Location was about a 10 minute walk from luggage pickup at the terminal. Walkway was covered and had a few of the moving sidewalks to help make it a bit easier. Location of the car rental place is 2nd floor (I believe that was it) of a parking garage. I went straight to the car aisle hoping to catch an employee there to help direct me since I reserved a full size SUV and was not sure of the location of those. There were plenty of cars on the Emerald Aisle including what appeared to be a few standard or mid-size SUV's which I could have chosen had I had a normal reservation. Upon not finding where the full size SUV's were located, I went inside to the counter where they first mentioned that if I was an Emerald Club member that I could just go choose a vehicle. I explained that I reserved a full size SUV and needed help finding those. The lady called another employee on the radio. I was met by a nice gentleman who showed me some vehicles that fit my reservation. I was able to choose a nice SUV that met my needs. Check out was easy at the exit gate. The person there answered my question about some optional insurance that was supposed to be included on my reservation. In summary - a good experience and ended up with a very nice vehicle. I took one star off the rating because we (family) initially spent some time walking in the lot looking for assistance for our specific vehicle class and had to walk all the way back to the counter for help. Family got a little irritable pulling luggage around but it worked out in the end.