Young Chevrolet, Cadillac, Inc. — Attraction in Caledonia Charter Township

Beware of Young's in Owosso!

I bought a used vehicle from Young's about a year and a half ago. The sales lady was helpful and courteous, but wasn't fully upfront about the vehicle at the least, outright fraudulent at the worst. When I was contemplating the purchase I took the vehicle overnight to help make my decision. Everything seemed great and I went ahead with the purchase.

After I had it for a couple of days, things started going a little south. The traction control system started to malfunction intermittently. I brought it to the attention of my sales rep, after they looked into it I was told that I must have been hitting the button to turn it off without noticing I did. That turned out to be incorrect as the problem kept happening and I wasn't hitting the button at all.

A few days after noticing the traction control issue, I went to vacuum the vehicle. The vehicle came with really nice after market floor mats. The rear mat went the entire way across the floor in the back seat. When I took that mat out, there was a giant hole in the floor with wiring showing from the front of the vehicle the the back.

About 3 weeks into owning the vehicle I started having odd electrical issues. It is my belief that this vehicle has had major electrical issues and was rewired. I also believe that it was covered up by Young's with the provided mats.

The vehicle history reports show that Young's replaced the front wheel hubs two different times within 5 years while owned by other people and after they purchased it prior to my buying it. The vehicle has about 125,000 miles on it now. The front wheel hubs need to be replaced again. It is my belief that they have not replaced them once, or maybe they have once but definitely not twice. There's no way it should require the hubs to be replaced 3 times within 150,000 miles.

The sunroof/moonroof quit working about a week after the purchase. The rear doors do not work with the remote. The tailgate does not lock. The front seats have been replaced, with not the best replacement seats, and the passenger side wasn't replaced with an electric seat as was originally installed in the vehicle.

All of the issues, and there are a few more, seem like flood related issues maybe, but definitely electrical issues throughout. They way things were doctored up to make the vehicle seem more reliable than it actually is screams fraud to me. It's clear that they knew all the issues it had and pawned it off on some dumb sap.

My salesperson did not offer even a sympathetic ear when I told her about each issue as it happened starting from day 2 through the first two weeks. Once it was clear that they were not going to be helpful in the slightest because I was told "you bought a used vehicle, what did you expect?" This was in 2018, so the prices weren't as inflated as they are currently, it wasn't a high prices vehicle but at around $8,000 I didn't expect what I got, that's for sure. If it was a could thousand dollar junker, yes I would expect every issue it's had.

I'll never go back to Young's for a vehicle, and I'm currently shopping for 2 new vehicles. I will actively dissuade people from going to Young's. I will let people know how there was absolutely no regard for their customer when there were clear problems from the start.

My salesperson knows I was unhappy with the end results but she still calls and writes me to try and get continued business from me. How tone deaf of a company do you have to be working for to hear nothing but complaints and issues from a sale you made to then continue to attempt to gain additional business from the very customer that you were completely unwilling to even attempt to make somewhat satisfied?

I've used several other dealerships in the area through the years, and even with a couple not so great experiences, this was the worst case of unethical/dishonest business practices I've seen with a...

Overall I am highly dissatisfied. After handing our criteria and budget to a salesman to tinker with, we were finally set to buy a vehicle $2000 OVER our budgeted price. I was told by the Financial Manager that he could bring the monthly payment down to our monthly budgeted price, something we were dead set on not over-shooting. It had everything we wanted, except AWD. We still loved this 2007 Acadia with only 143K miles, entertainment package, and Tri-Zone climate, and we were told to drive it home for the night while they worked the financing terms. Upon bringing it home I immediately checked everything in/on the vehicle.

The body had multiple dents and dings, both rear taillight assemblies were malfunctioning, every MIL code from the last 143K miles had been erased from vehicle's history, tires didnt even have enough tread on them to pass inspection (how it passed this "rigorous" inspection, I dont know). Vehicle Carfax stated that the car had been stolen, sold at auction, then placed on a lot for sale as a Certified Pre-Owned vehicle at a large Mid-Michigan lot. The 3rd owner had obviously been in an accident with this Acadia, which had only become known to me by checking body panels for inconsistencies. Carfax did not report this, salesman disagreed, I took it upon myself to show him how I knew.

We were lied to multiple times, allowed to take a vehicle home that had more than one safety concern, and we were told that they "dont have time to haggle with people on prices." Once I pointed out what was wrong with the vehicle (you know, the stuff they should have seen in that "rigorous" inspection), the salesman then stated that he could probably get that stuff fixed and give about $500 off the vehicle. After I told him to keep it, he said (and these were his exact words) "that's fine I have a 2010 that I'll be selling in 3 days." In the nicest words possible, I told him to stick it where the sun doesnt shine. For your sake, Mr. Salesman, I hope your boss doesn't see this review. For everyone else's sake, I hope he does.

I will no longer be dealing with this salesman, and quite possibly may write off the entire company after this...

I asked to have the service department check my tires for leaks since I have had to put air in two of the four tires at least 1 to 2 times a month for the past couple of months. When I picked up my car, I was informed that they found no air leaks (which I found strange based on the number of times I have had to fill the tires with air). On Wed., Jan 4th, while driving home at night, my tire pressure indicator light came on, so once again, I had to put air in my front right tire on the morning of Th., Jan 5th. On Friday, Jan 6th, my front left right pressure was at 28PSI, so once again, I had to put air in my front right tire. Today, while driving to work, my tire pressure gauge showed 28PSI in the front right tire after filling it to 35 PSI on Friday evening. I had to take my car to a local gas station that I do business with today to have them investigate why my tire was leaking air. They found that my tire was leaking air around the rim due to the aluminum rim rusting, therefore, causing the tire to leak. They removed the tire from the rim, ground down the rust on the aluminum rim, then reinstalled the tire onto the rim and back on my car. I find it unsatisfactory that your service team could not find the problem, nor asked me any further details about my concern with my tire pressure. As well, I would like to note that Jeff, in service, needs to take Keegan under his wing and give him guidance on how to interact with customers. Keegan's personality certainly was no where near Jeff's, and as far as I am concerned, he should be moved to the 'car washing crew' where he doesn't have to interact with customers. Jeff was a pleasure to deal with when Tom and I returned to your dealership to pick up our vehicles. When checking in that morning, if Keegan said five words to me, when checking in my vehicle, I would be surprised. Needless to say, my first experience in servicing my vehicle through your dealership that I purchased in May was not a favorable one...