sales associate I tracked down that does actually know about the products. Apparently that is not allowed to have knowledgeable people help so my husband and I went to leave and the sales associate said he called the other people in que and they did not respond so he could help us. Ridiculous customer service. Only valuable employee at that store is John. John explained the variables and showed us other options but due to the horrible service we received prior we weren't in the mood to shop there anymore. Will be looking elsewhere for the items we were ready to buy...