​I DO NOT RECOMMEND THIS CINEMA TO ANYONE WITH A DISABILITY WHO DOESN'T WANT TO BE TREATED LIKE A LEPER. I lived in Cambridge for 20+ years, and this was my favorite neighborhood cinema. My 20 year run just ended due to an unpleasant experience we had there in September 2015. My friends & I go to the movies every week or so. One of them is disabled due to a horrible, permanent back injury & cannot sit for long periods of time. We have gone to this theater several times, as we like the indie flicks. This time, we bought our tickets to "Learning to Drive" 1.5 hours before the movie start time. When I purchased them, I explained my friend's situation (and stressed that she had to stand up a lot during the movie) and asked if we could reserve a handicap seat for her. I was told that they don't reserve them but no one every uses them, so getting one wouldn't be a problem. We returned an hour later to find that all the seating for the disabled was taken. Given this we sat about 5 rows from the back & my friend took the aisle seat. She had to stand up about 4-5 times during the movie - and made sure she went in the far back corner, so she wouldn't impede anyone's view or access. She left her handbag in her chair so no one would think she was up to suspicious activity. She was treated very badly by an overly aggressive, hostile employee who kept telling her to sit down because she was blocking the fire access (she wasn't, trust me). She explained to him that she was disabled & we had cleared this with the ticket seller in advance, but he didn't care. Rather than go out & check with the manager or ticket seller, he basically harassed her each time she tried to stand up in the back of the theatre, until she was in tears. She missed a good portion of the movie due to his constant interruptions & was made to feel bad about her disability. It is hard enough for my friend to have a quality life with her disability or to enjoy outings on a limited income, but this man ruined what would have otherwise been a really fun night. I emailed the corporate headquarters, but never received a response. After posting the above review on their facebook page, I heard from their manager, Howie, who promised to apologize to my friend. It's been over a month & she still hasn't heard from him. I made it very clear that we weren't looking for free tickets - and only asked that he apologize to my friend & train his staff a little better so this doesn't happen to another disabled person. Nothing. Given this, I am sharing my friend's experience in hopes that no other disabled person has to experience such poor treatment at the hands of their misinformed & poorly trained employees.​