Ice Spot — Restaurant in Florida

Ice Spot was definitely my go to place for bubble tea. It was in a great location and had great options to choose from the menu. Lately, I have noticed a change in staff. The customer service is not the best as it used to be. I would know because I was there when the store just opened their doors, I would be what you would consider a 'regular'. Recently I went in around 8pm on Tuesday, craving for a honeydew bubble tea. The kiosks were not working and the staff members seemed to be unaware of this because I was standing there for a good 3 minutes waiting for someone to look at me and take my order. Eventually one of the employees took my order around 8:22pm. Plenty of customers started marching in after I placed my order and after a while I noticed that their drinks were being done before mine and these were 5 drinks that were being done. I thought to myself that maybe since I asked for crystal boba instead of regular because they were out of the regular boba,, they had to prepare the crystal boba and the other orders before mine did not include crystal boba so it would make sense that they got those orders out of the way first. However, after waiting for a good 20 minutes for an iced blended honeydew with crystal boba I went up to the counter and asked the person, who took my order, about my drink. I asked if it will be ready anytime soon, the employee asked, "What did you order?" I repeated my order and he proceeded to check the empty cups on the counter, searching for my drink order. It looked like it was either ignored or never entered because he did not find it.. It did not take him long to do my order after I had to ask for it which got me more upset. All he said was "sorry about that..." The drink came out fine, but I'm disappointed with how they managed orders once it got busy. Mind you this was a Tuesday night, I can only imagine how they deal with weekends when I'm sure it gets super busy. Do better. Until then, I will not be coming back. I will be at...

I’m giving you a bad review because you deserve it. I was so excited to come to try what was told to me by a very good reference was “The best bubble tea ever!” So I came this evening...my first time wanting to try milk bubble tea and maybe even the rolled ice cream. Really really bad service. From this day forward, I would recommend each employee asking “is this your first time to Ice Spot?” And if yes, be kind and offer help and recommendations. I opened the door to the business and one would think I had Ebola....no help at all. Just totally unacceptable service. After opening the door to ask for further help, it was just as bad....no help whatsoever. This business from what I was told has a good product but with bad service like this, I can’t imagine how you will survive. Your location is really not the best and if you continue to treat people like the way you treated me, your business doesn’t have a chance. Again, this is a relatively new product to the average American. I tried this in Hawaii and loved it but I don’t even know anyone else who knows what it is. We live in a service industry now and if you can’t offer excellent t customer service and educate people on your product and just plain be helpful, you won’t survive. My choice was awful, I have tried to rescue it with my own knowledge of bubble tea but it was horrible because I had no help and horrible service. STEP IT UP...

Updating a previous good review. We went to the opening of the new location today, and everything was terrible. The Thai matcha milk tea tasted like sugar water, and the cheese foam was chunky that it make me sick when I drank it. I asked to have it remade and it tasted exactly the same. The mochi donuts were already stale (on the first day?!) And weren't true mochi donuts like I've had before. And the corn dogs were not cooked long enough that the batter was still raw towards the hot dog part, which the meat tasted bad as well. On top of all that, they advertised a 25% discount for opening day that wasn't applied when we checked out on the kiosk. Absolutely awful experience when we had enjoyed the drinks and ice cream at the previous location.

Old review: I'm so glad a place like this opened in Fort Myers! Service is slow, which is fine since they are newly opened and hopefully the employees will learn. I've had both the Taro and Matcha lattes, and they were amazing. I tried the avocado rolled ice cream and the avocado was not ripe and therefore there were just hard chunks of avocado in the ice cream. The flavor was good so I think I'll try another and just avoid...