AutoNation Toyota Buena Park — Attraction in Buena Park

Let me start off by saying Perla was a pleasure to work with and this does not apply to her, in fact she the only reason this review is positive. Raise time for Perla. Thank you for your hospitality and being a human & chatting with me.

I've held off on this review instead of doing it immediately after my purchase because I wanted to give it some time and good thought for a fair review.

I came in pre approved by USAA. I was told my final number by Perla on my 2021 Mazda CX9, so that's what I told USAA. Locked it in. That process was quick, in fact the whole purchase was. But going into financing with Bijan was VERY rushed, so much so that I declined any add on to include some service oil changes for $250. I didnt want this but Bijan said he'll include it on the house. I said I most likely wont use them as I reside in Moreno Valley and that wouldnt make sense.

He included it anyway apparently because my number definitely changed. I didnt even know this until USAA gives me a call saying AN has a different number than what we locked in. So I contact them and speak to "Mark" whom I've never met before. He says my options are to pay the difference (for the oil changes), he will cancel that service, and then he will reimburse me, but put those funds towards my payment. -_-

Or, I can drive allllll the way back to BP, re-sign my contract, and then we will be good. Well my next day off wasnt for a few days. Fine, I'll go back on my day off. Come Friday I'm about to leave on my road trip back to the dealership, and Mark calls me saying he CAN actually send me the contract via the good ol internet. Mind blowing right who knew that was possible....me.

So he sends me the new contract, which was completely different as far as how it was structured, my APR was not the same, payments were not the same, so many different numbers just to remove a $250 service. Plus apparently I also owed $76 because of "licensing", we'll revisit this amount later. About 3 times I was sent a modified contract until I had to break it down barney style to Mark exactly how it should have been. He eventually made it correct. Can you imagine my stress levels??

I sign it, and send it back. I'm sure they received their check from USAA as well (they did), because Mark said Bijan will be contacting me for the $76. I wasn't contacted until days later, on Bijan's day off apparently, via his personal cell phone. I had just gotten to work, and this man wants me to send a picture of my card to his personal cell, on his day off. Super legit. Super comfortable. Yes I'm being facetious.

I never got around to the $76 and he tries again another day, and I make him aware that I'm not comfortable sending it to his cell, and would prefer to conduct business on a recorded line. I personally think that the $76 should have been compensated as Bijan was the one responsible as to why I had to re-sign my contract in the first place. By the way.. The tags expire in August.-_-

I would have spent more on gas going back and forth for that mistake. On top of that theres been no efforts to get me a hard key to my fob which came without one, which to me is the most important out of the missing cargo cover and the rear wiper cover. If my fob dies I'm screwed until I get a hard key, which will probably be out of my own pocket.

I'm happy to see that people do have good experiences here, but mine just was not one of those times. This process was very stressful as I had to pause my life with my family to wait for all the back and forth emails with the contract, Mark was saying things like "dont worry about the numbers" "just sign" putting a bunch of pressure on me when numbers weren't correct.

Even USAA was appalled by the way the dealership was going about this, USAA was also a saving grace because they truly took my hands off of that, they want the customer stress free. I am happy with my vehicle, but part of me wishes I went to another dealership. Lessons were definitely learned on my end.

Thank you for reading,...

TL: DR: Aldo, Ozzie, and Bruce are amazing, and all of them were so kind! Aldo provided 100% visibility throughout the process. Ozzie made it painless to purchase the car and provided me with a too good to say no to extended warranty package. Bruce was hustling to get my car delivered to me in less than 48hrs from signing. Bought from Buena Park Toyota, and delivered to San Jose area of the Silicon Valley.

Story time! Buckle in…

I started the hunt for my car at the beginning of April being truthful with myself that I was on the hunt for a very specific vehicle with non-negotiable features. The Car: 2025 RAV4 Plug-In XSE -Must Have Feature 1: Magnetic Gray Metallic/Midnight Black Metallic -Must Have Feature 2: Premium package

So, the search began! Out of what was in stock versus what was in transit there were only a handful of vehicles, within 100 miles of my home that met my omg-I-gotta-have-this requirements. I called the closest dealerships to only be told the vehicles were ALL on reserve, and I can be added to a waiting list. I then expanded my search to 500 miles and stumbled on the vehicle with my must have features! YAY!!!

I immediately called the dealership thinking let me just see what the status is on the car. I can worry about how far it is later.

I called, and Aldo answered. I was honest and upfront with Aldo saying I’m only interested in one specific vehicle for xyz reasons, and am not interested in talking about other vehicles for xyz reasons. I asked him if this was available, and I was lucky when he told me it was after double checking.

Aldo was honest and told me it’s still in transit, and I would need to put a deposit down. I did so happily.

During the waiting period I took the opportunity to inquire with Aldo on my options surrounding taking possession of a vehicle purchased from a dealership about 350 miles away. I considered flying down to pick it up to drive it up versus having it delivered directly to my home.

I chose delivery, and I’m so glad I did. Aldo worked diligently with Bruce, his Fleet Manager, for delivery of my vehicle prior to it arriving at the dealership… they had everything ready to go so as soon as I signed the contract it would be ready to be picked up and provided to me within 48 hours of signing the contract. They delivered in less than that time frame and the car was in perfect condition!

When it came time to sign the contract I met Ozzie (the finance guy… sorry I don’t know his actual title). Ozzie came in to tell me about my financing/payment options plus let me know about the current new car warranty and options for additional warranties. I answered his questions honestly, and let him know where I was coming from. He worked with me, and didn’t try to force me into anything. The warranties offered made sense to me so I invested in the package most suitable to my budget.

Overall, this was a painless process from start to finish. I didn’t have to worry about anything outside of signing the paperwork, being able to afford the vehicle, and being home when my SUV was going to arrive.

I love my SUV! She’s so sexy, and I can’t wait to go on all of my planned roadtrips soon!

2nd pic is after I got the window tint darkened to...

If you’re thinking of taking your car to Auto Nation Toyota of Buena Park—don’t. I tried giving this place a shot during my lunch break for a simple oil change and tire rotation. It was my first time there, and sadly, my last.

I called ahead to make sure they could take me in. I show up, there’s no line, no cars, but I still waited several minutes for someone to come out. Eventually, a guy I think his name was Sang appears—no greeting, no “Hi, I’m Sang”—just tells me to turn on my car and pop the hood like I’m in a pit crew. He glances at my engine for maybe a minute, then waves me over to his desk.

That’s when things got weird. He starts digging for my service history and makes it seem like I’ve never taken care of my car. I tell him it’s my first time there and list the Toyota dealers I have been to. He finally pulls something up, but then starts questioning whether I’ve been going to non-dealers. Why so suspicious? I came in for an oil change, not a background check.

Next, he prints out a vague, non-itemized list of “recommended maintenance” totaling $2,300—all this without even inspecting my car. No breakdown, no prices, just a total. It felt scammy, like they were throwing a number at the wall to see if it’d stick. I told him no thanks and reminded him I just came in for an oil change and tire rotation.

I asked if they accept competitor coupons—he said no, but said he’d check online to see if they had any. Comes back and says, “There’s one, but since your car is from 2012, we can’t use it.” Huh? Since when is a coupon invalid based on the year of the car? (Hint: It’s not. I checked their own site afterward, and they actually had an oil change coupon for $65—which he never even mentioned. No year restrictions, no nonsense.)

Then he tells me the price for just the oil change and tire rotation is $130—while the competition charges $80. And it wasn’t just the price. The whole vibe was off. He came across as judgmental and uninterested in my business. Maybe it was the car’s age, maybe the way I was dressed—I don’t know. But just to be clear: I’m doing perfectly fine financially, and that car is just my daily commuter. I live and work down the street and thought I’d support a local business. Big mistake.

I told him I’d just go to Penske Toyota of Downey instead, where they were polite, professional, and didn’t care how old my car was. They were eager for my business, and honored the coupon with no questions asked.

Here’s the kicker: As I waited for my car, I saw the guy walk out. Thought maybe he was coming to apologize or follow up. Nope—just heading to his car for lunch. And funny enough, his car was in worse shape than mine. The irony.

I also tried calling back later to speak to a manager, but every time I called, they were “in a meeting” or “on lunch”—at 3 PM on a Friday? Sure. Sounds like a place that avoids accountability at all costs.

Bottom line: If you’re a new customer, don’t expect good service, transparency, or even basic courtesy. There are better Toyota dealerships out there that actually want your business—and don’t treat you like a burden the moment you walk in....