Hobby Lobby — Attraction in Burbank

The employees I've had the displeasure of dealing with are eating at the registers, chips, candy, etc. Talking to one another ringing up customers and ignoring their presence. They claim accept coupons from competitors but they have refused my coupons at least a dozen times from both Michaels and Jo-Ann's for identical items at the coupon showed and they were never expired coupons so I don't understand the problem I'm assuming it was just because they didn't like me because I had an attitude with me every single time even though I'm a very perky happy optimistic person maybe they don't like cheary, bubbly people there, who knows. Regardless, if asking a question about an item or location of a product or department i was met with foul attitudes. Not once, not twice, but multiple employees over the length 5 weeks. Needless to say, the employees were rude, unhelpful, unprofessional, their attitudes and responses and they didn't feel like doing something or snarky and almost entitled and is if you're bothering them they are definitely ungrateful that customers are in there and spending money so that they can have a job to keep and a paycheck to take home to feed their families. I would really like to stop shopping there but Michael's and Jo-Ann's has a very limited supply of jewelry items and I have a small business where I make jewelry and accessories so I shall have often for supplies. I really wish this location would be as good as I hear my clients tell me about in the midwest or back east. I'd like to walk into a Hobby Lobby this one in particular and be greeted and if I ask him a question just have them answer it graciously and kindly and politely and give me the right information and not pass me off. If I have an issue at like we'll talk to the manager and have him talk to me politely and resolve it not just throw attitude at me defend the employee who's being nasty to me and not even want to hear my side even though I'm being polite and calm and sweet and kind cuz that's kind of person I am, and due to his lack of ambition to resolve any issues I have to tell them I'm just going to call corporate and it's always the same response that's fine. Now and I worked in retail and I was a GM of a Petco for very long time if a customer wanted to call corporate that was the worst thing to hear I did not want them calling corporate not out of fear but due to my colleagues having the wrong impression that I didn't care about my customers or my store or our business and that I wasn't taking my job seriously and trying to satisfy our customers to the best of my abilities. But not everybody has a great work ethic Hobby Lobby obviously is hiring people with not-so-great work at 6. I wish they would change that business would Skyrocket I guarantee it cuz they have the potential but the people there working at the people they employed by dragging them down to the dirt. And one last thing I noticed a lot of these reviews on here they sound like their employee reviews on themselves or their friends and family leaving reviews there too cut dry there to what you want to see in a review they don't seem genuine at all and they can flip with a lot of like real happenings that are going on in the store. I mean you can't hide everything everything will come to light at some point so if they are lies on their reviews that they're going to be found out one way or another because customers will go there and have a bad experience deal with a nasty employee for the root manager and see that well that doesn't match those reviews. Regardless good luck happy 2020 happy shopping and...

The worst experience of my life at this location!!! Fasten your seatbelt for this one. I ordered a few things online but was to late to cancel the order, I was told on the phone when I called hobby lobby customer service to go to the nearest store to return. I was a little upset they wouldn’t provide the option for a return label. I have two children under two, so it’s difficult for me to take items to the store. For starters they don’t have push carts in the lot, I had a stroller and boxes with me so that wasn’t easy. I went inside the store with my child grabbed a cart then went back to the car to get the boxes. Inconvenient! They have a line for returns, and a line for purchases. On approach to the return line, the teller (male) sees me and immediately tells a family that he can do purchases too, so that they get in his line (clearly didn’t want to take my return). But the female teller had no wait so she called them over to her. Unhappily, the return attendant had to help me (go figure). After a massive and awkward delay he calls me over. Immediately my ticking time bomb child sees a chocolate Nutella snack and is asking for it, I said okay let’s get it but we can’t open it until we pay, mind you I’m speaking out loud. The visibly disturbed guy grabs my stuff and almost throws it in front of him. He completely ignored my attempt to pay for the snack even though I must have said it three times out loud. Now it gets better, he says these are two orders, I say okay, he says the receipt shows you have two wreaths, I said I only need to return one. I said I just want to return what you see here, not what’s on the receipt (guy has a blank stare and seems clueless, plus now line is now growing, and my child is starting to lose it.) The guy seems lost and confused as to why there’s stuff missing from my order when clearly I only wanted to return the items I brought in. Finally, with the help of his manager, the incompetent teller gets the return started. I ask the guy to toss the now empty hobby lobby cardboard boxes. He sarcastically turns over to the manager to ask if he could do that. Clown of a Manager said no we don’t keep boxes in an attempt to dismiss or belittle me. By this point you probably guessed I’m pretty upset, I threw them on the floor so they would figure it out. Literally 15 minutes later, a woman in line complained as to why there was only two people helping and how long it was going to take, the manager had the audacity to say “WELL IT ALL DEPENDS HOW LONG SHE TAKES” he was referring to me, as if I was the one processing the transaction to return the stuff. I was so upset, I REFRAINED FROM SAYING WHAT WAS ON MY MIND (Only because “When you argue with a fool, onlookers might not be able to tell the difference” -Mark Twain) Long stort short, be sure you’ve got the patience to deal with ignorance, incompetence, and disrespect if you intend to shop (and possibly return) here. This is my transaction number S-584 R6 T-1545 Branden B, store# 584. I will never shop at a Hobby Lobby (In store or...

As a professional in the creative industry, I appreciate stores that support both artistic and practical needs. This store offers a wonderful mix of art supplies, craft materials, home décor, and seasonal items, making it a valuable resource for a wide range of projects.

The framing department deserves special mention — the service is consistently attentive, knowledgeable, and professional. Staff members there clearly understand both the artistic and technical aspects of custom framing, which makes the experience smooth and reliable.

Unfortunately, the fabric section falls short in comparison. I’ve encountered staff who seemed unfamiliar with basic fabric types and uses, which can be frustrating when seeking guidance. A little more training in textile knowledge and customer service would go a long way in improving that area.

The checkout experience also leaves much to be desired. Cashiers often appear rushed, and there are frequently long lines due to an insufficient number of registers open. Additionally, the lack of Apple Pay is a surprising inconvenience in this day and age, especially for customers expecting modern payment options.

Despite these drawbacks, the store remains a great destination for creative inspiration and hands-on shopping. With a few adjustments in customer service and operations, it could truly elevate the...