Desert Rentals Unlimited — Attraction in California

UPDATED REVIEW (in response to business owner's response. Original review at the bottom).

Daniel, my review was an honest account of my experience with your business. I’d also like to respond to each of your points…

The importance to clients and the timely process you claim to employ were not evident to me while I waited for hours to pickup my rental with my family in the car. Perhaps other customers will have better luck.

As I’m sure you know, it takes substantial planning and coordination to execute a long family camping trip to Glamis. With that said, when we spoke on the phone in early December (at which time you accepted my $500 deposit) we agreed to an 8:00 am pickup. With your word, I began the planning on my end with multiple family members. However, you didn’t keep your word and sent the 10:00 am appointment email just a few days before my trip. I consider this to be dishonest. By this point it was already a huge inconvenience that you changed the pickup time because I was already committed with others to be at your yard at 8:00 am. You did “accommodate” a 9:00 am pickup but then you texted that you were 45 min late and then never showed up. And as you stated, your staff didn’t attend to me until 10:15, and then I still had to wait until 11:30 for the Maverick to get prepped. What’s the point of making appointments and promises if you can’t keep them due to “prior commitments”?

My point about not getting the vehicle that I reserved/expected was not about the price difference, it’s that I didn’t get the vehicle that I reserved and was expecting. I consider this to be dishonest as well. Perhaps others don’t mind if they reserve a Ferrari and get a Volkswagen, but some folks do. That was my point. Additionally, I did not appreciate your staff blatantly lying and saying the turbo R and RR are the same thing, very dishonest. And the machine did not run flawlessly, it broke down in the middle of the dunes at night (hence the replacement belt situation). But you’re right, I did not complain.

If you read my original review, you’ll see that I agreed with you about the $265 cost for the replacement belt being in the contract. Also, I searched my emails and, to your credit, you did in fact send the invoice on January 4, my apologies for missing it. However, during pickup, your staff repeatedly told me the cost was $200 for the replacement belt, therefore it was very frustrating to see a much higher charge on my account. Sure, it was in the contract, but why would your staff tell me repeatedly it was only $200? Wouldn’t you consider that to be dishonest? Perhaps it was just a mistake on their part, in which case a simple apology would have gone a long way, but you took the defensive route and blamed me for not reading the fine print. Where’s the accountability on your and your staff’s part?

The characterization of my experience with your company is first hand and very accurate, but you would not know this since you never showed up for my pickup appointment. My demeanor towards your staff was frustration, and understandably so after waiting for hours, however I apologize if I came off as rude. The “interruptions with other clients” were simply me asking if it was almost my turn after hours of waiting. Entering the “restricted area” (garage) was unintentional as I was just looking for an update from someone after waiting around your yard with no updates.

To be very clear, I’m not asking for any type of refund or compensation from your company. All my review was intended to do is advise future customers of my experience. If you truly value customer feedback and strive to improve your company, as you state, then you’re welcome for my feedback. Stop attacking anyone who gives a bad review. Perhaps you do have an honest company with fast-working staff and reliable equipment. Unfortunately, I definitely did not experience any of that.

-Pedro

ORIGINAL REVIEW truncated by Google due...

Big shout out to Desert Rentals Unlimited! We rented from Daniel a few weeks ago for my sons birthday weekend camping trip! We rented a 32 foot toybox, Can-Am 4 seater side-by-side, a quad runner ATV and a beautiful Ford truck to tow it all with. The prices were very fair and all the equipment was in excellent condition! Daniel took the time to explain how to operate everything and answered all the numerous questions that I had. The pick up process was easy and his explanation of operation of the toys and the trailer was very thorough. He even provided some helmets and protective gear for my kids to wear. We had an amazing trip out to Johnson Valley everything ran well! The kids had the best time and want to do it again soon. Our friends also rented the same weekend from Daniel a Razor and another Can-Am. All the vehicles rented ran perfectly and were well-maintained and seemed to be new or almost new. The return process was just as quick and easy and we will definitely be renting again from desert rentals! I highly recommend renting here as they are very professional and keep contact before, during and after the whole process to make sure you are happy. This is a well...

I called around and tried to find some four wheelers to rent for a couple of days and nobody had any and I contacted CJ at Desert Rentals Unlimited and I could not have been any happier to meet them and support their business. CJ was very friendly and actually went above and beyond when my ball was too small on my receiver he lent me one of his and set up the trailer with the bikes before I ever got there, it was a very quick in and out once we got the paperwork done. They're friendly knowledgeable and I would recommend these people and this business to anybody and on a side note my deposit was back within 2 days this is unheard of if anybody has rented a motel will know it usually takes a week at least. Thank you CJ and desert Rentals Unlimited for making a couple of kids...