Taco Bell

We pulled in the Drive-Thru within 30 minutes of closing. We were told at the speaker that the only options available were tacos or burritos, and that there was no beef but we could sub chicken. The lights were out and I could not see the menu so I had to ask what chicken based burritos they had (it's not what I normally order) I was recommended to get a five layer burrito and sub the beef for chicken. We decided to just order five of those to keep it simple and also got a drink. On my way up to the window I noticed that the cost was a little high, so when I pulled up I asked the associate if we were up-charged for the chicken despite them being out of beef. She informed us that when the store is at fault they do not charge, but since it was the trucks fault for not being there, they the store were not at fault. Therefore we were still being upcharged. I was wasn't sure how to respond, so my partner responded that it seemed weird that the store was claiming to not be at fault since it really wasn't our fault as the customers that we had to sub cause the store was out of an ingredient. However she cut us off and rudely asked if we wanted the food or not. When I said yes and handed her the money she slammed the window closed. When she came back with our change I told her 'hey I know that it's a late night but there really isn't a reason to be rude,' to which she rolled her eyes and said 'I'm just going to get you your money' and slammed the window again. She came back a few minutes later, she handed me back what I had paid for the food, and then abrupy walked away. I was not sure what this meant since we had asked about the up-charge and I sat at the window for a few minutes until she came back and asked what we wanted. I told her I was confused as to what happened and she said that we were being rude and then called her rude so she decided that we were not allowed to eat there. We actually happen to know the manager on a friendly basis, so we have contacted them, but I also wanted to post a review so nobody else faces the same issue as us.