Planet Fitness — Attraction in Brookhaven

Literally the worst customer service I've ever received by a manager! The representatives are nice and they try. But my issue could only be fixed by a manager. I have been to this location (my home location) several times. I was signed up by a rep here incorrectly for a membership I got from my insurance company. I've called and talked to the desk and the manager said I needed to come up there and he's there until 6 each day. I left work early and came on a Friday and he leaves at 4 they said. I called today and he was out this morning. They took a message and I never got a call back. I come up here randomly and he's here. He asked me the problem multiple times because he's distracted and barely paying me any attention yet I keep explaining it. He seems irritated I asked for help. At this point it should not be so difficult to add an account I created through my insurance company. It should be common enough and if you don't know how ask someone! I don't know if all of the PF's have this issue but I just need my account added properly so that I can visit other locations. Whatever I needed to do that I left work again to do. Yet the manager Damon stayed for 5 minutes and said he needed to leave for a meeting. Had a rep take my info and ran out. And said call at 3:30 today to make sure it's done. What?!?! Horrible service for an issue I've had for 2 months that he said can't be fixed unless I come here when he is here! This is ridiculous and of course no one knows Tiffany the district managers last name or contact info. I just need them to be aware of customer service. Simple things should not be this difficult. Update: The manager called me later today clearly upset because his employees told him I asked for a district manager. Trying to give excuses on why he's never there. I'm sorry I was not trying to hear that. He told me now I needed to come back and sign a paper to get my account fixed. After going back and forth in a full on yelling match..HE HUNG UP ON ME. This is an...

Been going to this PF for about a year and a half. Usually a good place but I recently noticed a broken machine….for the second time. I’ve pointed it out to the staff both times. The first time they slapped an Out of Order sign on it for a few weeks and then removed it (implying it was fixed I’d assume…) That was maybe a few months ago. Today I go to use the same machine again after switching my routine up again. Turns out the issue is not resolved. Could the machine have been fixed and then broken again? Perhaps. Is that likely? No. It is now 10:12 am Saturday morning(September 13th). I told the staff that was present, they pretty much looked at me like I was crazy, and did nothing as if I were making a joke or something. This time they didn’t even bother to pretend to leave the “Out of Order” sign on the machine until I left the gym, just waited till I walked away. Not the most professional. Makes me really question how seriously this gym takes the safety of it’s members and maintenance of it’s equipment. If this is any indication, it might be time for me to look elsewhere. I’d prefer a staff that at least PRETENDED to care about my safety by doing the bare minimum and having...

Changed my 5 start review to 1 star today.

I have been as patient as possible with my main issue with this gym which is the homeless problem but today was my last straw.

As others have mentioned, homeless people bring their things inside and sit/sleep/shower etc. in the locker rooms. I have brought this up to the staff several times and they seem to not take any action towards preventing homeless people from coming into the gym in the first place. This isn’t a shelter, so im still confused why they constantly come in.

Out of all my visits to this gym, I have seen homeless people atleast 80% of them.

This is completely unacceptable, and as other people have stated, it’s unsanitary. I do sympathize for homeless people, but come on, this is a gym. There are facilities in Atlanta that will help homeless people out, and planet fitness shouldn’t be one of them. I don’t get why this is acceptable..

Not to mention I have been in the locker room changing when I’ve been approached by homeless people. It’s completely uncomfortable and I look forward to cancelling my membership with this gym.

If you prioritize sanitation like I do, this is not the...