Giant Eagle Supermarket — Attraction in Brook Park

I went to giant eagle today 12/4/18 I bought three bags of the jumbo snow crab legs. It totaled to a little over 60 dollars. I brought them home and cooked them upon looking at them you could see through the shell that there was barely any meat in there. After cracking them open that was definitely confirmed. It was less meat then a regular snow crab leg. The only thing jumbo about them was the shell. They were also super salty.I was extremely disappointed. I called the store and asked for the manager. I think his name was Matt. He told me he was sorry and that if I wanted I could bring my receipt up and get a refund. I asked about the double your money back guarantee and he told me that he would be able to do that for me. I also asked if I needed to bring the crab legs up he said that would not be neccessary that I just needed to bring my receipt. I headed back up to giant eagle and took my receipt to customer service. The lady I spoke with tried to only refund me $24 I told her that I bought three bags. I had to point that out on the receipt. I then told her about the double the money back and she was refusing saying SHE doesn’t give double the money back without the product. Multiple times I tried to explain I spoke with the manager and she kept cutting me off the whole time I was talking. She would not listen to what I had to say and every time I talked she got defensive like I was doing something wrong to her. She asked have you ever eaten crab legs before I said all the time I love them and I’ve never had an issue like this. I said I have had some pretty amazing crab legs from giant eagle. Her attitude towards me was horrible she kept turning her back to me and whipping her hair around storming back and forth. The manager did end up coming over and telling her to give me double my money back which I am very thankful for but I’m not okay with the way I was treated. I was never rude or...

I was at dinner tonight and told the infamous story of what happened to me at this Giant Eagle location a few years ago. In doing so I was reminded to leave a review. I worked in customer service at a Rite Aid location for nine years, so I was familiar with what store policy typically is regarding returns. I'd bought a two pack of 60 watt light bulbs from this store but found them to be the incorrect type for the light fixture on my ceiling. I did not keep the receipt for them. Some days later I went to return the bulbs that had never actually been used. I was immediately told that I could not return them by a customer service desk worker named Carrie. These light bulbs were $3.99 and I asked if I could just get store credit for them, which is usually the policy when there is no receipt for the item. She told me that I could not get store credit and that they appeared used. I assured her I did not use the light bulbs and I was upset that I was being accused of returning used light bulbs as if this was some kind of $3.99 scam I was running around town. It was absurd! I told her I'd go and find a manager and ask to return them. I did find one after a little bit of searching. He asked me how much the bulbs were and directed another employee to accompany me to the service desk and tell Carrie to accept the return. The other employee walked with me and told Carrie to take the bulbs and Carrie replied "we're accepting returns on used light bulbs now!" I was in disbelief. The other associate said "just do it" or something to that effect. I remember this whole thing like it was yesterday. I wish I'd gotten it on camera for YouTube or something because this was truly an interaction that still leaves me dumbfounded. If you go to this store,...

Once again I was infuriated by the lack of customer service and ONLY ONE CASHIER at 9:00 on a Saturday the week before Christmas. The line with the cashier was 10 people deep. I don't mind using self service if I only had a few items. But today I had a cart full. Since Giant Eagle's scanners do not work well the floating cashier had to keep coming over to help wasting my time and theirs. Of course no one helps you bag. No plastic bags for my large poinsettia plant I bought. You can't take those plants out in cold weather they have to be covered properly. The floating male and female cashiers basically could care less after I complained to them that there was only one cashier. The only explanation was that they were short staffed. Well hire more people. I'm done. Giant Eagle has lost...