24 Hour Fitness — Attraction in Buena Park

Not even one star get minus is fine. I would like to inform you about an incident that happened at your Buena Park 24 Hour Fitness Club located in the Buena Park Mall.

On Saturday 03.03.18, I went to go use the StairClimber machine, not knowing the machine was broken, when I got on the machine it started operating on its on at a very high rate and my left leg got caught in the machine and I was thrown down the floor. The incident was so big that other 24 members stopped and tried to help me up, but my left leg was in immense amount of pain and I was not able to get up. At that point 24 Hour Fitness employee, Jenny, called the Fire Department and the Ambulance. My son and wife also came to 24 Hour Fitness and talked to Jenny and the paramedics and the paramedics helped me get in my car and my son drove me to the near by Emergency Room. My son tried to get a copy of the incident report from Jenny, but Jenny said she cannot give him a copy because it’s meant to be for 24 Hour Fitness only.

This place managements is poor and not doing his job properly. Very bad dirty restroom area and no any machine maintained. Any day you check on fitness area at least 10 machine is broken and some machine even more then month tag. SPA area every weekend one day a tag out of service. Please compare with other area 24 fitness ?

Still, I am waiting for my accident question reply. Please provide me corporate office email and human resource email address. This Machine manufacturer has no any kind of sensor for emergency stop and safety system. How can you use...

I arrived only to find a long line. First time here by the way. The staff up front was on top of the checking in. Place was clean and it seemed ok until I observed one to two patron's without a Mask. The one guy was continuously removing it only to place it back on if one of the staff members walked out. What surprised me was the lack of communication between the staff and the Patron! On two ocassions the woman walked by only to continue walking! Not to warn the Patron. Presence is supposed to work?

As I turned around to the back of the wall a woman proceeded to do the same when she Noticed that nothing was being said. The staff member stood outside the entry door of the front desk observing her until she placed her mask back on! I noted this as by Now I am beyond frustrated with these 2 people!

It only takes one person to infect everyone!! Are they clueless?? The woman and I made eye contact as I noticed that she was about to remove the mask again. She immediately walked over angrily (older woman)and asked if I had a problem? Really??😳She then proceeded to attempt to threaten me by moving up to the equipment I was on. She then proceeds to slapp my water out of my hand! Wow!

Was Quite dissapointed with the lack of communication and attention to this pseudo...

Worse customer service ever for a gym,, and be careful if you add someone to your account., you might be be responsible for fees your add on member don’t pay ., when you try to be nice to your add on members and it’s a nightmare at the end ., I almost had a heart attack when trying to fix that problem., cause only managers can do that or if you want to cancel your membership you have to go in Monday to Friday on regular hours like on these day we have time for that ., I like to go to the gym to get my stress out not add more stress to my life., and if you tell them that they will call the police on you ., yes you a customer that’s how they fix problems there easy ha., just because you tell them the way you feel about them., but you know what I am so happy that happened to me ., cause after 15 years of going to that gym that’s how they appreciate my business., I will be laughing when this gym closed down., cause they pushing customer away., you think you only loose one customer naa., my wife my mom my family will cancel too., so think about that my friends., customer service very important these days., but now I am with “golds gym “ very nice gym on Euclid and Katela., best experience ever., I am very happy now., so there you have my experience with 24 hours...