Pandora Jewelry — Local services in Cambridge

The service provided by Jahjaira was extremely poor when I first entered the store to retrieve my online order. Upon presenting me with the order, I discovered that one of my charms was missing. She subsequently inserted it into the order. Upon inquiring about the availability of the ghost charm, she informed me that it was sold out. However, another employee present at the time confirmed its availability and so then she proceeded to sell it to me. After I returned to my car, my partner asked to see the charms. Upon opening the box, I found it empty (No Ghost Charm) I promptly returned to the store, where Jahjaira informed me that her inventory indicated that she should have three charms, and that she only had three. She then suggested that she would check the cameras, as if I might be apprehensive and refuse to cooperate. I consented to her request, as she had not provided me with the charm. After a few minutes, she returned and informed me that it would take some time. She then proceeded to give me the charm, which she had previously not given to me. This behavior was highly unprofessional and made me feel as though I had been the victim of a theft. I am confident that I will ensure that the cameras are checked because I think she is trying to...

I rarely leave negative reviews. I usually prefer to focus on the positive or offer suggestions for improvement. In fact, I hadn’t planned to buy anything at Pandora that day, but as I walked by, I felt moved to get a gift for my wife and daughter.

Unfortunately, from the very moment I stepped in, the experience was disappointing. I was greeted in a way that made me feel uncomfortable and unwelcome — as if I was being profiled or viewed with suspicion. I was treated almost like a threat or a criminal, which was both shocking and upsetting.

The person who assisted me, Jahjaira (I believe she was the manager), displayed an attitude that was completely unprofessional, especially considering that she was training another employee at the time. Is this really the example a brand like Pandora wants to set?

Given the way I was treated, I’m honestly not surprised by the 3.3 rating this store currently has. If anything, I’m surprised it’s not lower.

I don’t write reviews like this often, but I felt it was important to share — not out of anger, but in the hope that someone in the company takes action and improves the...

i never really leave reviews but we came here to get engraved jewlery and one of our sales people was very good but the manager was not helpful or directive with the staff member and messed up two of my bracelets stopping one of the engravings early and not explaining anything about what was happening and was trying to get us to pay for a new bracelet when she's the one that stopped the engraving half way through the process and it didn't even write half of the engraving, she kept us waiting and was snappy and rude to both us and her coworker who was just trying to help us out and also didn't seemingly know the machine as well as her but just left her to fend for herself and would be rude when she asked for help. all in all negative experience mainly from...