Frank's Appliance Center & Sleepsource — Attraction in Bradley

I really regret having to leave a local business a one-star, but from my experience this is a business you will want to avoid. A few months ago we had a technician come to the house. He was nice, gave a reasonable estimate, and told us he would call us in a few weeks when they get the part. As soon as he left, it was the last pleasant experience we had. I called three weeks later, nice lady on the phone said they will get the part on Friday and will call when they receive it to set up the repair. I called the following week, same thing… part will come on Friday we will give you a call. I then waited two weeks before calling. I then would explain the situation.. It’s been X weeks and I’ve called X times. I called and spoke with someone 11 times during 14 weeks, never once did I get I get a proactive call. On the 12th it was on obvious I was mad.. so the person actually took a moment to problem solve. She said she would reorder the parts. They called two days later to say the parts were in and we set up a time for the repair. Between 8:45-12:00 on Friday. I called at 8:50, to see if they had a better projection to see if I could go to work. He said that the guy who can help him is on vacation so they can’t do it that morning. So I would have stayed home from work waiting, when they knew all along they weren’t coming and weren’t going to call?? So they said how about between 1:00pm and 3:00pm that day. I called at 2:15 to make sure they were still coming, and the office worker couldn’t get in touch with the repairman. I then called at 3:00pm, and still weren’t sure. So I cancelled and decided not to reschedule. The repairmen called at 3:15 to say he would be there in 15 minutes. I explained the situation and that we called at 3:00 to cancel. We always try to stay local when purchasing or doing a repair.. so it’s always a let down when you can’t count on a local business. I’m sure they think I’m inflexible and crazy for getting mad and cancelling because their only error was being 30 minutes later than the window. Ignorance...

SEE UPDATE:

I purchased a brand new Frigidaire professional dishwasher on 09/23/21. Immediately upon using the dishwasher it started flashing codes and shutting off. The service technician has been sent to our house 4-5 times to try and correct the issues. On the last visit the technician replaced a control board and water pressure monitor switch. 1 day after the parts were installed it began flashing a 30 on control panel with a series of beeps and shutting down. After calling Franks appliance and requesting a refund for a faulty unrepairable unit. I was franks cannot refund me for a used dishwasher!? Are you kidding me!!! I would strongly suggest shopping elsewhere. UPDATE: after a few service calls the technician discovered the top of the washtub had been caved in and cracked. Which was allowing water to run into the electrical components causing all of the confusion. Franks appliance contacted Frigidaire and obtained a new replacement. The new unit has been installed, and working flawlessly. Update 9/10/22: I’m not sure if it’s the Frigidaire pro that I purchased, or if this is an issue across the board with all new dishwashers. It takes 190 minutes to complete a cycle and the dishes are never completely dry? If anybody could share their experience with this dishwasher or any other dishwashers...

Frank's came to service my dryer. Couldn't find anything wrong, I paid $125 labor fee which I had no problem doing. I was 100% sure my dryer didn't work. He told me if I'm still having problems, they honor a 30 day labor fee and it would be waived if they needed to come back. 4 hours later my dryer still wasn't working, they were closed then, so I called the very next moring. Waited an additional 5 days, they came back and sure enough found the problem. Replaced a part, and charged my additional $25 labor cost. I truly thought it was an error, so I called Frank's and spoke with Stephanie. She told me the additional charge was for "replacing the part"....what, really??? Both my receipts say labor cost. (Apparently that's code for upcharging for having to come back for their lack of mistake in the first place) Now mind you we've used them in the past a few times and they replaced parts. NEVER did we pay an additional labor fee for it. All Stephanie and Frank's, needed to do was make it right for something that was clearly their fault in the fist place. Instead she wanted to play semantics and deflect from charging me an additional fee saying," I guess we need to communicate that better". TERRIBLE CUSTOMER SERVICE , TERRIBLE WAY TO DO BUSINESS, as for that you've ...