Bafang Dumpling — Attraction in Brea

Ridiculous Portion and Poor Customer Service at Bafang Dumpling (Brea Mall)

We ordered two Pork Chop with Braised Pork Rice bowls at Bafang Dumpling in Brea Mall. One bowl came with three decent pieces of pork chop, while the other had only two small, thin pieces. To make matters worse, one of the bowls was even missing the Chinese sauerkraut that normally comes with the dish. (See photo — this was taken before we touched or ate anything.)

I asked the man with glasses at the counter (possibly the manager?) if the smaller portion was a mistake.

To my surprise, he said the company had just changed the portion size, and that the bowl with two tiny pieces was now the correct serving — while the one with three pieces had received an “extra by accident.” I was shocked and asked again to confirm. He said yes, two pieces is now the standard.

I even pointed out the difference by directly comparing the two bowls side-by-side — showing him that one clearly had a more generous portion than the other. Despite the obvious comparison, he still insisted that the bowl with two small pieces was correct, and the other one was just a “bonus.”

I then pointed at the menu photo, which clearly shows a more generous serving, and highlighted how inconsistent the food was — he simply responded, “I’m sorry. That’s just how it is.”

Honestly, the idea that two small pieces of pork chop counts as a full meal is ridiculous. It feels misleading and disrespectful to paying customers.

Not only was the food underwhelming, but the dismissive attitude and lack of care or accountability from the staff made it even worse. No apology. No offer to make it right. No concern. Just “that’s how it is.”

If it weren’t for how absurdly small the two-piece pork chop portion was, and the missing side item, I wouldn’t even bother wasting my time writing this review. But this level of service and quality deserves to be called out.

Management seriously needs to improve — both in portion control and basic customer service training. We won’t be returning. There are too many better options out there to waste time...

This place is located in the Brea Mall food court and pretty good for the price. I ordered the beef noodle soup and spicy wontons. My husband got the signature noodles and pan fried dumplings. I would come back and eat again if I was at the mall but not something I'd go out of my way for as there are lots of places like this not too far away. The soup was flavorful, had a good amount of meat, and I enjoyed the addition of the turnips. The noodles were not special. Wontons were really good and I would...

No line at 1pm Tuesday, was able to get my potsticker freshly pan-fried less than 10mins. Exactly the same hometown taste to my memory. The lady took my order (assuming manager) offered to order me the combo #1 and replace the drink with soup with $1 extra, saving me money, I love it. The only thing is the utensils & napkins weren’t included unless you ask which almost failed me when I was about the enjoy it in car, but I’m still happy for my...