I rented and prepaid for premium crossover vehicle. I get there and had to wait in line for about 1 hour. I finally reach the counter only to be told , we don't have that vehicle in stock? I ask them what do you have ? The had economy small compact cars . I had just landed from a 24 hrs flight I was like ok thats fine , I walk out to the car lot find the car. But it doesn't turn on . I had to go back in there and and speak to those employees that seemed to be mad about everything? I explain the situation and I am told just go back and try it once again? I go back and finally after several times it turns on. While turning it on it makes a weird grinding sound. I drive up to a security guy in a little booth. Who verified that the rental was mine based on the receipt and your Id. He walks around and saids whats that noise? He gives the car an inspection . And saids girl look at this ...Half the bottom of the bumper all around the car and the grill were hanging off the car? When I got on it was intact as I drove away I heard a grinding sound ? I must of been the bumper and front grill coming off. He gives me a piece of paper and tells me to turn around and go back into the rental place to get another vehicle. I go back in only to wait another hour!! I hand them the paper that the security guard gave me. Once again they don't have a vehicle for me? I asked what do you have ? He saids a luxury elite suv (which is a GMC Yukon). I respond thats fine. I just wanted to get out of the place. I had to pay more because of their inconvenience of not having enough of vehicles on hand? I drive it for a few days only to have the check engine light and weird sounds coming out? I then drove it to the closest Budget rental. And I asked for a different car? They literally had the audacity to say oh its just check engine light . It can be a oil change, maybe it needs a gasket is what I am told . I then tell them I am no mechanic and I am guessing neither are you ? I tell them why would I wait for this vehicle to break down? Once again no vehicle in stock besides a Pickup Truck. I tell them yes please. By far this is the worst customer service for any car rental company. I had to waste so much of my time and energy. Not to count the extra money I had to pay ? And to top it off having to deal with all the disgruntled employees? Don't rent from this place. I work for a corporate company and I mentioned all these issues to them .They literally sent our a memo to all the colleagues and to our division that handles contracts where we get a bit of a discount and they were told to cut all ties with Budget Rental company. The worst .