Regal Belltower — Attraction in Cape Coral

I recently took my daughter to this theater so she could watch rocketman with her friend and there family. I figured while I was there I would buy some of the merchandise they sell in the quarter machines. I am a collector of super hero merch. While I bought a few of them the machine ate 4 of my quarters so I walked over to an attendant and asked who I needed to speak to about the loss of my money. The attended was very rude and said " I don't like to do this " and called for a manager on the walkie-talkie. As soon as she let go of the button she said to me " How old are you?" in a condescending tone implying I was too old to be buying superhero toys. I politely said what does that have to do with anything?? It was very rude and uncalled for I did not know the things they sold were apperantly only for children and I was actually hurt by the comment. I know this may sound Petty but for a person with depression and social anxiety this was a big deal to me. The manager did give me my quarters back but my problem did not seem important so I left came home and called the theater. I got ahold of the same manager that gave me the change and I made a formal complaint. I asked what was to be done it is a 30 min drive home and she said she had not spoken to the women yet and would speak to the women when somebody came in to replace her post. I am not trying to get the women fired or anything I'm sure she may have a family but I am hoping it gets across to her that being rude and impartial to people is not a good thing for someone who greets everyone that comes in. You may say something to one person that may not handle what was said like everyone else and take it to heart seriously hurting someone's feelings or worse. I am sure my daughter's experience will be better than mine but I feel strongly about how I was treated and don't know if I will come back to this theater to watch the next three movies I had planned on watching in this theater all because a comment someone thought they needed to make about a 33 year old man buying...

Beware! Regal Cinemas at Belltower has instituted "reserved seating." It might SOUND like a good idea, but here's how it functions: I was meeting friends for lunch, then a movie. I got to Belltower early, saw that there was only a mom and two kids in line and decided to get my ticket before lunch. Standing in line took three times longer than it should have because the transaction included paying for the movies AND selecting seats from a computer screen. Available seats are in blue. The little boy, his sister and the mom couldn't decide where to sit. (You can imagine how this unfolded with the kids arguing.) When it was my turn to buy a ticket, I explained that I had three friends joining me and could I reserve four seats together. NOPE! So I selected a seat and hoped for the best. Sigh. After lunch, my friends bought their tickets, but only two of them could sit together. One friend had to sit in the row behind us and I was to sit four seats over. At least, that's how it was on our tickets. Only, when we went to row "L," there were people sitting there. I asked, "Anyone besides me hate this reserved seating thing?" Lots of affirmative comments. Then I said, "Well, you're in our seats." Not one person was willing to give us our seats. I had already been to Customer Service, which was unstaffed, so I knew appealing to the manager wasn't going to happen. So, we sat on the far right. Two in front, two in back. It was fine. We enjoyed the movie ("Crazy Rich Asians"), but the idea of reserved seating is a BUST. Ticket-buying lines are longer and slower, people don't honor the system, and unless you want to buy tickets for your friends, you'll wind up not sitting together. BAD IDEA,...

UPDATE October 22, 2022:

It is a dismal experience to enter a theater for MONTHS and find the quick check-in kiosks out of order for one reason or another. This forces people who arrived with 10 minutes to spare before the show starts who were expecting to breeze in on time to wait in interminable lines at the concession stand, minutes ticking away while dilly-dallying popcorn munchers buy 6 tubs of product. I am glad the theater sustained itself during Ian and the familiar people are still here, but PLEASE! FIX THE KIOSKS. Why is the machine out of paper and out of order? Why is the company (or the person who ordered it) so ineffectual with a simple thing like ticket paper? Not that the effects of Ian haven't taken a toll, but this has been going on for over a year. Lots of movie choices, huge concession stand to manage large crowds, very comfortable theater seating. Downside: concession products are not always ready, such as hot dogs, and need to be "microwaved in the back" (ech!) even though the broiler is supposedly on out front; some very young employees are a bit insensitive to handicapped guest needs. Restroom stalls have unacceptably large spaces between the segments and around the doors that permit looky-loos. It is a simple, easy, inexpensive fix to add metal sheathing strips so ladies may retain their dignity. Very convenient seating area in the lobby, and one on the north end. Overall, a clean and well managed site. And now Regal Unlimited offers 3 monthly subscription plans to make unlimited movie viewing available for everyone! Download their...