Best Buy — Attraction in Cambridge

Almost eerily empty, we went into the Cambridge store to buy a particular tv. We were studiously ignored by one staffer who was walking around with a clipboard. We waited in line for more than 15 minutes while the only other visible staff member helped out the gentleman and the young person in front of us. When we got to him and said we were there to buy X, he looked at his computer, checked a few things without comment, then asked for my phone number. I asked him why he needed it and then he said the tv was not in stock. Although he was polite, there was no "Thanks for waiting," or other remark on the out of stock situation and available options. What made this trip more frustrating was that we'd been to another Best Buy the day before, asking for someone who knew the line well and who could answer detailed questions. The young man who came to help us didn't seem to know anything about them, giving us incorrect information about mounting, and unable to answer anything we asked. Embarrassing for him, though he didn't offer to find anything out for us, and frustrating for us. Of course he wouldn't have known there was no stock, since he didn't check on anything. Yeah, we're older - old enough to really value responsive help when we shop. But who trains these folks? What manager lets their staff fumble through a mutually unsatisfactory encounter that results in no sale and a dented impression of the store's value to its customers? Surprising in the present economy to encounter such lackadaisical "service". Unless what I need is something I can grab on my own, I'll avoid Best...

not a professional store. I waited 15 min to get help on a product, then spoke to a sales associate, and asked if he can provide some info on a product i was interested in purchasing, he asked what section, and then: "what's your question?" I responded " multiple inquiries about the product", he said I'll come as soon a I finished here, so i went back to the section and waited, then he took off to lower level with other customers, so I waited another 5 min and looked for another rep, with no success (there was only one on that floor with another customer, I had to interrupt him to ask if there someone else who could help, he said there should be one and described him to me ... then asked what section , once informed , he made a call on his two way talkie walkie, so i went back to the section and waited probably 5 more minutes to notice that the rep left the floor as well. anyhow few minutes later third rep walked by (matching the description of the previous rep), so I figured i could ask him but noticed he was on a telephone call (with a customer it sounded), while I am waiting for few more minutes there, he told me : sir all our reps are tied up, so I responded that I only have been here for 20 mins or so ... anyways I decided to leave the store and probably not go back there again, that was a waste of time .. . anyhow there are plenty of options out there...

would not recommend going there because the reps seem to be stretched , and their way of addressing customers is rather not professional to...

Do not trust the Geek Squad here or at any locations. I recently dropped my phone and cracked my screen pretty badly, which resulted with my phone spazzing out with "phantom touch". I immediately booked a Genius Bar appointment on Apple, but I guess they scheduled me with the Geek Squad at Best Buy. Assuming I will receiving the same care since it was booked through Apple, I did not question it. I went into Best Buy and was told that my phone was severely damaged and that I needed to pay $400 to replace my entire phone. I was willing to pay that much, even though it did ruin my day, because I needed my phone fixed ASAP. I was pretty upset, but there was not much I can do. I even asked them if Apple will say the same thing - they said yes and I would still have to drop $400 to fix it. However, they did not have my phone in stock. They suggested I go to Apple to see if they have stock and reschedule my appointment to a later time. I go to Apple Store and explained to them the situation. They gave me a confused look when I said that I was told it was severely damaged. At the end of the day, Apple was able to replace my phone screen for only $200 and even ran diagnostic tests to make sure it was in good shape, which it was. Apparently the Geek Squad runs on commission so that is why they try to sell you on this bullcrap. I cannot believe I was going to drop $400 for no reason! Never trust Geek Squad. I have learned my lesson. They should be ashamed...