Came into the location on this Father’s Day around 11:30am for a quick grab for a few birthday items. As I was looking through the balloons, there was an inflated one that was floating above the helium tank but had no string attached. I then spotted a gentleman going into the small office door right near the balloons. I politely asked him if it was possible to have assistance with a balloon. He immediately rolled his eyes excessively and proceeded to tell me that “we’re out of helium”. I was ok with that & told him that there was one that was inflated already but missing a string attached & pointed it out to him. I apologized for “bothering him”. He never acknowledged that. Body language was on extreme aggravation. He then snatched the drawers of balloons open, found the same balloon that was stringless and very attitudinal says “I’ll use the last of my helium”. I thanked him and proceeded to the register. Surrounded by a few other customers, the kind cashier that was working alone called out to him that she needed assistance from the same gentleman with a gift card for a customer in front of me and he proceeded to exit the front door, ignoring her and went out to a blue vehicle that was parked in the fire lane in front of the store. He leans on the passenger window panel and chit chats, leaving us standing in line to wait on him to return to assist. I immediately asked the cashier “is that your manager” and she said yes. A customer behind me immediately and simultaneously says “he is so rude”. Rude, rude, RUDE. There’s absolutely no reasoning to make being rude make sense, especially while representing a business. I am a successful business owner myself and I would NEVER allow the management (nor employees) but management especially handle my customers in such a manner, for absolutely no reason and unwarranted with kind customers. There needs to be a reprimand for this manager’s behavior or extensive training on customer service. There are entirely too many seeking employment who will do a much better representation at...
Read moreToday January 30th I visited this store for the very first time as a customer. As i stood in line waiting to be checked out I was third in line as a man was in front and in front of him a lady returning dog food. The lady was politely explaining to the manager that the dog food made her dog very ill. The manger began to snap at the lady returning the items for no reason. The lady with the dog food kept apologizing that she was sorry to bring the food back and thank the cashier for accepting the return. The manager (Lisa) said to the cashier next time don't take anything back.. "You shouldn't have taken it back state the manager in front of the customer. Then the customer said to ( manager) "excuse me I just told you my dog got sick then walked out of the store. What happened next was stunning....After the customer left the store Lisa manager called the lady a F*CK Bish in front of all the other customer in line waiting to check out including myself.. Had to picked my mouth up off the floor in shock. I'm convinced this is a store I never want to revisit. That type of language at this store location #03677 from supposedly a leader is inappropriate on all level so I'm hoping the district manager terminate her employment immediately. Just wanted to let everyone know the Ms. Lisa at the Briacliff store has a foul...
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